Local Hire Program - Trainee

Description

LOCAL HIRE PROGRAM

Candidates are hired as vocational workers for six months on-the-job training at a training wage of $20.00 per hour plus City benefits.

Candidates must reside in the focus area of Census Tract 17, 18, or 20.02. See page 2 of the Target Local Hire Flyer for the map, which outlines the census tracts. Candidates who do not reside within Census Tract 17, 18, or 20.02 are not eligible for the program.

Candidates must complete a job readiness assessment and must be deemed job ready by CareerSource. CareerSource provides this service and will perform job readiness assessments for all candidates at no cost. CareerSource can be contacted at 352-840-5700.

GENERAL JOB DESCRIPTION

Customer Service Representative Trainee (Customer Service Office) Varied and highly responsible customer service position involving contact with the public via in-person, telephone, or email. The person in this role will assist customers with payments, opening and closing accounts, and resolution of bill questions. Maintenance Worker Trainee (Water Resources) Routine manual labor work in general maintenance, construction, or labor activities. Groundskeeper Trainee (Recreation and Parks) Routine manual labor work in maintenance equipment operation. This includes, but is not limited to, operating various tractors with mowers, flatbed trucks, dump trucks, and a variety of construction equipment. Recreation Aide Trainee (Recreation and Parks) Routine work of limited variety and complexity in recreational programs and activities. Equipment Operator Trainee (Public Works) Manual and semi-skilled work in maintenance equipment operation. This includes, but is not limited to, operating various tractors with mowers and flatbed trucks. Manual labor involved in general maintenance, construction, and labor activities. Custodian Trainee (Facilities) Routine unskilled and semi-skilled labor position performing general custodial duties at City facilities and sponsored events. Examples of Duties

ESSENTIAL JOB FUNCTIONS

Customer Service Representative Trainee

• Receives, records, and deposits payments accurately by mail, online, telephone, and in-person. Balances all monies collected with daily collection reports, and maintains daily and monthly customer record reports.
• Investigates inquiries regarding electricity (including solar), water, sewer (including industrial waste), solid waste, stormwater, telecom/fiber, and yardlight services; making necessary adjustments to the account.
• Assists customers with activation, disconnection, transfer, and installation of services, including bill balances, payment extensions, and arrangements.
• Communicates clearly, concisely, and professionally with customers and City personnel.
• Understands and follows City ordinances and policies related to billing, fees, payments, and training.
• Conducts account research and exercises independent judgment in solving complex problems.
• Works independently and in a team environment under stressful conditions while maintaining accuracy.
• Handles customer complaints, provides solutions within guidelines, and follows up to ensure resolution.
• Clearly and professionally records customer interactions.

Performs other related duties as required or assigned.

Maintenance Worker Trainee

• Uses a variety of maintenance equipment including mowers, tractors, weed eaters, hand tools, and light powered tools.
• Performs general maintenance duties such as loading/unloading materials, mowing, trimming, sweeping, cleaning facilities, painting, and lifting materials up to 40 pounds routinely.
• Performs general preventative maintenance on equipment to ensure safe operating condition.

Performs other related duties as required or assigned.

*May be required to report to work during emergency situations.*

Groundskeeper Trainee

• Maintains athletic turf and fields; operates mowers, tractors, field equipment, and automotive equipment.
• Prepares and maintains athletic field layouts according to scheduled events.
• Performs daily and weekly maintenance on vehicles and equipment.
• Operates tractors, dump trucks, tanker trucks, and attachments.
• Operates power and hand tools including chainsaws, trimmers, shovels, and mowers.
• Performs manual labor such as loading materials, mowing slopes, litter control, and storm pump operation.
• Completes record keeping and communicates with employees and the public.
• May be reassigned based on operational needs.
• Required to report to work during emergency situations.
• Supports department special events.

Performs other related duties as required or assigned.

