Jobs in the United States

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Added 5 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Greenville, SC
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 19 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Lafayette, CO · Denver, CO · Longmont, CO
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 1 hour ago
O
Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
Partner Field Marketing Manager, Alliance & SuiteAccountants About the Opportunity
Added 1 hour ago
Technical Lead
City of New York
Brooklyn, NY
OTI is seeking a highly skilled Technical Lead to deliver mission-critical City applications to our constituents and City agencies while leveraging modern engineering practices, automation,…
Added 2 hours ago
VH
Registered Nurse Chief Health Information Officer
Veterans Health Administration
Manchester, NH
- $141,994 to $188,843 USD / year
Supports and optimizes key clinical applications such as BCMA, CPRS, EDIS, BMS, ARK, BioPoint, PI, Imed Consent, TeleSitter, Vocera, Alaris Pump, and other HIT tools.
Added 3 hours ago
Technical Support Manager (Hybrid)
Cisco
Research Triangle Park, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 3 hours ago
Advisor IT Service Owner
Enbridge Employee Services Inc
Remote, United States
…Owner, you will play a critical role in supporting and enhancing Oracle Customer Care and Billing (CC&B) applications and related system interfaces that enable key business operations. This…
Added 5 hours ago
Human Resources Technology Consultant
Regions Bank
Birmingham, AL · Charlotte, NC · Atlanta, GA
Utilize Workday Extend to build custom applications and enhance Workday functionality
Added 5 hours ago
UO
HR Generalist
University of Montana (UM), Helena College, and UM Western
Missoula, MT
- $22 USD / hour
Human Resource Services (HRS) invites applications for an HR Generalist to support a broad range of human resource functions, with a primary focus on employee compensation and benefits.…
Added 5 hours ago
General Manager - Boise
Tuff Shed
Nampa, ID
Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software including Oracle, JDE, Onyx,…
Added 6 hours ago
CH
Data Analyst
Cayuse Holdings
Phoenix, AZ
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 6 hours ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Phoenix, AZ
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 7 hours ago
O
Senior Manager, Systems Software Engineering
Oracle
United States
- $146,300 to $306,400 USD / year
We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns…
Added 7 hours ago
Advisor, IT Network Operations
Enbridge Employee Services Inc
Remote, United States
Working knowledge of cloud and platform technologies, including Microsoft Azure, Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), Kubernetes, Equinix Edge, and Docker.
Added 8 hours ago
Manager, Software Engineering
Plansource
UNAVAILABLE
The Manager, Software Engineering is responsible for leading and developing a team of software engineers while ensuring the delivery of high quality, scalable, and maintainable SaaS…
Added 8 hours ago
Assoc. Manager, Application Management, Data Management, Global EPM Cloud Systems COE
Henry Schein, Inc.
Remote, United States
Strong knowledge of Oracle EPM Cloud applications (FCCS, Planning, EDM, Narrative Reporting), including metadata management, data governance processes, SmartView reporting, and…
Added 8 hours ago
CH
Data Analyst
Cayuse Holdings
Concord, NH
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 8 hours ago
CH
Data Analyst
Cayuse Holdings
Providence, RI
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 9 hours ago
Software Engineering Manager for Cloud, DevOps & AI
Daimler Truck North America LLC
Portland, OR
As a Software Engineering Manager for Cloud, DevOps & AI, you will own the vision, strategy, planning, development, implementation, and management of a comprehensive IT portfolio that spans…
Added 9 hours ago
CH
Data Analyst
Cayuse Holdings
Bismarck, ND
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 9 hours ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Tallahassee, FL
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 10 hours ago
O
Principal Technical Program Manager
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
As a Principal Technical Program Manager, you will drive execution and delivery for high-impact programs across the agentic engineering platform. You will bring technical depth to…
Added 10 hours ago
CO
Senior Accounting Technician
City of Santa Clara
Santa Clara, CA
- $47.47 to $60.43 USD / hour
…ability related to a technical knowledge of accounting, computer applications, on-line financial systems, and applicable laws and regulations. While a Senior Accounting Technician can…
Added 10 hours ago
OM
Budget and Financial Analyst
Oregon Metro
Portland, OR
- $98,743.96 to $132,325.45 USD / year
Provide technical accounting support, including day-to-day management of program responsibilities, overseeing the month end and year-end financial close process in partnership with…
Added 11 hours ago
Human Resources Technology Consultant
Regions Bank
Charlotte, NC
Utilize Workday Extend to build custom applications and enhance Workday functionality

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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