Jobs in the United States

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Added 1 min ago
Associate Banker II - East Brunswick
TD Bank, N.A.
East Brunswick, NJ
…serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate…
Added 2 mins ago
RF
Customer Experience Coordinator
Revolution Foods
Commerce, CA
- $22 to $28 USD / hour
Participate in CX planning meetings, Account Manager debriefs, and weekly service alignment conversations, bringing your perspective and ideas to the table.
Added 5 mins ago
Branch Manager, Ridley, Pa
Santander Bank N.A.
United States
As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The…
Added 5 mins ago
Branch Operations Manager, Conshohocken, PA
Santander Bank N.A.
United States
As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth. You oversee risk…
Added 6 mins ago
JL
Human Resources Manager
Jack Link's Protein Snacks
Underwood, IA
- $85,000 to $100,000 USD / year
Link Snacks is looking for a seasoned Human Resources Manager to serve as a strategic and hands-on HR business partner to manufacturing leadership, providing guidance and support to…
Added 8 mins ago
Senior Manager, MSAT
PCI San Diego, Inc.
San Diego, CA
The Senior Manager, Technical Documentation provides strategic, technical, and operational leadership for the Manufacturing Science & Technology (MSAT) documentation function, ensuring the…
Added 8 mins ago
BE
Manager Fraud Operations
Boeing Employees' Credit Union
Remote, United States
- $89,000 to $164,700 USD / year
As the Manager, Fraud Operations, you will play a critical role in protecting our members, employees, and organization from fraud-related threats. You will lead a team responsible for fraud…
Added 8 mins ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 8 mins ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 8 mins ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 8 mins ago
GV
Senior Manager - Engineering Capability & Transformation Leader (m/f)
GE Vernova
Charleroi, PA
- $162,900 to $244,000 CAD / year
The Senior Manager - - Engineering Capability & Transformation Leader is the engineer behind the Talent & Skills workstream, one of five workstreams of Engineer 2030. This role is part of…
Added 8 mins ago
Manager, Americas Payroll
Westinghouse Electric Company
Cranberry Twp, PA
Added 8 mins ago
Project Manager (Adams County, PA)
Grunley Construction Company
Fairfield, PA
…making a lasting impact on the communities we serve. The Project Manager (PM) is responsible for the complete and satisfactory execution of the entire construction project. The PM serves as…
Added 8 mins ago
Senior Manager, Warehouse System Solutions
Mondelez International
PA
The Warehouse System Solutions Sr. Manager leads a team of six regionally assigned system specialists responsible for the end-to-end support, optimization, and strategic evolution of SAP…
Added 8 mins ago
Project Manager (Adams County, PA)
Grunley Construction Company
Fairfield, PA
…making a lasting impact on the communities we serve. The Project Manager (PM) is responsible for the complete and satisfactory execution of the entire construction project. The PM serves as…
Added 9 mins ago
Regional Maintenance Manager
Amazon.com Services LLC
Kearny, NJ · Jessup, PA
As a Regional Maintenance Manager, you will transform workplace environments across multiple sites by leading maintenance operations throughout your region and developing the next…
Added 9 mins ago
IG
REMOTE-Sr. Project Manager
Insight Global
Blue Bell, PA
- $70 to $85 USD / hour
We are seeking a Senior Implementation Manager to support a large-scale Single Sign-On (SSO) migration initiative. This individual will help lead the migration of 200+ SSO integrations from…
Added 9 mins ago
Account Manager (Remote)
Envista Holdings Corporation
Quakertown, PA
The Account Manager owns and grows an established book of business by building strong customer relationships, supporting service contract enrollment and renewal, and identifying additional…
Added 9 mins ago
Engineering Director
College Board
Remote, United States
Consistently model College Board’s Operating Principles and Manager Expectations in daily leadership practices.
Added 9 mins ago
Technical Manager - Premium Support (Product Analysis and Customer Support)
Temenos USA, Inc.
Malvern, PA
Added 9 mins ago
Customer Service Claims Manager
Schindler Elevator Corporation
Hanover, PA
…started back in 1874. Join us as a Customer Service Claims Manager Your main responsibilities The Customer Service Claims Manager is responsible for ensuring the accurate, timely and…
Added 9 mins ago
RS
Warehouse Group Logistics Manager
Ryder System
Chambersburg, PA
- $105,000 to $120,000 USD / year
We are immediately hiring a Warehouse Group Logistics Manager to be a leader in a large DC operation in Chambersburg, PA for our Supply Chain Solutions division. Apply here today to speak…
Added 9 mins ago
SL
Inpatient Social Worker (MSW) or Registered Nurse (RN) Care Manager, Full Time, Bethlehem Campus
St. Luke's University Health Network
Bethlehem, PA
- Full-time
The Social Worker or Registered Nurse Care Manager is responsible for coordinating the complex discharge planning needs of patients, as well as to provide supportive counseling,…
Added 9 mins ago
Accounts Payable Assistant (Controller's Department)
COUNTY OF BERKS
READING, PA
…secure payment routing after independent verification by the AP Manager of information from the vendor. 3. Vendor Optimization 1. Payment Issue Resolution: Actively research, troubleshoot,…
Added 10 mins ago
SL
Inpatient Social Worker (MSW) or Registered Nurse (RN) Care Manager, Full Time, Sacred Heart Campus
St. Luke's University Health Network
Allentown, PA
- Full-time
The Social Worker or Registered Nurse Care Manager is responsible for coordinating the complex discharge planning needs of patients, as well as to provide supportive counseling,…

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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