EHR ANALYST

Summary/Objective:

The Network EHR Analyst supports all endusers of the agency’s Electronic Health Record (EHR) platforms and associated modules across programs. The Analyst ensures that EHR systems operate efficiently, securely, and in alignment with clinical, operational, and regulatory requirements.

This position requires strong analytical skills, excellent communication, and the ability to manage multiple priorities in a fastpaced, serviceoriented environment. The Analyst plays a critical role in maintaining data integrity, optimizing workflows, supporting endusers, and identifying risks related to data quality and system performance.

Essential Functions (Job Duties):

System Support & Maintenance

• Provide daytoday support for multiple EHR platforms used across programs.
• Troubleshoot system issues, research root causes, and coordinate resolutions with vendors and internal teams.
• Maintain data integrity, security, and compliance across all assigned applications.
• Monitor, triage, and complete EHR support tickets while ensuring timely communication with endusers.

Workflow Optimization & System Enhancements

• Conduct indepth analysis of clinical, operational, and billing workflows to identify opportunities for improvement.
• Configure system content, forms, templates, and workflows to support program needs.
• Participate in or lead implementation projects, upgrades, and new module rollouts.
• Coordinate user acceptance testing (UAT), software validation, and documentation of system changes.

EndUser Support, Training & Documentation

• Serve as a subject matter expert (SME) for EHR functionality, workflows, and best practices.
• Develop and maintain user guides, training materials, and standard operating procedures (SOPs).
• Provide training, coaching, and support to new and existing staff, including superusers and program leadership.
• Facilitate crossdepartmental workgroups to ensure consistent and effective use of the EHR.

Data Quality, Reporting & Collaboration

• Partner with the Data Team to ensure alignment between EHR data structures and reporting needs.
• Support data quality initiatives, including audits, validation checks, and error resolution.
• Collaborate with Data Analysts on data extraction, reporting, and dashboard development (SQL/Power BI skills are a plus).
• Assist in establishing new data collection methods and analysis techniques to support program and compliance requirements.

Vendor and Interdepartmental Coordination

• Act as a liaison between program staff, EHR vendors and the Data Team.
• Communicate system issues, enhancement requests, and project updates to stakeholders.
• Participate in vendor meetings, system reviews, and roadmap planning.
• Ensure EHR functionality supports workflows across services.

Risk Management & Compliance

• Identify and communicate risks related to data integrity, privacy, workflow gaps, or system performance.
• Support compliance with HIPAA, 42 CFR Part 2, state regulations, and agency policies.
• Assist with audit preparation, documentation, and corrective action plans as needed

Supervisory Responsibilities:

N/A

Qualifications

Competencies:

Technical & Analytical Competencies

• Experience supporting an EHR system in healthcare, behavioral health, or human services.
• Strong analytical and problemsolving skills with the ability to assess workflows and identify improvements.
• Ability to translate user needs into clear technical requirements.
• Proficiency with Microsoft Office and comfort learning new technologies and systems.
• Strong attention to detail and commitment to data accuracy and data integrity.

Operational & Project Competencies

• Ability to manage multiple projects, priorities, and deadlines independently.
• Proactive approach to identifying issues, proposing solutions, and driving system improvements.
• Comfort working in a hybrid clinical/technical role that bridges programs, operations, and technology.

Interpersonal & Collaboration Competencies

• Strong communication skills with the ability to explain technical concepts to nontechnical users.
• Collaborative mindset with the ability to work effectively across departments, including clinical teams and data teams.
• Ability to build trust with endusers and support staff with varying levels of technical comfort.

Ethics & Compliance Competencies

• Ability to maintain confidentiality and uphold all privacy and security requirements, including HIPAA and other applicable regulations.

Required Education and Experience:

• Bachelor’s Degree in related discipline is preferred.
• Related experience can be substituted for educational preferences.
• Netsmart experience preferred.
• Operational experience in mental health, substance abuse, and/or development disabilities is preferred.

Additional Requirements:

• N/A

Position Type/Expected Hours of Work

This is a full-time position, 40 hours per week.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

Citizen Advocates is an Equal Employments Opportunity/Affirmative Action Employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.