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Added 9 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Farmers Branch, TX
Inspire and lead marketing technology implementation, integration, adoption, and other change management activities to ensure value realization from investments.
Added 9 mins ago
T-
Electrician Foreman
TIC - The Industrial Company
Seminole, TX
- $44 USD / hour
Effectively lead and manage crew members' daily activities and production according to the project timeline, plans, specifications, codes and industry standards and provide the necessary…
Added 10 mins ago
DPS - DLD - DL Supervisor, Field Ops - 1584
TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
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Added 10 mins ago
Commissioning Manager - Power Generation (Multiple Locations) Job Details | Black & Veatch Family of Companies
Black & Veatch
Claude, TX
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 10 mins ago
Senior Commissioning Manager - Power Plant (Multiple Locations) Job Details | Black & Veatch Family of Companies
Black & Veatch
Claude, TX
Management of all project commissioning and startup activities in accordance with the Critical Path Method (CPM) schedule and within the established startup budget. Has authority to…
Added 10 mins ago
Project Manager, NERC Regulation Compliance I/Sr (Position can be located in Albuquerque, NM or Alvin, TX)
TXNM Energy
Alvin, TX
…Operations & Planning (O&P) and/or willingness to learn and project manage a subset of NERC O&P requirements is a…
Added 10 mins ago
Building Engineer
CBRE
Addison, TX
Maintain an energy management program. Ensure all systems operate in the most efficient manner.
Added 10 mins ago
Assistant Director, Facilities & Grounds
Texas State University
San Marcos, TX
The Assistant Director of Facilities and Grounds will lead and manage the administration and operation of the Facilities program, consisting of all Campus Recreation special events, Grounds…
Added 10 mins ago
Senior Associate, Program Scheduling
L3Harris
Waco, TX
Utilize Gantt, PERT, milestone charts, earned value management, and other project management techniques to gauge progress and identify performance variances to facilitate focus and…
Added 11 mins ago
XE
Regulatory Case Specialist I/II
Xcel Energy
Amarillo, TX
- $84,900 to $120,000 USD / year
Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help…
Added 11 mins ago
IT Project Senior Technical Lead
Citigroup
Irving, TX
Thorough understanding of project/program management techniques and expectations
Added 11 mins ago
Senior Manager, US Domestic Tax Planning & Technical
Caterpillar, Inc.
Irving, TX
…consolidated return rules, plus audit experience, with strong project leadership, business judgment, and communication skills. You will connect technical analysis with practical execution,…
Added 11 mins ago
IT Project Technical Lead
Citigroup
Irving, TX
The IT Project Technical Lead is an experienced technology professional responsible for leading complex technology projects and programs that support business and operational objectives.…
Added 11 mins ago
Talent Consultant II - Global Operations
Bank of America
Plano, TX
Ability to translate strategy into clear goals, actions, and deliverables, supported by strong program and project management discipline.
Added 11 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Dallas, TX
Inspire and lead marketing technology implementation, integration, adoption, and other change management activities to ensure value realization from investments.
Added 11 mins ago
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Business Operations & Strategy Director, Property Management
CBRE
Dallas, TX
- $190,000 to $225,000 USD / year
…serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management,…
Added 11 mins ago
Lead Industrial Hygiene
Bechtel Corporation
Houston, TX
Leads the industrial hygiene (IH) program for the project, anticipating, recognizing, evaluating, and controlling chemical, physical, biological, and ergonomic health hazards associated…
Added 11 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Houston, TX
Inspire and lead marketing technology implementation, integration, adoption, and other change management activities to ensure value realization from investments.
Added 11 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Ft. Worth, TX · Houston, TX
The Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 11 mins ago
Principal Legal Operations Specialist
Honeywell Technologies
Houston, TX
As Principal Legal Operations Specialist, Legal Transformation Project Manager, you will lead complex, high-impact programs that transform how Honeywell's Corporate Legal function operates.…
Added 11 mins ago
EPM/ERP Functional or Technical Senior Consultant - State, Local, and Higher Education
Deloitte
Houston, TX · Dallas, TX
Lead project workstreams and manage deliverables, timelines, and risks, coordinating with client stakeholders, technical teams, and other consultants.
Added 11 mins ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Austin, TX
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 11 mins ago
Head of Program Management Office, Google Enterprise Network
Google
Austin, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 11 mins ago
DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
Building and maintaining cloud infrastructure, platform services, and deployment automation using infrastructure as code and configuration management tools
Added 11 mins ago
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Engagement Manager II/Data
TEKsystems
Austin, TX
- $105,000 to $150,000 USD / year
…the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager owns customer expectations, ensures delivery assurance for application…

City Wide Facility Solutions

Client Manager - Lancaster

Columbus, OH, United States

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of proven success in client retention or service roles; service industry experience valued.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. This role is responsible for client retention, service expansion, contractor management, and ensuring exceptional service delivery. Successful FSMs build strong client relationships, resolve issues quickly, and identify opportunities to grow existing accounts. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
Be an expert on the opportunities within the assigned territory.
Own the complete OS sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation such as Exhibit A's and SDS sheets.
Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
Assist with invoice collection and contractor and vendor partner payments, and keep client documentation and schedules current.
Execute company administrative tasks efficiently, on deadline, and to company standards.
Abide by the City Wide Columbus core values (Company, Client, Community, Communication, and Coaching), including a 2-hour response time for all internal communication and a 1-hour response time for all client communication.
Lead the team in compliance with City Wide Columbus EOS (Entrepreneurial Operating System) standards.
Perform additional duties as assigned.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

Requirements

You are the Superstar we are looking for if you... Education & Training

High school diploma required; bachelor's degree preferred.
OSHA 10-Hour training, provided by the company and completed after the 90-day ramp period.

Experience

3+ years of proven success in client retention or service roles; service industry experience valued.

Knowledge, Skills & Abilities

Strong relationship builder with excellent verbal and written communication skills.
Strong organizational skills across email management, project management, and day-to-day follow-up.
Strong problem-solving skills with a solutions-focused approach.
Ability to juggle and manage multiple client and vendor relationships at once.
Proactive, detail-oriented, and able to manage multiple priorities independently.
Confident, adaptable, and forward-thinking; comfortable raising ideas for improvement.
Proficiency in Microsoft Office and CRM systems.

Benefits

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type: Full-time Compensation Package: $60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.

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More about this job

Skills

Quality control
Sales
Cold calling
Project management
Regulatory compliance
Lead inspections
Procurement
Data entry
Documentation
Undertake inspections
Communication skills
Coaching
Organizational skills
Problem solving
Adaptability
Microsoft Office

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