Jobs in the United States

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Added 1 min ago
API Engineer
Amivero
UNAVAILABLE
…the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable,…
Added 3 mins ago
Network Engineer IV
IT Veterans
Alexandria, VA
IT Veterans is looking for a Network Engineer IV to support our mission-driven team. This role requires an active TS/SCI clearance with the ability to obtain and maintain a CI polygraph.…
Added 3 mins ago
SI
RMA Coordinator II
STN Incorporated
Pleasanton, CA
- $29 to $38 USD / hour
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight,…
Added 3 mins ago
SI
Logistics Coordinator II - CA
STN Incorporated
Pleasanton, CA
- $29 to $38 USD / hour
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight,…
Added 3 mins ago
Automation Engineer
Amazon.com Services LLC
San Antonio, TX
As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 3 mins ago
Sr. Fire Protection Engineer, Design Quality Assurance (DQA)
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Columbus, OH · Herndon, VA
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 3 mins ago
Machine Learning Engineer
Amazon.com Services LLC
Seattle, WA · Arlington, VA · New York, NY
- Design, develop and support scalable ML pipelines and online serving systems that deliver highly relevant sponsored ads under strict latency limits
Added 3 mins ago
Sr. Machine Learning Engineer
Amazon.com Services LLC
Seattle, WA · Arlington, VA · New York, NY
…systems, real-time inference and the LLM-based architectures that support next-generation GenAI workloads at Amazon Ads…
Added 5 mins ago
Support Engineer II
Minuteman Security Technologies Inc
ME
The Support Engineer II provides more advanced technical support for security products and services. This role is focused on troubleshooting, managing incidents, and assisting customers…
Added 6 mins ago
Test Development Engineer
SiTime Corporation
United States
The Test Architect / Test Development Engineer is responsible for the development and deployment of next-generation semiconductor test solutions, technologies, and methodologies for…
Added 6 mins ago
T
Systems Engineer
TEKsystems
Lynchburg, VA
- $40 to $65 USD / hour
DescriptionOur client is seeking a well-rounded Systems Administrator to support enterprise infrastructure and Microsoft cloud environments. This individual will be responsible for…
Added 6 mins ago
T
Client Computing Engineer
TEKsystems
Lancaster, PA
- $110,000 to $125,000 USD / year
The Client Computing Engineer plays a critical role designing and deploying client computing related
Added 6 mins ago
Senior Integration Engineer - Rockwell Automation
Cross Technologies Inc.
Knoxville, TN
Sales Support: Assist sales teams with technical proposals, architecture scoping, and customer discovery sessions to secure new project awards.
Added 7 mins ago
Process Engineer (Extrusion)
CRH
Brooksville, FL
The Process Engineer is responsible for driving continuous improvement in PVC extrusion processing and manufacturing operations. This role ensures quality standards for raw materials and…
Added 7 mins ago
Software Development Engineer
Fortinet
Sunnyvale, CA
Support troubleshooting and resolution of customer-reported network issues.
Added 7 mins ago
Staff Applications Security Engineer
Fortinet
Sunnyvale, CA
Fortinet is looking for a Staff Applications Security Engineer to join the Corporate Information Security team. This is a highly technical role, with responsibilities conducting security…
Added 7 mins ago
Staff Engineer - In-Home Order Fulfillment
Best Buy
Richfield, MN
As a Staff Engineer on the In-Home Order Fulfillment team, you’ll help build the cloud services that power scheduling for in-home delivery, installation and repair. You’ll be a hands-on…
Added 8 mins ago
Propulsion Engineer, Components Manufacturing (Raptor)
SpaceX
Hawthorne, CA
Conceptualize, demonstrate, and drive to completion innovative manufacturing processes to support high rate production targets
Added 9 mins ago
IG
Hardware Test Engineer
Insight Global
San Jose, CA
- From $55 USD / hour
Help root cause field issues & support customer escalation.
Added 9 mins ago
Network Operational Resident Engineer
Hewlett Packard Enterprise
Grand Rapids, MI
As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, security, and continuous improvement of a…
Added 10 mins ago
Orion GPS Engineer III (E3)
Applied Materials
Santa Clara, CA · Santa Clara
…Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will…
Added 10 mins ago
Advanced Packaging Global Product Support Engineer
Applied Materials
Santa Clara, CA · Santa Clara
…Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will…
Added 10 mins ago
KC
Software Engineer - Test Automation
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is seeking a highly skilled Software Engineer in Test Automation with 6+ years of hands-on experience to design, build, and scale code-driven automation across three key areas: UI…
Added 10 mins ago
P
Product Engineer - Pumps
Pentair
Apex, NC
- $82,300 to $152,800 USD / year
We have an opportunity for a Product Engineer - Pumps - to join our Apex, NC team. You will serve as a technical resource to Product Management, Sales, Customer Service, Operations, and…
Added 10 mins ago
Sr. Go-To-Market Manager
CHERVON NORTH AMERICA INC
Mooresville, NC
…manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and FLEX and for other…

CivicPlus, LLC

Technical Support Engineer III

Remote, United States

The Anticipated Hiring Range: $27.00 - $30.00

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Job details

Pay: The Anticipated Hiring Range: $27.00 - $30.00
Posting language: English
Posted: Nov 2, 2026

Original job description

Your Impact This role keeps customers moving by providing top level technical support, troubleshooting, and clear documentation across CivicPlus products and integrations. You will also train and mentor colleagues, lead projects, and bring recurring issues to the teams that can resolve them. Your work helps ensure successful outcomes for the customers we serve. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do

As a Technical Support Engineer III, you will:

Provide top level technical support, service, mentorship, and training.
Investigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation.
Record all customer interactions with relevant details in ticketing software.
Build strong, effective working relationships with colleagues and customers.
Manage complex issues through in depth research, documentation, escalation, and collaboration with internal engineering teams.
Identify and advocate for trending issues, working with other teams to address high impact problems.
Expand your product knowledge across multiple CivicPlus products and integrations.
Serve as a subject matter expert.
Lead documentation on products, troubleshooting, and process best practices for staff and customers.
Consistently meet or exceed CivicPlus service level targets.
Train and mentor employees on troubleshooting, business processes, and product knowledge.
Lead and manage projects to ensure successful customer outcomes.

What We’re Looking For We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications:

Exceptional interpersonal skills and a proactive, self driven approach to solving problems independently.
Highly collaborative, with the ability to influence teams across the organization and build cooperation that drives shared success.
Strong written and verbal communication skills that make technical information clear and create positive customer interactions.
Demonstrated proficiency in HTML, CSS, JavaScript, and SQL to troubleshoot and solve problems efficiently.
A customer focused mindset that anticipates needs and concerns and ensures a positive support experience.
Strong organizational skills to manage multiple projects and deadlines through effective prioritization.
A drive to keep improving through training, personal growth, and feedback.
Technology degree or equivalent experience.
Ability to work through ambiguity with resilience and adaptability.
AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.
Demonstrated ability to effectively use AI tools to enhance productivity and outcomes.

Why CivicPlus?

This role offers:

The chance to grow into a subject matter expert across multiple CivicPlus products and integrations.
The opportunity to lead documentation and process best practices that shape how staff and customers work with our products.
A path to mentor and train teammates while leading projects that drive customer success.
Partnership with engineering and other teams to get the issues that matter most resolved.

Compensation and Benefits

Estimated Salary Grade: $26.00 - $36.39
The Anticipated Hiring Range: $27.00 - $30.00
The actual offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer

Note: The process may vary slightly depending on the role. Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.
At CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience - while keeping human judgment, collaboration, and accountability at the center of what we do.

Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

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