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Added just now
ServiceNow Platform Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the…
Added just now
Senior ServiceNow CMDB Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
Added just now
LI
Senior Azure Cloud Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
- $130,000 to $170,000 USD / year
LightFeather is seeking a Senior Cloud Engineer specializing in Microsoft Azure to design, implement, and manage secure cloud solutions for federal IT environments. You’ll play a key role…
Added 1 min ago
SC
AI Engineer II
Smart Circle International
Remote, United States
- $125,000 to $150,000 USD / year
The AI Engineer II will help lead the technical execution and scaling of AI solutions across the enterprise, with a focus on building AI agents for our finance and sales analytics teams.…
Added 2 mins ago
API Engineer
Amivero
UNAVAILABLE
We’re looking for an exceptional API Platform Engineer who enjoys solving hard integration problems and building reliable data systems in secure cloud environments.
Added 7 mins ago
T
Client Computing Engineer
TEKsystems
Lancaster, PA
- $110,000 to $125,000 USD / year
The Client Computing Engineer plays a critical role designing and deploying client computing related
Added 8 mins ago
Staff Engineer - In-Home Order Fulfillment
Best Buy
Richfield, MN
As a Staff Engineer on the In-Home Order Fulfillment team, you’ll help build the cloud services that power scheduling for in-home delivery, installation and repair. You’ll be a hands-on…
Added 10 mins ago
IG
Senior Backend Engineer
Insight Global
Beaverton, OR
- From $71 USD / hour
code, and building reusable skills and tool integrations (MCP).
Added 11 mins ago
AI & ML Ops Engineer
Fairview Health Services
Minneapolis, MN
The engineer partners with data scientists, data engineers, central cloud and infrastructure teams, API and Interoperability teams, Cybersecurity, service owners, and relevant engineering…
Added 11 mins ago
KC
Software Engineer - Test Automation
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is seeking a highly skilled Software Engineer in Test Automation with 6+ years of hands-on experience to design, build, and scale code-driven automation across three key areas: UI…
Added 14 mins ago
Strategic Support Engineer
Proscia
Remote, United States
As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of Proscia’s highest-profile customers. This isn't queue work. You know your accounts better…
Added 14 mins ago
SO
Web Platform Developer - ITSD
State of Idaho
Boise, ID
- $33.9 to $45.09 USD / hour
The Idaho Department of Health and Welfare is seeking an IT Software Engineer Ill to join the Productivity Platforms Team as a Web Platform Developer and help establish and grow the…
Added 15 mins ago
SO
IT Software Engineer IV
State of Idaho
Boise, ID
- $41.43 to $46.61 USD / hour
Lead the design, development, modernization, and support of complex enterprise applications, integrations, APIs, data exchange solutions, and automation platforms.
Added 16 mins ago
Lead Forward Deployed Engineer (FDE) - AI Platforms (ML, LLMs, APIs, ML Ops)
Target Enterprise Inc
Remote, United States
JOIN TARGET AS A LEAD ENGINEER – FORWARD DEPLOYED ENGINEERING - AI PLATFORMS
Added 16 mins ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Google
Washington D.C., DC
Share Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Added 16 mins ago
Marine Engineer (Auxiliary & Fluid Systems) - Arlington, VA
Serco
Washington, DC
The Maritime Engineering Operation (MEO) of Serco North America is seeking a motivated and experienced Marine Engineer to join our team working in our Arlington, VA location. MEO supports…
Added 16 mins ago
Advanced Forward Engineering - Implementation Engineer - Senior
EY
Washington, DC
…and trusted in production. This role is ideal for a seasoned engineer who excels at owning ambiguous problems, making pragmatic tradeoffs, and turning platform capabilities into real…
Added 16 mins ago
Associate Software Engineer
Highmark Health
Washington, DC
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 17 mins ago
Senior Telecom Engineer
Maximus
Washington, DC
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 17 mins ago
Senior Engineer
PwC
Washington, DC
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 17 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Washington, DC
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 17 mins ago
EG
Junior Test Engineer
Eliassen Group
washington, DC
- $45 to $50 USD / hour
Our client is seeking a Junior Test Engineer to support the Drug Enforcement Administration (DEA) Investigative Case and Data Ecosystem (ICDE) modernization effort. The program focuses on…
Added 19 mins ago
Technical Support Engineer III
CivicPlus, LLC
Remote, United States
…troubleshooting, and clear documentation across CivicPlus products and integrations. You will also train and mentor colleagues, lead projects, and bring recurring issues to the teams that…
Added 20 mins ago
UG
Senior Principal AI/ML Product Engineer- Full Stack
UnitedHealth Group
Boston, MA
- $184,600 to $316,500 USD / year
The Sr Principal AI/ML Engineer, AI & Product Office owns the hardest technical bets and the foundation the team builds on, and builds and deploys the AI-enabled products that help the…
Added 20 mins ago
M
Deployment Architect (Solutions Architect)
monday.com
Denver, CO
- $125,000 to $160,000 USD / year
- Architect the technical scope that exceeds native platform capabilities, spanning integrations, data mobility and migrations, custom applications, and the interfaces between them.

