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Added 38 mins ago
Staff Software Engineer, Applied AI
SuperDial
Burlingame, CA
SuperDial is seeking a Staff Software Engineer, Applied AI to build and scale the backend systems that power LLM applications in healthcare. This role is ideal for an engineer who thrives…
Added 43 mins ago
ES
Office 365 Engineer
Element Solutions Inc
Apex, NC
- $50,000 to $65,000 USD / year
Reporting to the Global Director Engineer this role is responsible for delivering, managing and enhancing the company’s cloud messaging capabilities via the Microsoft Office 365 platform.…
Added 43 mins ago
ServiceNow ITSM Engineer - Federal Health IT
Rackner
Remote, United States
We're seeking a ServiceNow ITSM Engineer to configure, administer, and maintain the ServiceNow capabilities supporting enterprise IT service management. In this hands-on role, you'll help…
Added 59 mins ago
Sales Engineer - Firefly Fiber Broadband
Central Virginia Electric Cooperative
Palmyra, VA
Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions,…
Added 59 mins ago
General Engineer
Defense Logistics Agency
Fort Belvoir, VA
…functional expert in using a variety of DoD facilities management systems, such as the DLA Enterprise Business System Real Property Solution, the U.S. Army Corps of Engineers (USACE)…
Added 59 mins ago
SME Network Engineer
CACI International
Ashburn, VA
CACI is seeking a SME Network Engineer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 59 mins ago
Data Systems Analyst & Infrastructure Modernization Specialist
CACI International
Alexandria, VA
CACI is seeking a highly capable Data Systems Analyst/Infrastructure Modernization Specialist to support the Department of Defense (DoD) Chief Information Officer (CIO). This position…
Added 59 mins ago
Director, Federal Sales: Air Force and Space Force (Government)
AT&T
Chantilly, VA
…execute a portfolio strategy that connects air, space, base, enterprise IT, cyber, data, and modernization priorities with secure, resilient communications and technology…
Added 59 mins ago
Director, Federal Sales: Navy and Marine Corps (Government)
AT&T
Chantilly, VA
…portfolio strategy that connects fleet, force, installation, enterprise IT, cyber, logistics, and modernization priorities with secure, resilient communications and technology…
Added 1 hour ago
Nuclear Mechanical Engineer 2 - 31050
HII
Newport News, VA
…operational readiness of the Fleet. As an Nuclear Mechanical Engineer 2, you will contribute to complex overhaul and modernization initiatives by developing engineering solutions, preparing…
Added 1 hour ago
Nuclear Engineer 3 - 31033
HII
Newport News, VA
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies…
Added 1 hour ago
Engineer Nuclear 1 - 30456
HII
Newport News, VA
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies…
Added 1 hour ago
Nuclear Engineer 2 - 31046
HII
Newport News, VA
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies…
Added 1 hour ago
Nuclear Engineer 4 - 31049
HII
Newport News, VA
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies…
Added 1 hour ago
Agile Coach and Release Train Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
Are you looking for an opportunity to combine your technical systems engineering skills with big picture execution and leadership to make a mission impact and support the warfighter? You…
Added 1 hour ago
Systems Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Herndon, VA
As a leader in systems engineering, we are looking for you to solve complex problems and shape national security space systems by leading agile systems engineering and integration efforts.…
Added 1 hour ago
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
…Design, build, and maintain cloud infrastructure for IC OIG systems, including case management software and mission-critical applications hosted in cloud environments. Design and implement…
Added 1 hour ago
DevOps Engineer
ClearlyAgile
Remote, United States
We are hiring an experienced DevOps Engineer to help us support existing and new customers. If you're dedicated, ambitious and have a passion for working with the latest leading edge Cloud…
Added 2 hours ago
Engineer, Enterprise AI
NAVITUS HEALTH SOLUTIONS LLC
MIDDLETON, WI
Added 2 hours ago
Data Engineer
TRILLIANT FOOD & NUTRITION
LITTLE CHUTE, WI
…Values: Position Overview: We are seeking an experienced Data Engineer to design, build, and maintain robust data pipelines and cloud-based solutions that power analytics and reporting…
Added 2 hours ago
Software Engineer II- ECM Specialization
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 2 hours ago
Senior Software Engineer
J F AHERN
FOND DU LAC, WI
Added 2 hours ago
Senior Cloud Data Engineer
AMERICAN FOODS GROUP LLC
GREEN BAY, WI
Added 2 hours ago
Devops Engineer Senior
BLUE SHIELD OF CALIFORNIA
MILWAUKEE, WI
…Digital Applications\' technical products are built. The DevOps Engineer, Senior will report to the Senior Manager, Digital Platform as your direct manager. In this role you will design,…
Added 2 hours ago
Consulting Architect - Search
Elastic
United States
Professional Expertise: 5+ years as a consultant, architect, or engineer with deep expertise in Search, and a strong capability in security and Observability domains.

Closed listing

Cisco

Technical Systems Engineer (Hybrid)

San Jose, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 11/08/2026 This is a hybrid role that requires you to be in the office three days per week at either Cisco’s San Jose, CA or RTP, NC location, depending on your location.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), You will be at the forefront of sustaining, monitoring, and troubleshooting critical enterprise AI capabilities - including generative AI assistants, conversational agents, and foundational LLM platform infrastructure.

You will be a bridge between the core AI , platform engineering teams, and end-users by diagnosing complex operational issues across Retrieval-Augmented Generation (RAG) pipelines, vector search indexing, model inference endpoints, prompt orchestration layers, and custom Python integrations.

You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Serve as the primary technical escalation point for production issues impacting AI Assistants, conversational interfaces, and foundational AI capabilities.
Triage, debug, and resolve incidents related to model latency, context overflow, prompt drift, and upstream API failures.
Monitor agent workflows, multi-tool function calling, and orchestration layers to maintain high availability and adherence to strict operational SLAs.
Debug and maintain Python-based AI frameworks, microservices, MCPs, and REST API endpoints.
Develop custom automation scripts, health-check utilities, and synthetic monitoring tests in Python to proactively identify failure modes.
Monitor AI telemetry, token consumption, error rates, and latency metrics using observability platforms (e.g., Langfuse, LangSmith, Datadog, Splunk).
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Document processes, resolutions, and recurring issues for knowledge management and training purposes.

Minimum Qualifications

Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.
3+ years in Technical Support, SRE, Software Engineering, with at least 1–2 years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent English communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $130,600.00 to $166,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

About employer

More about this job

Skills

Troubleshooting
Python
Cloud technologies
Microservices
Datadog
Splunk
Customer service
Oracle Java
SQL
Oracle PL/SQL
Oracle
MongoDB
Snowflake
Communication skills
Create solutions to problems
Work as a team
Sales

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