Position Details
Position Information
Position Title Veterans Services Technician
Recruitment Start Date 11/04/2026
Recruitment End Date 12/09/2026
Open Until Filled
First Consideration Date
Salary Range 33
Pay Rate $4,989.09 - $6,685.84 per month / $28.78 - $38.57 an hour
FLSA Status Non-Exempt
Benefits
Health & Wellness · Fully-paid Medical, Dental, and Vision Insurance for eligible employees and dependents · Choice of HMO or PPO with very low co-pays and out-of-pocket costs · Flexible Spending Accounts for healthcare and dependent care · Free 24/7 Employee Assistance Program . Basic Life and AD&D insurance for employees only
Work-Life Balance
· 19 Paid Holidays and 12 Vacation Days (annually), up to 22 Vacation Days (annually) based on years of service · 12 Sick Days annually · Opportunity for remote work after six months of employment (up to two days per week) with manager approval · Possibility of Modified Summer Schedule · Professional Learning Opportunities · No-cost Annual Staff Parking . Close proximity to the Metro rail system
Financial & Retirement Benefits
· CalPERS/CalSTRS Defined-Benefit Pension Plans . District paid post-retirement medical, dental and vision for those employees who qualify and their eligible dependents · 457(b), 403(b), & Roth 403(b) Deferred Compensation Plans · Longevity Salary Increases
General Description/Summary
POSITION SUMMARY
Performs a variety of specialized technical and clerical tasks in connection with admission, registration, records, academic progress, and the status of student veterans. Serves as a technical resource to student veterans for working with the Department of Veterans Affairs (VA). Promotes the enrollment, retention and completion of student veterans by reaching out to students and informing them of their status and any needed documents.
Minimum Qualifications/Education and Experience
MINIMUM QUALIFICATIONS / EDUCATION AND EXPERIENCE
- An associate degree, or the completion of at least sixty (60) college-level semester units; or, in the absence of an associate degree, or completion of at least sixty (60) college-level semester units, two years of experience working in a student services-oriented role at a community college or other college/university.
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience supporting veterans’ program and services in a college or university setting, including VA educational benefits, admissions, registration, student records, and veteran support services.
- Valid driver’s license.
- Demonstrates sensitivity to, understanding of, and ability to work with the diverse academic, socioeconomic, ethnic, religious, disability, gender, gender identity, sexual orientation, immigration status, and cultural background of community college students, faculty, and staff; and successfully fosters and supports an inclusive educational and work environment.
Licenses and Certificates
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Processes VA certifications for student eligibility for VA benefits.
- Researches, interprets, clarifies, and resolves issues related to student veterans concerning, but not limited to, admissions, registration, matriculation, residency, student academic status, course class conflicts, and fees.
- Prepares and distributes letters used for admitting or welcoming new student veterans.
- Determines residency issues as they relate to student veteran admissions, including challenges, exemptions, and evaluation of circumstances
- Processes student veteran late registration and enrollment changes, assuring accurate posting of student drops, enrollment changes, and fees collected or owed.
- Responds to inquiries pertaining to student veteran admission and registration requirements and procedures, including those from other technicians requiring special expertise.
- Maintains student veteran records. Enters data into a computer system with data entry screens.
- Extracts and downloads information to prepare reports and audit accuracy of data.
- Assists student veterans in obtaining records and copies of transcripts.
- Verifies class enrollment status for student veterans and faculty members. Interacts with students, managers, and other staff members to facilitate transactions such as, but not limited to, student petitions, as appropriate.
- Assists student veterans with enrollment and registration questions as needed.
- Provides information to assigned student veterans regarding application procedures and college registration, facilities, services, and the instructional program. Provides information on district policies and procedures.
- Maintains electronic records for student veteran contacts ensuring privacy of confidential student information.
- Assists in providing guidance, support and assistance to student veterans concerning class schedules, career goals, instructors, and academic progress. Assists students in resolving problems and in communicating effectively with others.
- Assists with preparing informational materials including newsletter articles.
- Prepares and distributes statistics on assigned student veterans and sends to appropriate personnel for assessment.
- Refers assigned student veterans to various district resources, community employment and social service organizations.
- Assists assigned student veterans in navigating college support services and with connecting with Student Life and Leadership Development Program activities.
- Communicates with student services personnel, faculty and student body groups to exchange information and coordinate activities.
- Assists with outreach efforts and provides administrative support in coordinating veteran’s student orientation sessions and other student veteran activities during the year.
- Fosters cooperative working relationships with college employees and community members and maintains professional and appropriate boundaries with students.
- Maintains a referral network to provide resources for veterans transitioning into college. Referral agencies may include; mental health care, alcohol/substance use treatment, legal assistance or other support services.
- Serves as point of contact for student veterans and prospective students for services provided by the Veterans Success Center. May assist in representing the District at activities of local area agencies/organizations.
- Composes general office correspondence and performs other clerical services of a routine nature including, but not limited to filing, data entry, processing of departmental bulk mail, and completing of forms.
