Account Manager

Account Manager 71 South Street Hopkinton, MA 01748

About Us:

Riverside Services, a Visterra partner company, is the leading environmental services provider in New England. Our expert landscaping services extend throughout Greater Boston and Massachusetts, reaching into the picturesque landscapes of Rhode Island and Southern New Hampshire. With a deep understanding of the region's unique climate and terrain, we bring our passion for creating stunning, sustainable outdoor environments to commercial properties across these diverse areas. Visterra Landscape Group is one of the nation's largest commercial landscape service providers, growing organically and through strategic investment in well-established landscape service providers with operations spanning 16 states. The company safely delivers expert landscape maintenance, enhancement, construction and installation, sweeping and portering, and snow and ice management services with a reputation for excellence in client service. Visterra has been awarded Lawn and Landscape's Best Places to Work in Landscaping for the past three consecutive years and is a back-to-back winner of multiple Project Excellence Awards and Safety Recognition Awards by the National Association of Landscape Professionals. With incumbent partner leadership guiding day to-day operations, Visterra continues to grow a team that prioritizes employee safety, wellbeing and dynamic career opportunities.

Pay:

Riverside Services' offers competitive pay commensurate with experience in a similar position. The range for this position is $60,000 to $80,000 annually, but actual compensation will vary depending upon new hire experience and qualifications as well as internal equity.

Role Overview:

The Account Manager oversees the current landscape maintenance, sweeping, and snow removal accounts. The Account Manager will provide superior customer relations to our external clients to succeed in this role. The Account Manager will increase enhancement sales and promote Oberson's additional service lines to our clients. The Account Manager will maintain a partnership with Superintendents to see that Oberson's quality goals are met, the Branch Manager to see that the Oberson's goals of Safety and EBITDA are met, and the Territory Sales Manager to see that the goal of Gross Revenue is met.

Key Responsibilities:

Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals. Serve as the primary point of contact for all assigned client accounts across maintenance, sweeping, ice control, and enhancement services. Foster strong client relationships by instilling confidence, delivering consistent communication, and ensuring a positive customer experience. Oversee service delivery by ensuring all contractual obligations and Oberson's quality standards are met; proactively address minor quality concerns. Drive account renewals by sustaining service excellence, managing expectations, and... For full info follow application link.