Overview
Are you motivated by work that makes a positive difference in the community? Are you passionate about creating content that’s accessible, engaging and easy to understand? If so, this may be the job for you! The City of Gresham’s Information Technology Department is looking for a Web Content Coordinator to support the City’s internal and external web content needs. The Information Technology Department provides the technology, systems and support employees need to serve the Gresham community. Our services include website administration, network and system administration, cybersecurity, business applications, data management, telecommunications, technical support and technology planning. We work to keep the City’s technology secure, reliable and accessible while finding practical solutions that improve how we work. The Information Technology Department enables the City to provide efficient and effective services to the community. Note: This is a 0.8 FTE position, 32 hours per week. This position will be open through 12/6/26, however first review of applications for consideration for interview will be on 11/23/26. Please apply before 11/23/26 to be considered in this first round.The City offers our employees a generous benefit and retirement package. You can find more information about: Employee Benefits | City of Gresham (greshamoregon.gov) As Oregon's fourth-largest city, Gresham is a community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical and nimble ways. Our work is challenging, fast-paced and rewarding. We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.
Position Description The Web Content Coordinator is part of the City of Gresham’s Information Technology Department and cross-departmental Web Team, reporting to the Web Content Supervisor. This position will design, create and publish content for the City’s internal and external websites.
What you will get to do:
- Web Content Strategy and Management: Plans, develops, publishes and maintains website content. Provides strategic web content guidance to City staff. Collaborates with stakeholders to identify requirements and assess content needs. Writes, edits and publishes original web content. Researches best practices and trends and recommends ongoing website improvements.
- Search, Metadata and Web Technology: Develops and maintains metadata, keywords, taxonomies and synonyms to improve usability and search engine optimization (SEO). Integrates graphics, multimedia and other digital tools into websites. Collaborates with communications and technical staff on media tools, applications and technology affecting web content.
- Website Quality Assurance: Oversees quality assurance for web content. Conducts website audits and content reviews. Monitors and responds to website inquiries and comments. Identifies, diagnoses and corrects broken links, typographical errors, inaccurate information and other content issues.
- Digital Accessibility: Serves as a subject matter expert on digital content accessibility. Ensures content meets applicable digital accessibility standards. Promotes equitable access to digital information for people with disabilities. Advises content creators on accessibility best practices, including tools needed to identify and correct accessibility issues. Provides content remediation support.
- Training, Standards and Content Governance: Trains and provides technical support to internal web content editors. Develops and maintains an editorial calendar and written content guidelines. Promotes web writing and content publishing best practices. Ensures proper use of content management systems. Ensures adherence to adopted style, brand and technical standards. Reviews and approves content updates submitted by content contributors.
- Technical Support and Collaboration: Provides technical guidance and support to staff, supervisors, managers and departments. Responds to confidential and sensitive inquiries. Investigates complaints and recommends corrective actions. Collaborates with IT staff on website maintenance and related technical work. Represents the department on committees, interagency task forces and special projects as needed.
- Performs other duties as assigned.
Qualities we are looking for:
- Collaboration: A customer service-oriented professional who values partnerships and establishes and maintains effective working relationships with all internal and external contacts to achieve goals and accomplish tasks. The successful candidate will have the ability to work independently as well as within highly collaborative teams.
- Problem-solving: Ability to analyze and apply critical thinking skills to resolve problems, recommend courses of action and implement solutions. Ability to define issues, problems and opportunities; identify potential solutions and their risks and constraints; and recommend the most appropriate course of action.
- Initiative: A highly motivated, independent worker who takes the initiative to understand resources, processes, systems and City operations and services in the context of their own work.
- Equity-focused: Committed to ensuring that website content is developed in a way that serves all Gresham customers equitably and conforms to digital accessibility standards as defined by the Web Content Accessibility Guidelines (WCAG).
- Strong communication skills (verbal and written): The successful candidate possesses a strong understanding of communication best practices and techniques. The ideal candidate skillfully converts complex information into plain language for a diverse audience.
Qualifications
Knowledge of:
- Laws, rules, regulations and ordinances affecting City policies and operations
- City government administration, organization, functions and services
- Practices, principles, procedures, regulations and techniques as they relate to assigned areas
- Web content management, authoring and publishing tools, HTML and other programming languages, information architecture, search engine optimization and site use statistics
- Principles and practices of project management
- Data gathering, analysis and research
- Techniques for providing a high level of customer service to the public and City staff
- Communication principles, practices and techniques
- Modern office practices and methods, computer equipment and software applications
Ability to:
- Exercise discretion in confidential and sensitive matters
- Interpret, apply and ensure compliance with applicable policies, procedures, laws and regulations
- Analyze problems, identify alternative solutions, assess consequences of proposed actions and formulate recommendations
- Develop and implement guidelines, procedures, training materials and other documentation
- Develop and deliver training programs
- Plan, implement and manage projects
- Establish and maintain effective working relationships with all internal and external contacts
- Operate office equipment and technology tools, including desktop and laptop computers, printers and presentation equipment
- Demonstrated ability to communicate effectively, verbally and in writing, and to present information, proposals and recommendations clearly and persuasively
- Physically perform the essential job functions
Minimum Qualifications:
- Associate’s degree
- 1 year of experience in web content management
- Familiarity with components of digital accessibility
- Any combination of 3-5 years of education, training, and/or experience which provides the required knowledge, skills and abilities is qualifying
Preferred Qualifications:
- Bachelor's degree
- 2-5 years of experience in web content management
- 1+ years of experience applying web accessibility best practices to digital content
- Communicate effectively (verbally and in writing) to present information, proposals, and recommendations clearly and persuasively
Selection Process To apply for this position, click 'Apply' at the top of this job posting.
Required application materials:
- Complete online application(Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
- Answers to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials.Learn more about Oregon Equal Pay. If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents. A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview. Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process. Veteran's Preference The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215. Our Commitment The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law. Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov. If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627. Any offer of employment is contingent upon successful completion of reference checks and a criminal background check.
Benefits
The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.
Medical Insurance Options:
- City of Gresham Core Plan- UnitedHealthcare Options PPO Network
- Kaiser Permanente Traditional HMO
Dental Insurance Options:
- Delta Dental PPO Plan
- Willamette Dental Insurance
- Kaiser Permanente
Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.
For more detailed information, please visit our Employee Benefits page at: https://greshamoregon.gov/benefits/
