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General Superintendent
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General Superintendent
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Ragnar Benson Construction is a full-service general contractor specializing in commuter rail, intermodal facilities, data centers and ports. With almost 40 years of experience in the…
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Software Engineer
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Staff Applied Scientist
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CONTRACT SUPPORT SPECIALIST II - 55005582
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Supervisory Health Care Education Specialist
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Linux Systems Administrator
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DoD SkillBridge - National Security
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Added 9 mins ago
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Center Clinical Manager
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Systems Engineer (23253)
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Must have an Active TS/SCI clearance with Polygraph
Added 9 mins ago
Configuration Data/Document Control D
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Must have excellent attention to detail and strong communication skills
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Lead Technical Analyst
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This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St
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Learn and employ basic technological concepts (e.g., data structures and database design) in order to work with Information Technology professionals in implementing process improvement and…

Citizens

Experience Owner I

Tallahassee, FL, United States

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Job details

Experience: 7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
Posting language: English
Posted: Nov 12, 2026

Original job description

Description

The Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.

The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions.

Finally, the EOI will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the neighborhood lead, the EOI will also co-develop the roadmap for continuous growth and improvement of product outcomes and customer experience.

Primary responsibilities include

Own and execute the Home Equity product roadmap, translating strategic goals into prioritized features, user stories, and acceptance criteria.
Partner with Technology, Operations, Risk, Compliance, Legal, Analytics, and Vendor teams to deliver customer-focused solutions.
Lead backlog management, prioritization, and agile delivery processes to maximize customer and business value.
Analyze customer feedback, operational performance, market trends, and business metrics to identify opportunities for product enhancement.
Drive continuous improvement across Home Equity customer journeys, including application, decisioning, closing, servicing, and digital experiences.
Monitor and communicate product performance, roadmap progress, risks, and key outcomes to stakeholders and leadership.
Support product launches, testing, change management, and post-implementation measurement.
Serve as a key contributor and leader within agile teams, fostering collaboration, innovation, and execution excellence.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications
7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
Proven experience implementing strategies by setting realistic OKRs.
Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain.
Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
Experience providing technical solutions to functional challenges.
Consistently applies current procedures and technologies to resolve business issues.
Knowledgebase of relevant products/services which is broad, current and technology focused.
Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
Training teams’ requirements analyses and quality reviews.
Required Competencies
Focus on the Customer (customer orientation)
Unlock Potential (management development)
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $125,000 - $180,00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/11/2026

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Jobs in the United States