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Added 22 mins ago
EB
Director of Sales & Customer Success
Evidence Based Associates
Remote, United States
- $160,000 to $170,000 USD / year
…function as independent contributors aligned to individual programs. This is a foundational leadership role: the Director, Sales & Customer Success will bring structure, coaching, and…
Added 1 hour ago
Cloud Infrastructure Solutions Engineer
Fugro
Houston, TX
Added 1 hour ago
Site Reliability Engineer Level 2
Peraton
Laurel, MD
AWS Certified Solutions Architect - Associate
Added 1 hour ago
Program Manager - Admin II
Civil Recruit
San Diego, CA
Produce hand-off summaries that a solutions architect or instructor can act on without another meeting
Added 2 hours ago
Senior Director, User Readiness
College Board
Remote, United States
College Board’s Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers,…
Added 2 hours ago
Associate Director, DevSecOps Architect
S&P Global
Princeton, NJ
…architectural patterns that enable secure, scalable software delivery across all business units. We are the strategic technology backbone that empowers global development teams through…
Added 2 hours ago
Program Integrator
PeopleTec, Inc.
Huntsville, AL
Rapid & Adaptive Acquisition: Architect agile procurement pathways using Middle Tier of Acquisition (MTA), Other Transaction Authorities (OTAs), and Commercial Solutions Openings (CSOs).…
Added 4 hours ago
BH
Intelligent Automation Engineer
BrightSpring Health Services
Louisville, KY
- $7.25 USD / hour
…Copilot Studio, and Agentic AI. This role will design scalable solutions, drive delivery from concept through production, conduct code reviews, support production deployments, and…
Added 6 hours ago
Classified Security Architect
Nominal
NY · WA
…Motorsports, Antares, and Shinkei Systems, amongst others, alongside programs within the U.S. Air Force and Navy. Our team draws from SpaceX, Palantir, Anduril, Applied Intuition, Tesla,…
Added 7 hours ago
BA
Solutions Architect
Booz Allen Hamilton
Aurora, CO
- $99,000 to $225,000 USD / year
…you can also anticipate and preempt future issues, you're a solutions architect. You've evolved your skills into strategy through a long path of software development accomplishments and the…
Added 9 hours ago
Director, Business & Enterprise Architecture
MTA
New York, NY
…modernization objectives. Reporting to the Deputy CTO & Chief IT Architect, Enterprise Strategy & Architecture, the Director provides architectural leadership across the enterprise -…
Added 9 hours ago
Director Project Controls (B&T)
MTA
New York, NY
…MTA’s $6 8.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the…
Added 10 hours ago
Senior HRSD Developer-ServiceNow supporting Nvidia
Sustainable Talent
Santa Clara, CA
…amazing company culture! We are seeking a Senior HR Service Delivery (HRSD) Developer- ServiceNow to lead the design, architecture, development, and deployment of scalable HR solutions on…
Added 11 hours ago
EI
Senior Services Sales Executive, Enterprise Accounts
ElasticSearch Inc.
Denver, CO
- $132,700 to $209,900 USD / year
…scoped, commercially sound multi-million dollar engagement programs. You partner closely with Account Executives and Solutions Engineers to embed services as a strategic pillar of every…
Added 15 hours ago
AI Architect
Scientific Applicati
Colorado Springs, CO
Added 19 hours ago
Low Latency Trading Infrastructure Engineer
Citigroup
Jacksonville, FL
…mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the…
Added 19 hours ago
Applications Development Sr Programmer Analyst - AVP
Citigroup
Tampa, FL
…successful candidate will apply deep technical expertise to architect scalable, containerized microservices, support platform modernization initiatives, and drive CI/CD-based delivery…
Added 21 hours ago
Staff Software Architect
CVS Health
Concord, NH
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
Added 21 hours ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
…and business leaders to drive enterprise-wide modernization programs, elevate data quality, mitigate technical debt, and ensure continuous regulatory and audit…
Added 21 hours ago
Technical Solution Analyst Product Owner VP
Citigroup
Irving, TX
The Technical Solutions Analyst, Product Owner, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering…
Added 22 hours ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
…learning engineer, NLP engineer, AI engineer, or AI/software architect, with a track record of building and deploying ML or AI solutions that deliver business…
Added 22 hours ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
Genesys is seeking a Principal AI Solutions Architect, Customer Success to lead the next generation of AI-powered customer experience transformation.
Added 22 hours ago
Staff Growth Technology Manager
Intuit
Oakland, CA · San Diego, CA · Mountain View, CA · Charlotte, NC
As the Senior Growth Technology Manager for AdTech, you will serve as the technical architect for understanding how Credit Karma's paid marketing signals and audiences work - shipping…
Added 22 hours ago
T
Lead Java Practice Architect
TEKsystems
Hanover, MD
- $160,000 to $225,000 USD / year
The Lead Architect is a hands on technical leader responsible for defining and delivering end to end solution architecture for complex client and internal initiatives. The role drives…
Added 23 hours ago
O
Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Track record of technical leadership, mentorship, and delivery across complex, cross-functional projects.

