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Facilities Maintenance Team Lead
University of Arkansas for Medical Sciences
Remote, United States
Working closely with the Facilities Maintenance Manager, you will coordinate daily work assignments, organize maintenance schedules, support service requests, and help maintain strong…
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Senior Staff Laboratory Engineer - Marine
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Added 2 mins ago
RS
1856 - Software Engineer - Onsite - Secret Clearance Required - Bonus Eligible
Rollout Systems
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- $105,000 to $145,000 USD / year
o Coordinate the technical review activities of multi-disciplinary teams and support contractors.
Added 3 mins ago
Director, Rail Vehicle Maintenance
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Snr Manufacturing Engineer
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…operational excellence for the ceramics facility. Apply expert-level engineering principles, data-driven decision-making, and cross-functional leadership to improve safety, quality, cost,…
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Field Service Engineer
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Sierra Vista, AZ
…satisfy direct customer projects aligned with the Division Manager's and Operations Manager’s objectives. This position will satisfy Field Service Engineering responsibilities on site…
Added 6 mins ago
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Senior Product Manager
ZINC Zillow, Inc.
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- $144,100 to $242,300 USD / year
As a Senior Product Manager for Elevate, you will lead revenue-generating media and advertising products across three areas: audience targeting, media reporting and measurement. You will…
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Senior Product Manager, Agent CRM
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Technical Management, Vice President, Aviation
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New York, NY
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Systems Operations Manager - Platform Front Line
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Project Manager
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Added 9 mins ago
R-565033 Software Engineer Senior Manager - Cross Channel Banker Platform
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Infrastructure Engineering Manager (Mainframe Database)
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Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
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Senior Product Manager (Cloud Delivered Security Services)
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Principal Configuration Analyst
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Added 12 mins ago
Software Engineer II
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…test, and implement applications and software systems that support WGU’s mission. You will contribute to an experienced engineering team while applying your technical knowledge to deliver…
Added 12 mins ago
Software Engineer II
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Design Engineer-AAP
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Under the direction of the Technical Product Manager, the Design Engineer-AAP designs products for our Applied Products line, including pumps and homogenizers, meeting or exceeding company…
Added 12 mins ago
Senior Software Engineer
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…role in designing, building, and evolving the platforms that support WGU students and internal teams. You will provide technical leadership, mentor engineers, and help drive the adoption of…
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Senior Compensation Partner- AI Enablement & Integration
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Director, Software Engineer
Western Governors University
Salt Lake City, UT
The Director, Software Engineering provides technical leadership, vision, direction, and mentorship for multiple software engineering teams responsible for designing, developing, and…

Civil Recruit

Program Manager - Admin II

San Diego, CA, United States

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Job details

Posting language: English

Original job description

Summary

As a Talent Transformation Program Manager, you'll be the single point of accountability for enablement inside a small number of strategic enterprise customers that have made a significant investment in Databricks training.

Think of the role as the training equivalent of an account executive. Once a customer invests in training, you make sure they use what they bought, see the value, and come back for more. You'll own each customer's enablement program end to end: the learning plan, the operating cadence, use of their training investment, the insights gathered along the way, and the next training opportunity.

You'll work alongside the Databricks account team (account executives, solutions architects and professional services) and coordinate our instructors, curriculum, certification and training operations teams to deliver.

Responsibilities

Drive customer engagement

Run the operating cadence with the customer and the account team: weekly check-ins, monthly reviews and quarterly business reviews
Identify and build a relationship with an executive training sponsor at the customer early in the engagement
Share clear, regular status updates covering progress, what's next, and any risks, each with a recommended solution

Own the learning plan and its delivery

Turn each customer's training investment into a structured, time-bound learning plan by role and skill level, tied to the customer's business priorities and use cases
Track what's been purchased, used and scheduled, and make sure training is used on time rather than left to expire
Secure delivery capacity (instructors, dates, lab environments, travel) ahead of time against the plan

Capture technical context

Run discovery deep enough to understand what the customer's teams are building, which tools they use, and where their skill gaps are
Produce hand-off summaries that a solutions architect or instructor can act on without another meeting

Turn training into customer insight

Make sure the account team receives a summary after every training session covering attendance, use cases, blockers, new teams and suggested next steps
Share important signals with the account team quickly, along with a recommended next step

Grow the partnership

Work with the account team to map the customer's use cases and proactively recommend where training would speed adoption or reduce support issues
Identify and drive training expansion and renewal opportunities through to close, backed by a clear training proposal
Get involved before new training agreements are signed to confirm scope, formats, lab needs, travel and success measures, so there are no surprises later

Help us scale

Use AI and automation to improve how we plan, deliver and report on training
Bring customer feedback to our curriculum, product, delivery and operations teams to improve the enablement experience

How You'll Work with the Team

A Customer Enablement Architect leads the commercial strategy and the initial training agreement for each customer.
Once the customer commits to a significant training investment, you take ownership of the program: delivery, utilization, expansion and renewal.
You'll keep the wider team informed with regular updates while running your customers' programs independently.

How Success Is Measured

Learner growth: more people at each customer actively building skills on Databricks
Utilization: purchased training used on schedule and in full by the end of the term
Training coverage: customers reaching target levels of trained and certified users
Growth: training expansion and renewal opportunities you identify and help close
Customer value: customer satisfaction and measurable outcomes tied to the customer's goals

In your first 90 days, you'll have a regular cadence running with each customer, training usage on plan, measurable learner growth, and at least one new training opportunity identified with the account team.

Requirements

8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers
1+ years in data, analytics, AI or cloud
Proven ability to own a portfolio of customers, drive outcomes across many teams, and move forward without waiting for direction
Strong commercial instincts: able to spot opportunities and take them to close with an account team
Technical enough to run credible discovery on a modern data and AI platform (data engineering, SQL and BI, streaming, data governance, machine learning and generative AI). You're not expected to deliver hands-on training.
Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews
Data-driven: you report with numbers (learners, utilization, enrollments, satisfaction, pipeline), not anecdotes
Fast, clear communicator: same-day follow-ups, no surprises, and a solution with every problem
Comfortable with ambiguity and building a new program from the ground up

Nice to Have

Experience in a training, enablement or learning business, in either sales or delivery
Experience with public-sector procurement and delivery
A Databricks certification, or willingness to earn one within the first 90 days

Skills

AI or cloud
customer success
account management

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