Functional Area Supervisor

Responsibilities

The Functional Area Supervisor (FAS)/Records Supervisor is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office. As an FAS,

your responsibilities would include:

• Assigning, monitoring, and reviewing work of department staff
• Reporting daily production statistics to Site Manager
• Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet goals established by USCIS
• Ensuring team completes all work assignments accurately, including daily time sheets
• Monitoring attendance and absences
• Facilitating the processing of priority assignments from USCIS
• Identifying and addressing issues in work performance
• Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff
• Collaborating with Site Manager to ensure best practices are in place and updating them as needed
• Training new employees, creating training plans
• Creating/updating written standard operating procedures
• Participating in meetings with government personnel
• Serving as Point of Contact for site operations in Site Manager’s absence
• Other duties as assigned.

Qualifications and Physical Requirements

• High school diploma or equivalent
• 3 years of related experience
• Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services
• Ability to read and understand proficiently in English
• Ability to lift and carry up to 45 lbs. or more in a physical environment
• Ability to perform tasks while bending, stooping, climbing, and reaching