Civil Recruit

Program Manager - Admin II

San Diego, CA, United States

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Job details

Posting language: English

Original job description

Summary

As a Talent Transformation Program Manager, you'll be the single point of accountability for enablement inside a small number of strategic enterprise customers that have made a significant investment in Databricks training.

Think of the role as the training equivalent of an account executive. Once a customer invests in training, you make sure they use what they bought, see the value, and come back for more. You'll own each customer's enablement program end to end: the learning plan, the operating cadence, use of their training investment, the insights gathered along the way, and the next training opportunity.

You'll work alongside the Databricks account team (account executives, solutions architects and professional services) and coordinate our instructors, curriculum, certification and training operations teams to deliver.

Responsibilities

Drive customer engagement

Run the operating cadence with the customer and the account team: weekly check-ins, monthly reviews and quarterly business reviews
Identify and build a relationship with an executive training sponsor at the customer early in the engagement
Share clear, regular status updates covering progress, what's next, and any risks, each with a recommended solution

Own the learning plan and its delivery

Turn each customer's training investment into a structured, time-bound learning plan by role and skill level, tied to the customer's business priorities and use cases
Track what's been purchased, used and scheduled, and make sure training is used on time rather than left to expire
Secure delivery capacity (instructors, dates, lab environments, travel) ahead of time against the plan

Capture technical context

Run discovery deep enough to understand what the customer's teams are building, which tools they use, and where their skill gaps are
Produce hand-off summaries that a solutions architect or instructor can act on without another meeting

Turn training into customer insight

Make sure the account team receives a summary after every training session covering attendance, use cases, blockers, new teams and suggested next steps
Share important signals with the account team quickly, along with a recommended next step

Grow the partnership

Work with the account team to map the customer's use cases and proactively recommend where training would speed adoption or reduce support issues
Identify and drive training expansion and renewal opportunities through to close, backed by a clear training proposal
Get involved before new training agreements are signed to confirm scope, formats, lab needs, travel and success measures, so there are no surprises later

Help us scale

Use AI and automation to improve how we plan, deliver and report on training
Bring customer feedback to our curriculum, product, delivery and operations teams to improve the enablement experience

How You'll Work with the Team

A Customer Enablement Architect leads the commercial strategy and the initial training agreement for each customer.
Once the customer commits to a significant training investment, you take ownership of the program: delivery, utilization, expansion and renewal.
You'll keep the wider team informed with regular updates while running your customers' programs independently.

How Success Is Measured

Learner growth: more people at each customer actively building skills on Databricks
Utilization: purchased training used on schedule and in full by the end of the term
Training coverage: customers reaching target levels of trained and certified users
Growth: training expansion and renewal opportunities you identify and help close
Customer value: customer satisfaction and measurable outcomes tied to the customer's goals

In your first 90 days, you'll have a regular cadence running with each customer, training usage on plan, measurable learner growth, and at least one new training opportunity identified with the account team.

Requirements

8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers
1+ years in data, analytics, AI or cloud
Proven ability to own a portfolio of customers, drive outcomes across many teams, and move forward without waiting for direction
Strong commercial instincts: able to spot opportunities and take them to close with an account team
Technical enough to run credible discovery on a modern data and AI platform (data engineering, SQL and BI, streaming, data governance, machine learning and generative AI). You're not expected to deliver hands-on training.
Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews
Data-driven: you report with numbers (learners, utilization, enrollments, satisfaction, pipeline), not anecdotes
Fast, clear communicator: same-day follow-ups, no surprises, and a solution with every problem
Comfortable with ambiguity and building a new program from the ground up

Nice to Have

Experience in a training, enablement or learning business, in either sales or delivery
Experience with public-sector procurement and delivery
A Databricks certification, or willingness to earn one within the first 90 days

Skills

AI or cloud
customer success
account management

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