IT Systems Analyst

Position Details

Position Information

Posting Number 2026646

Position Title IT Systems Analyst

Position # #9000225

FLSA Exempt

Classification Type Professional

Department Information Technology

Job Type Full Time

Work Schedule Monday-Friday; 8am-5pm

Hiring Pay Rate $65,000-$85,000/year

Posting Opening Date 11/06/2026

Posting Closing Date

Job Summary The IT Systems Analyst supports the enterprise applications that keeps City of Bryan and Bryan Texas Utilities (BTU) operations running. This role is the go-to systems owner, turning department needs into practical solutions, tackling technical challenges, and helping teams get more from the technology they use every day.

Day-to-day responsibilities include analyzing department needs; configuring, supporting, and improving core applications; coordinating upgrades; resolving issues with vendors; building integrations, automations, and reports; and providing training and support to end users.

Essential Job Functions

• Supports, maintains, and upgrades enterprise platforms.
• Manages configurations, patches, integrations, and vendor coordination.
• Partners with City and BTU staff to understand their needs and deliver clear requirements, practical configurations, and tested solutions.
• Manages application security, user access, single sign-on (SSO), certificates, and patching in accordance with City security policies and compliance requirements.
• Plans, tests, and implements improvements through the City’s change management process, including performing readiness checks and stress testing.
• Builds automations, integrations, and reports that reduce manual work and improve City and utility business processes.
• Collaboratively works with vendors and IT teammates to resolve development and maintenance issues and optimize application performance.
• Maintains clear system documentation, knowledge base articles, and procedures. Cross-trains teammates to strengthen support across the team.
• Anticipates issues, identifies root causes, and develops effective solutions and alternatives that keep operations moving.
• Keeps critical operations running by participates in a rotating on-call schedule and responds to after-hours emergencies, including outages and failed upgrades.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems or a similar field of study plus at least (2) years of related experience; or an Associate’s degree in Computer Science or a similar field of study plus at least four (4) years of related experience; or an equivalent combination of related education, experience, certification, and training may also be considered.
• Must possess working experience with the following:
• Windows and Windows Server
• Maintaining applications in support of customer-oriented organizations
• Supporting and configuring packaged software applications

Preferred:

• Experience supporting enterprise business applications, such as customer information and billing systems, financial and ERP platforms, or work and asset management systems.
• Experience supporting municipal government or public utility operations is a plus.

Knowledge, Skills & Abilities

Ability to:

• Take full ownership of assigned systems and projects, delivering accurate, on-time, high-quality work with minimal supervision.
• Learn new systems and technologies quickly, volunteer for new responsibilities, and pursue training to grow technically and professionally.
• Apply automation and AI tools to improve how work gets done.
• Work effectively both independently and as part of a collaborative team.
• Deliver clear, user-friendly training and cross-train teammates in your areas of expertise.
• Manage competing priorities and meet deadlines in a fast-paced, interruption-driven environment.
• Maintain confidentiality of sensitive files, data, and information.
• Work outside normal business hours for upgrades, maintenance, and critical issues, with a positive, solution-oriented approach.
• Provide thoughtful recommendations to management and build strong stakeholder relationships.
• Provide management with sound, positive advice and information concerning job tasks.
• Comply with all City and departmental policies and procedures and meet attendance and punctuality guidelines.
• Establish and maintain positive and cooperative working relationships with all levels of City staff and the general public.

Skills:

• Excellent written and verbal communication, including explaining technical concepts to technical and non-technical audiences (staff, management, vendors, and the public).
• Exceptional customer service, resolving concerns with professionalism, tact, and diplomacy.
• Strong analytical, problem-solving, organizational, and time-management skills.

Licenses, Certifications & Special Requirements

Licenses:

• Texas Class C driver’s license with a good driving record as measured by the City’s evaluation system.

Special Requirements:

• On-call technical support is required on a rotating basis for all systems; must be able to respond and escalate within posted time constraints.
• Must be able to access Texas Criminal Justice Information Services (CJIS) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.
• Must be able to work in the United States without requiring visa sponsorship, now or in the future.

Certifications:

• Additional certifications such as Microsoft Azure certifications (Fundamentals, Associate, Expert) and/or CompTIA (A+, Network+, Project+, Security+, DataSys) are a plus.

Certificate Pay Program:

• The City of Bryan IT Department provides a Certificate Pay Program (CPP). New employees are eligible after the first 90 days of employment. Employee must be in good standing to qualify.
• The primary goal of the IT CPP is to develop the technical skills of the IT staff to improve/focus on the overall service level of IT support services.
• Receive up to $450/month in certification pay for qualifying certificates.
• Reimbursement is available for qualifying passed certificate exams while employed by the City of Bryan IT.

Physical Demands Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, stooping, kneeling, reaching, pushing, pulling, twisting, bending, crawling, climbing, and using hands and fingers to operate equipment to regularly lift, carry, and/or move up to 25 pounds.

Working Conditions Work is performed primarily in an office setting or a well-lighted and temperature-controlled working environment.

Occasional outdoor fieldwork is required. There is exposure to inclement weather, temperature extremes, moving mechanical parts, electrical hazards, noise, vibration, dust, fumes, odors and/or other irritating airborne particles.

Equipment Work shall be performed with tools, appliances and equipment approved by those agencies and bodies that have control, authority or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.

Equipment may include but is not limited to: computers (desktops/laptops/tablets), monitors, printers, phones (desktop and mobile), copiers, scanners, fax machines, city vehicles, and various other office/computer related tools and equipment.

Additional Notes/Instructions for Applicants This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an ‘at-will’ relationship.

Quicklink for Posting https://www.bryantxjobs.com/postings/5227