CivicPlus, LLC

Technical Support Engineer III

Remote, United States

The Anticipated Hiring Range: $27.00 - $30.00

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Job details

Pay: The Anticipated Hiring Range: $27.00 - $30.00
Posting language: English
Posted: Nov 2, 2026

Original job description

Your Impact This role keeps customers moving by providing top level technical support, troubleshooting, and clear documentation across CivicPlus products and integrations. You will also train and mentor colleagues, lead projects, and bring recurring issues to the teams that can resolve them. Your work helps ensure successful outcomes for the customers we serve. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do

As a Technical Support Engineer III, you will:

Provide top level technical support, service, mentorship, and training.
Investigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation.
Record all customer interactions with relevant details in ticketing software.
Build strong, effective working relationships with colleagues and customers.
Manage complex issues through in depth research, documentation, escalation, and collaboration with internal engineering teams.
Identify and advocate for trending issues, working with other teams to address high impact problems.
Expand your product knowledge across multiple CivicPlus products and integrations.
Serve as a subject matter expert.
Lead documentation on products, troubleshooting, and process best practices for staff and customers.
Consistently meet or exceed CivicPlus service level targets.
Train and mentor employees on troubleshooting, business processes, and product knowledge.
Lead and manage projects to ensure successful customer outcomes.

What We’re Looking For We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications:

Exceptional interpersonal skills and a proactive, self driven approach to solving problems independently.
Highly collaborative, with the ability to influence teams across the organization and build cooperation that drives shared success.
Strong written and verbal communication skills that make technical information clear and create positive customer interactions.
Demonstrated proficiency in HTML, CSS, JavaScript, and SQL to troubleshoot and solve problems efficiently.
A customer focused mindset that anticipates needs and concerns and ensures a positive support experience.
Strong organizational skills to manage multiple projects and deadlines through effective prioritization.
A drive to keep improving through training, personal growth, and feedback.
Technology degree or equivalent experience.
Ability to work through ambiguity with resilience and adaptability.
AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.
Demonstrated ability to effectively use AI tools to enhance productivity and outcomes.

Why CivicPlus?

This role offers:

The chance to grow into a subject matter expert across multiple CivicPlus products and integrations.
The opportunity to lead documentation and process best practices that shape how staff and customers work with our products.
A path to mentor and train teammates while leading projects that drive customer success.
Partnership with engineering and other teams to get the issues that matter most resolved.

Compensation and Benefits

Estimated Salary Grade: $26.00 - $36.39
The Anticipated Hiring Range: $27.00 - $30.00
The actual offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer

Note: The process may vary slightly depending on the role. Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.
At CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience - while keeping human judgment, collaboration, and accountability at the center of what we do.

Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

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