Recreation Aide Trainee

• Assists with recreational activities, distributes equipment, and records attendance.
• Helps maintain order and checks equipment condition.
• Assists with instruction in arts, crafts, dancing, and games.
• Performs clerical work and copies schedules.
• Answers telephones and provides information on activities.
• Provides customer service to City employees and the public.

Performs other related duties as required or assigned.

Equipment Operator Trainee

• Performs daily and weekly maintenance of vehicles and equipment.
• Operates tractors, dump trucks, tanker trucks, and attachments.
• Operates power and hand tools and performs manual labor.
• Performs hot patch and concrete repair work as required.
• Completes required record keeping.
• Communicates professionally with employees and the public.
• May be reassigned based on operational needs.
• Required to report to work during emergency situations.
• Provides support for department special events.

Performs other related duties as required or assigned.

Custodian Trainee

• Facility maintenance duties including cleaning and disinfecting restrooms, sweeping, vacuuming, mopping floors and carpets, cleaning windows, doors, furniture, and dusting designated areas. Empties and cleans trash cans and ashtrays. Refills soap dispensers, toilet paper, and paper towels daily. Performs spot cleaning of carpets and upholstery and daily disinfection of common area and lobby furniture as directed.
• Inventories cleaning supplies regularly and performs resupply as needed.
• Continually monitors building(s) for possible safety hazards.
• Performs grounds-related duties including emptying and cleaning trash cans, sweeping, cleaning tables, picking up trash, and cleaning windows, sills, doors, walls, and surrounding areas.
• Sets up equipment for events and programs according to written or oral instructions.
• Uses City vehicle to pick up needed supplies as directed.

Performs other related duties as required or assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Customer Service Representative Trainee

• High School diploma or GED required.
• No prior experience required.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

Maintenance Worker Trainee

• High School diploma or GED preferred, but not required.
• Six months experience in heavy manual labor preferred.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

Groundskeeper Trainee

• High School diploma or GED preferred, but not required.
• Six months experience in heavy manual labor preferred.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

Recreation Aide Trainee

• High School diploma or GED preferred, but not required.
• Minimum of 3–6 months experience dealing with the general public/customer service required.
• Must be able to read and write.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

Equipment Operator Trainee

• High School diploma or GED preferred, but not required.
• Minimum of 1–3 months related experience and/or training (in lieu of diploma or GED).
• Must be able to read and write.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

Custodian Trainee

• High School diploma or GED preferred, but not required.
• No prior experience required.
• Must be able to follow oral and written instructions.
• Must reside in Census Tract 17, 18, or 20.02.

REQUIRED LICENSES / CERTIFICATES

Customer Service Representative Trainee

• Must possess and maintain a valid Florida Operator’s Driver’s License with an acceptable driving record.

Maintenance Worker Trainee

• Must possess and maintain a valid Florida Operator’s Driver’s License with an acceptable driving record.

Groundskeeper Trainee

• Must possess and maintain a valid Florida Operator’s Driver’s License with an acceptable driving record.

Recreation Aide Trainee

• Valid Florida Operator Driver’s License preferred.

Equipment Operator Trainee

• Valid Florida Operator Driver’s License preferred.

Custodian Trainee

• Must possess and maintain a valid Florida Operator’s Driver’s License with an acceptable driving record.

CENSUS TRACT AND JOB READINESS REQUIREMENTS

All Trainee Positions

• Candidates must reside in Census Tract 17, 18, or 20.02. See page 2 of the Target Local Hire Flyer.
• Candidates must complete a job readiness assessment and be deemed job ready by CareerSource. CareerSource provides this service at no cost. Contact: 352-840-5700.

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service Representative Trainee

Ability to communicate effectively, verbally and in writing. Must be able to analyze customer accounts, communicate payment information clearly and concisely, make rapid and accurate mathematical computations, and correctly apply payments using complex computer systems. Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments, and the general public. Ability to remain calm in stressful situations. Ability to follow computerized information and properly analyze results. Must have strong organizational and basic computer skills. Must have the ability to work independently, prioritize workload, and meet multiple deadlines.

