Jobs in the United States

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Test Automation & Verification Engineer
Apogee Engineering, LLC
Wright Patterson AFB, OH
Independently validate developer fixes during government-directed product line testing
Added 1 min ago
Senior Analyst, Central Operations Analytics
Ensemble RCM LLC
Remote, United States
Intermediate understanding of application integration methodologies; RPA, API, HL7
Added 5 mins ago
Senior Paid Media Manager
SmartBear
Somerville, MA
…AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for…
Added 5 mins ago
Senior Manager, Growth Marketing
SmartBear
Somerville, MA
…AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for…
Added 6 mins ago
ESM Developer
HEXAWARE
United States
ServiceNow Sr Developer (5-7 Years) Must Have Experience: • Experienced in implementation of ITSM solution using industry best practices. • Experienced in development of Service Catalogs. •…
Added 6 mins ago
Privileged Access Management (PAM) Identity Lead
Peraton
Remote, United States
Oversee the secure management of service accounts, application identities, API credentials, secrets, and other non-human identities.
Added 7 mins ago
Senior Vice President, POM Product Management - Government Solutions
BNY
New York, NY · NY
…Runs design reviews and sign-offs, manages interface, file and API specifications and change requests, and escalates early, with facts, when dependencies put commitments at…
Added 8 mins ago
Software Engineer II -AI-Native - Branch Technology
JPMC page
Plano, TX
Familiarity with MCP (Model Context Protocol) tool integration or tools-first API design patterns.
Added 8 mins ago
Salesforce DevOps Engineer
Steampunk
McLean, VA
Use Salesforce CLI, Salesforce DX, Metadata API, and related tools to support source-driven development.
Added 12 mins ago
S
Senior Technical Success Management Partner
Sportradar
Las Vegas
- $115,000 to $120,000 USD / year
Perform technical diagnostics using monitoring tools, logs, dashboards, API requests, and other available diagnostic systems.
Added 15 mins ago
Full Stack Software Engineer – Generative AI
Strategic Staffing Solutions
Detroit, MI
Added 16 mins ago
Partnerships Manager
Veriff
United States
Familiarity with API-first products and technology integrations.
Added 18 mins ago
SO
Technical Architect (IT Manager II) - 61070020
State of South Carolina
West Columbia, SC
- $94,146 to $178,908 USD / year
Design integration architecture across agency applications, Salesforce, data platforms, and external partners, including API strategy, versioning, and event-driven patterns.
Added 19 mins ago
RT
DHS App Technical Specialist Senior
RIZEUP TECHNOLOGY TRAINING LLC
Washington, DC
- $70 to $80 USD / hour
Added 21 mins ago
DevOps Engineer - Delivery Management Engineer II
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
Experience with application programming interface (API) integrations
Added 21 mins ago
K
Manager, Sales Development - Chicago, IL
Kong
Springfield, IL
- $105,000 to $151,000 USD / year
Added 24 mins ago
Engineering Manager – Backend
Jitterbit
Remote, United States
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify…
Added 24 mins ago
Engineering Manager – Backend - Remote
Jitterbit
Remote, United States
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify…
Added 24 mins ago
Engineering Manager – Backend
Jitterbit
Remote, United States
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify…
Added 24 mins ago
Engineering Manager – Backend
Jitterbit
Remote, United States
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify…
Added 24 mins ago
Engineering Manager – Backend
Jitterbit
Remote, United States
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify…
Added 24 mins ago
C
Senior Full Stack Engineer
Capgemini
Columbia, SC, SC
- $80,420 to $106,050 USD / year
Experience building and consuming APIs with a deep understanding of RESTful services API design authentication authorization and integration patterns
Added 27 mins ago
Collections & Recovery Business Systems Analyst
Citizens
Glen Allen, VA
Added 27 mins ago
Senior Java Developer (Federal Program)
RGP
Glen Allen, VA
We are seeking a Senior Java Developer to support the design, development, enhancement, and maintenance of mission-critical federal applications. The ideal candidate will bring extensive…
Added 27 mins ago
Automation Engineer Junior
SAIC
Ashburn, VA
…across multiple environments: frontend/backend applications and API Service testing using tools such as Soap UI and Postman with basic JSON and XML…

