Security Officer

Location: Glenwood Springs, CO 81601

Employment Type: Part-Time

Pay: $19.00 per hour

Schedule: Friday – Sunday | 9:00 AM – 5:30 PM

Unarmed Security Officer – Retail Site

Citadel Security USA is hiring a dependable Unarmed Security Officer to provide weekend security coverage at a retail location in Glenwood Springs. The officer will help maintain an orderly and secure environment by monitoring assigned areas, conducting routine patrols, identifying potential concerns, and communicating effectively with management and other authorized personnel.

This position is well suited for someone who is observant, approachable, and comfortable working around the public. The successful candidate should be able to recognize developing issues, respond professionally, and follow established procedures without requiring constant supervision.

What You Will Be Responsible For

Patrol & Preventive Security

• Maintain a professional security presence throughout assigned areas.
• Perform routine checks of interior spaces, entrances, exits, walkways, and exterior areas.
• Observe activity and identify unusual behavior, safety concerns, or conditions requiring attention.
• Help discourage unauthorized or inappropriate activity through an attentive and visible presence.
• Follow applicable post orders, company policies, and location-specific instructions.

Incident Handling

• Respond appropriately to disturbances, suspicious activity, safety concerns, and other incidents.
• Use respectful, professional communication when addressing individuals.
• Apply verbal de-escalation techniques when appropriate to help reduce tension.
• Recognize situations that require supervisory, emergency, or law-enforcement assistance.
• Remain composed and professional during difficult or unexpected interactions.

Activity Logs & Reports

• Maintain accurate daily activity records as required.
• Complete incident reports for significant events or security concerns.
• Provide timely updates to supervisors and designated management personnel.
• Use approved reporting procedures and systems.

Customer & Public Interaction

• Interact courteously with customers, employees, visitors, and other members of the public.
• Provide basic assistance or directions when appropriate.
• Maintain a welcoming yet professional security presence.
• Refer matters requiring management attention to the appropriate personnel.

Required Qualifications

• Ability to interact respectfully with people from different backgrounds and circumstances.
• Dependable attendance and punctuality.
• Ability to work independently while following written and verbal instructions.
• Professional appearance, attitude, and conduct.
• Ability to remain calm and use sound judgment when unexpected situations arise.
• Ability to successfully complete required background screening.

Preferred Qualifications

• Previous professional security experience.
• Customer service or other public-facing experience.
• Experience performing routine patrols or security checks.
• Familiarity with daily activity reports and incident documentation.
• Previous experience handling difficult or unexpected interactions.
• Strong problem-solving and conflict-management skills.

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.