Sales Associate - Flagstaff Mall
WHO WE ARE
Claire’s has safely pierced over 110 million ears worldwide and operates under a structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the service.
Our Piercing Specialists complete structured certification and ongoing skill validation to ensure every piercing is delivered with precision, consistency, and confidence - especially for first-time and pediatric guests.
As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest trends in accessories and professional piercing services to life through engaging retail experiences that empower customers to be their most authentic selves.
OVERVIEW
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and trend-forward experiences on the sales floor. You play a critical role in driving piercing and retail sales, upholding Claire’s Clinical Piercing Standards, and representing the brand with confidence, care, and precision.
Through expert consultation, strong selling behaviors, and operational excellence, you help customers feel informed, confident, and excited - whether they’re receiving their first piercing or building their next curated look.
RESPONSIBILITIES
Piercing Excellence | Clinical Standards
· Deliver professional ear-piercing services in accordance with Claire’s Clinical Piercing Standards and safety protocols.
· Follow all sterilization, hygiene, and infection-prevention procedures with precision and consistency.
· Educate guests and guardians through informed consent, eligibility screening, and clear aftercare instruction.
· Maintain certification requirements and complete ongoing piercing skill development training.
Customer Experience | Brand Ambassador
· Deliver engaging, friendly, and inclusive customer experiences.
· Build strong product knowledge to provide styling advice and recommend add-on products.
· Support piercing services and educate customers on aftercare with empathy and professionalism.
· Represent Claire’s brand values through a positive attitude and on-floor presence.
Sales Performance | Results
· Drive piercing and retail conversion through effective consultation, strong product recommendations, and confident service execution.
· Actively participate in promotions, loyalty programs, and sales-driving initiatives.
· Use trend awareness to influence customer purchasing decisions.
Operations | Store Support
· Execute POS transactions accurately and efficiently.
· Maintain visual merchandising standards and organized product presentation.
· Support shipment processing, replenishment, and inventory accuracy.
· Follow all safety, loss prevention, and operational procedures.
ABOUT YOU
· Sales-Obsessed Energy | Personal Responsibility: You love the thrill of making a sale, hitting goals, and turning browsers into buyers – and you take full ownership of your results on the floor.
· Social & Digital Savvy | Growth Mindset: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience – always staying curious and looking for ways to grow.
· Customer-First Mentality | Integrity: You connect naturally with people, and you love making them feel confident and empowered. You follow through every time because your word means something.
· Team Player | Collaboration & Teamwork: You thrive in a team environment, actively support your colleagues, and know that the best results happen when everyone works together toward a shared goal.
· Ready to Hustle | Decision Making: You’re organized, self-motivated, and always looking for ways to level up – making smart, confident moves even in a fast-paced environment.
JOB REQUIREMENTS
· You are willing to become a certified Claire’s Piercing Specialist and perform piercings in strict accordance with documented clinical, safety, and hygiene standards.
· You demonstrate calm, confident technique and empathy, particularly with children and first-time guests.
· You know how to operate a Point of Sale (POS) system efficiently.
· You can stand during scheduled shifts and lift/maneuver 25 – 75lbs.
· You can bend, stoop, twist, perform extended reach, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
· You possess strong verbal and written communication skills.
· You have a strong grasp of mathematics and reading comprehension.
· You have a passion for fashion and an interest in the latest trends.
· You can create a curated fashion look with products during your shift.
PERKS AND BENEFITS
· Epic Employee Discount: Score the latest accessories at an amazing discount!
· Career Glow-Up: Real opportunities for promotions and career growth.
· Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.
CANDIDATE JOURNEY
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