Citizens

Collections & Recovery Business Systems Analyst

Glen Allen, VA, United States

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Job details

Experience: 3–5 years of related experience in consulting or services delivery, ideally in the collections & recovery industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

Position Summary

Citizens Debt Management team is a highly regarded, high-performing team known for delivering results, driving innovation, and partnering across the organization to solve complex business challenges. Join us as a Business Systems Analyst, where you'll help solve complex business challenges and deliver impactful solutions while partnering with business and technology teams to drive operational excellence, process improvement, and strategic change.

This role will play a key role in shaping the future of Collections & Recovery through innovative solutions, strategic thinking, and continuous improvement. The ideal candidate is a self-starter who thrives in a fast-paced environment, navigates ambiguity with confidence, and independently drives initiatives from concept to completion. Success in this role requires a sound thinker who can analyze processes, challenge the status quo, connect business needs with technical solutions, and influence change. You'll leverage strong analytical, technical and problem-solving skills to deliver solutions that streamline operations, enhance the user experience, and foster a culture of collaboration and continuous improvement.

Responsibilities

Review and analyze business line requirements/problems.
Participate/lead teams in the design, development and delivery of technology/service-based projects or components of larger, complex projects.
Propose and deliver cost effective solutions to meet these requirements.
Perform independent research to assist in the identification of user issues and develop user specific solutions.
Recommend improvements and alternative solutions.
Maintain and improve existing procedures/job aids and other resources to enhance ability to deploy complex solutions.
Mentor and helps other members of the team, empowering and inspiring them to succeed.
Analyze existing systems and highlight areas of improvement.
Apply best practice approaches to all aspects of solution implementation.
Create business and decision flowcharts and user interface prototypes.
Create precise documentation of prioritized designs that can be signed off by the business line and directly converted to test plans.
Perform gap analysis and recommend solutions.
Seeks ways to execute more effectively, streamline processes, reduce costs, work smarter.
Understand, translate, and communicate both business and technical objectives from multiple perspectives.
Validate the functionality of the end product according to the requirement specifications.
Work directly with business lines to obtain clear and unambiguous requirements.
Driver of continuous improvement

Skills

Ability to work with diverse stakeholders like business, product, engineering, operations, and QA teams.
Anticipates problems and keeps schedule on track.
Excellent interpersonal and communication skills, with the ability to confidently facilitate complex discussions, influence stakeholders, and translate technical concepts into language that is easily understood by diverse audiences.
Experience implementing financial based software.
Experience with pre-delivery inspection and testing methodologies.
Experience working with MS SQL SERVER databases and SQL.
High-level of initiative with ability to work independently and as part of a team.
Knowledge of collection recovery system industry best practices.
Passion to analyze and solve complex problems.
Knowledge of Collections policies and practice

Qualifications

General knowledge of operating systems, databases, or application servers.
Extensive skills in business process management (BPM).
3–5 years of related experience in consulting or services delivery, ideally in the collections & recovery industry.
Track record putting together reliable, complex, secure, high performance and scalable solutions for production environments.
Successfully engaged on projects from inception through completion.
Experience with Agile Development methodologies and tools is a plus.
Proficiency with MS Office.
Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
Works willingly and effectively with others in and across the organization to accomplish team goals.
Knowledge of consulting methodologies, tools, and techniques.
Expertise in query tuning, optimization, and refactoring for performance in a high availability environment.
Excellent presentation, communication and influencing skills.

Technologies that will help you succeed in this role:

Debt Manager (FICO/C&R collections and recovery platforms)
DebtNext (dPlat)
RESTful API (Postman)
Reports (SSRS)
SQL/Postgres SQL Databases and ETL Pipelines
Cloud Technology (AWS, Azure)
HTML/CCS
Angular
Access and VBA
Good understanding of networking concepts, security, and troubleshooting

Hours and Work Schedule

Hours per week: 40

Work Schedule: Mon-Fri 8:00AM-5:00PM EST - 4 days in office, 1 day remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/09/2026

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