Information Technology (IT) Manager - Application Support

Description/Duties This classification has been designated as a non-classified, non-merit system, at-will position.

The first review of all applications will be Monday, November 9, 2026.

An Information Technology (IT) Manager is responsible for developing the service strategy for one or more services, guiding the City’s investment in that service, and developing the workforce needed. An IT Manager understands IT service cost drivers and connects cost of service to consumption drivers, and manages the service-level agreements (SLAs) for specific services. The IT Manager guides continuous improvement efforts for the service and meets with solution and system architects to discuss impact of new technologies and the architecture roadmap. The IT Manager interacts with vendor managers to identify and evaluate emerging technology and their impact upon services. The IT Manager in Business Solutions is the engagement manager for resource planning and management conversations with business partners. This includes reviewing business requests for service enhancements, cost evaluations, standards reviews, and prioritization with customers and team. The IT infrastructure manager supports the City’s service delivery by providing reliable IT infrastructure support to ensure sustainability and efficiency. IT Managers manage resource availability in order to continuously support City departments and evaluates overall IT infrastructure capacity in order to ensure optimum system performance.

Methods include: facilitating meetings and governance boards; acting as an advisor and reviewing or consulting on proposed work plans and project progress; implementing, evaluating, and modifying procedures, including the administration and ongoing development of varying customer-related services; completing continuous long-term and short-term strategic information technology planning for Citywide information technology services; and identifying Department of Innovation and Technology (DoIT) and customer resources necessary to accomplish goals and objectives. Additional duties include: marketing DoIT services to City customers and managing customer expectations, as well as monitoring, reporting, and addressing issues related to customer satisfaction; formulating budgets, procedures, and long-range plans in relation to City customer’s business requirements; supervising and directing professional staff in accomplishing DoIT and customer objectives. Duties include coordinating the completion of multiple projects and service deliverables, ensuring that customer project and services objectives are balanced against available resources; ensuring all work is done in alignment with City and IT long-term strategies; and performing related duties as required.

Excellent communication skills are essential in dealing with both internal and external parties. Incumbents must possess sufficient communication skills and business and technical knowledge in order to communicate meanings and impact using both business and technical terminology. Incumbents work independently and with initiative in performing day-to-day responsibilities to meet the continuous demands associated with the completion of simultaneous projects and requests for a variety of resources. This class is supervised under the general supervision of an Assistant Chief Information Officer or Chief Information Officer, who evaluates work through reports, conferences, meetings, and results achieved. Employees in this class are required to be available on a 24-hour basis to cover emergency situations. This class is FLSA exempt-administrative.

Position Assignment: The City of Mesa Department of Innovation and Technology (DoIT) is seeking an experienced IT Manager to lead the support, administration, maintenance, and continuous improvement of applications within the City’s Enterprise Resource Planning (ERP) and Data Services environments. This role provides both technical leadership and day-to-day operational management for a team responsible for a broad portfolio of third-party and internally developed applications, integrations, reporting solutions, and databases. As a hands-on leader, the IT Manager is accountable for ensuring the reliability, performance, and quality of assigned systems while driving operational excellence across application support services. The position oversees technical teams, provides direct supervision and mentorship to staff, manages workloads and priorities, and fosters a collaborative, customer-focused support environment. The IT Manager will play a key role in delivering high-quality technology solutions that support City operations and business objectives. About the Ideal Candidate: The ideal candidate is an experienced IT leader with strong expertise in enterprise application support, application security, data/database management, and strategic technology planning. They are a collaborative, hands-on, effective leader who can manage multiple technology environments, including applications and infrastructure; develop and mentor technical staff; manage complex projects; mitigate risk; and make sound, independent decisions. The candidate should have experience overseeing critical technology services, managing vendors, and developing long-term application lifecycle strategies. They must be able to balance strategic priorities with daily operational demands while clearly communicating complex technical information to both technical and non-technical audiences. Above all, they are forward-thinking and committed to delivering secure, reliable technology services that support the Department of Innovation and Technology and City mission. The ideal candidate has strong technical and analytical skills with enterprise applications and data management technology, including data strategies; communication skills; and project and task management. The successful candidate has the capacity to analyze and solve real-world problems and effectively communicate with both technical and nontechnical City of Mesa staff at all levels of the organization. Proficiency in written communication, including report writing, technical documentation, and general correspondence, along with the ability to present highly technical topics verbally to a diverse audience, is also ideal. The ideal candidate will have experience with Microsoft Office 365, Power BI, MSSQL T-SQL, SQL Server Reporting Services (SSRS), scripting, an understanding of process automation technology, and an overall understanding of container-based applications (Docker, Kubernetes).

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Management, Public Administration, Project Management, or related field. Extensive (5+ years) experience in IT management or project leadership. Considerable (3 - 5 years) experience in managing, supervising, or leading the coordination and management of large-scale systems or services.

Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required (by assignment). Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).

Preferred/Desirable Qualifications. Good (1 - 3 years) experience in the area of assignment is desirable. Experience with presentations, project management, team facilitation, budgeting, marketing, advertising, training, asset management, and purchasing are highly desirable. Experience or training in customer service techniques is also desirable.Link to Job Description

http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs5521.pdfBenefits A Summary of City of Mesa Benefits is linked here.