Maintenance Worker Trainee

Ability to follow written and oral instructions. Ability to communicate effectively, verbally and in writing. Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments, and the general public. Ability to remain calm in stressful situations.

Must be able to communicate clearly and courteously to assist others. Ability to become skillful in the safe operation of standard hand tools, light powered tools, lawn equipment, and a variety of maintenance equipment. Ability to work in varied outdoor elements. Ability to do excessive walking over uneven ground. Ability to learn repetitive tasks quickly.

Groundskeeper Trainee

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Ability to utilize common sense to carry out written, oral, or diagrammed instructions. Ability to deal with routine problems involving several known variables. Work requires very close and continuous attention and coordination.

Physical Activities:

Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to climb, balance, stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 50 pounds and up to 100 pounds; frequently lift up to 25 pounds; regularly lift up to 10 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions:

Regular exposure to moving mechanical parts, fumes, airborne particles, toxic chemicals, outdoor weather, and electrical hazards. Frequent exposure to extreme heat. Occasional exposure to high places, wet or humid conditions, radiation, and vibration. Noise levels are usually loud.

Recreation Aide Trainee

Knowledge of one or more activities involved in a community recreation program preferred. Knowledge of the aims of a community recreation program preferred. Ability to instruct program participants in varied recreational activities preferred. Ability to work effectively with co-workers, the general public, and children. Ability to communicate clearly and courteously to assist others.

Equipment Operator Trainee

Physical Activities:

Regularly lifts and/or moves up to 40 pounds and occasionally up to 100 pounds with assistance. Required vision abilities include depth perception and ability to adjust focus. Regularly required to stand, walk, use hands, reach, talk, and hear; frequently required to stoop, kneel, crouch, or crawl; occasionally required to sit, climb, balance, taste, or smell.

Environmental Conditions:

Regular exposure to outdoor weather conditions. Frequent exposure to wet or humid conditions and moving mechanical parts. Occasional exposure to high places, fumes, toxic chemicals, extreme temperatures, electrical shock, radiation, and vibration. Noise levels are usually moderate and occasionally loud.

Custodian Trainee

Ability to learn and complete routine and repetitive tasks. Ability to understand and follow written instructions. Ability to communicate clearly and politely. Ability to remain calm in stressful situations. Ability to maintain positive working relationships with others. Ability to work with minimal supervision. Ability to change priorities to meet customer service needs. Ability to make good decisions regarding appropriate cleaning methods and materials.

Physical Activities:

Continuously required to talk or hear; regularly required to stand and walk; frequently required to use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and to taste or smell; occasionally required to sit, climb, or balance. Must occasionally lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds, and continuously lift and/or move up to 10 pounds. Vision requirements include close vision and distance vision.

Environmental Conditions:

Occasional exposure to work in high, precarious places and outdoor weather conditions. Noise levels are usually moderate.

Benefits

The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.

Health Insurance We offer both single and family coverage, for employees working 30 or more hours per week.

Dental Insurance For full time employees, we offer both single and family dental coverage.

Vision Insurance For full time employees, we offer both single and family vision coverage.

Life Insurance For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.

Short Term and Long Term Disability Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.

Medical FSA (Flexible Spending Account) and Dependent Care FSA Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.

Pet Insurance We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.

Employee Health & Wellness Center The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.

Voluntary Cancer Insurance For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.

Supplemental Critical Care Insurance Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.

Supplemental Accident Insurance Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.

Legal Plan Insurance Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.

Deferred Compensation Plan Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.

Direct Deposit Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.

Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.

Discounts - Theme Park Discounts are available to all non-temporary employees at the time of employment.

Employee Assistance Program (EAP) The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.

Holidays and Paid Time off The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.

Retirement Plan All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.

Training Programs The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.

Tuition Reimbursement All regular, full-time employees are eligible to participate in the tuition reimbursement program.