- Performs other duties as assigned that support the overall objective of the position.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES
- Requires in-depth knowledge of regulations, policies, and guidelines governing community college admissions and student record keeping.
- Requires working knowledge of the District’s policies and procedures for registration, residency, maintaining instructor and student records.
- Requires the ability to enter and extract data and reports from student information systems.
- Requires sufficient human relations skill to use proper telephone etiquette, explain procedures to others, resolve conflicts, and portray a positive image of the District.
- Requires the ability to independently perform all duties with efficiency and effectiveness.
- Requires the ability to analyze student performance and develop unique plans of action.
- Requires the ability to impart technical and detailed information through one-on-one or group presentations.
- Requires the ability to perform data entry and database management duties or other general record keeping and file maintenance duties.
- Requires the ability to communicate both formally and informally with a wide range of contacts.
Physical Abilities
PHYSICAL ABILITIES
- Performs work of a sedentary nature.
- Requires sufficient ambulatory ability to move to various work locations.
- Requires manual hand-eye-arm coordination to use a personal computer.
- Requires the ability to retrieve, lift, push, pull, and carry lightweight materials on an occasional basis.
- Requires sufficient hearing and auditory ability to carry on conversations in one-on-one and small group settings and deliver in-service type presentations.
- Requires near visual acuity to read printed materials.
Working Condition
WORKING CONDITIONS
- Work is performed indoors where minimal safety considerations exist.
Department Veterans Success Center
Job Category
Assignment
Percentage of Time 100%
Months per Year 12 months
Work Days per Week M-F
Work Schedule per Day M-F 8:00 am - 5:00 pm
Work Shift Days
Bargaining Unit Classified
Citrus College Diversity Statement
CITRUS COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of Citrus College to not discriminate against and to encourage a diversity of applicants based on national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, physical or mental disability, use of family and medical care leave, genetic information, military or veteran status, gender identity, gender expression, or because they are perceived to have one or more of the preceding characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
SPECIAL INSTRUCTIONS TO APPLICANTS:
Applications are considered legal documents, and as such, all areas of the application must be completed, or your application packet will be considered incomplete and will not be moved forward. While it may be appropriate in some areas of your application to use “NA” (not applicable), do not use terms such as “see resume” or “see attached”. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience. Years of experience requirements are based on full-time employment (40 hours per week). Relevant part-time experience will be evaluated on a prorated basis and credited according to the average number of hours worked per week. For example, two years of experience working 20 hours per week is equivalent to one year of full-time experience.
Applicants are responsible for ensuring that all required documents, and those additional documents you choose to include, are attached BEFORE clicking the “Finished Attaching Documents” button and confirming. It is advisable to attach “Optional” documents first, and then “Required” documents once you are ready to click on the “Finished Attaching Documents” button and confirming.
Application and Supplemental Questionnaire must be complete. A resume will not substitute for a fully completed employment application and supplemental questionnaire. Incomplete applications will be rejected. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.
Additional documents CANNOT be added to your electronic application packet once you click on “Finished Attaching Documents” and receive your confirmation number; so, please be sure you have all documents you will upload handy and in an electronic format. THE APPLICANT TRACKING SYSTEM WILL NOT ACCEPT DOCUMENTS LARGER THAN 2MB. IF YOUR DOCUMENTS DO NOT UPLOAD, PLEASE RESIZE/COMPRESS THE FILE. If you do not have all your documents handy at the time you are applying for the position, we advise you to click on “Finish Attaching Documents Later”. Be sure, however, to finish attaching your documents BEFORE the close or first consideration date for the position. Please remember, you will NOT be able to attach additional documents after you have selected “Finished Attaching Documents” and have received a confirmation number, and you will not be able to apply for a position after the position has closed.
About Transcripts
ABOUT TRANSCRIPTS
- Candidates must upload copies of all transcripts (need not be official at the time of application) which prove sufficient for verifying minimum qualifications for this position.
- Official transcripts will be required at the time of the job offer.
- Transcripts must be from the awarding institution and must show that the degree has been awarded (or conferred) and the year.
- Degree(s) must be earned (or conferred) from accredited institution(s) or an equivalent foreign institution by the first consideration date for this position.
- All degrees must be verifiable on a legible transcript by the indicated first consideration date for this position.
- Foreign transcripts must be transcribed in English AND evaluated for U.S. equivalency by a bona fide U.S. evaluation service.
Selection Process
SELECTION PROCESS
- A selection committee will review application packages of those candidates who have met the minimum qualifications for this position and will select a limited number of qualified candidates for an interview.
- Each candidate may be asked to deliver a presentation on a topic of the selection committee’s choice. The candidate will be informed of the topic when an interview appointment is scheduled.
- Each candidate may be asked to complete a writing prompt just prior to the interview.
- Travel costs must be borne by the applicant.
- Final candidates for faculty, management, and supervisor/confidential positions may be interviewed by the Superintendent/President.
- If selected as a finalist, the candidate permits the District to contact current and former employer(s) to investigate employment history.
Quick Link https://employment.citruscollege.edu/postings/1614
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Transcripts
Optional Documents
