Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Rehab Services Manager
Signature HealthCARE, LLC
Calhoun, KY
As Rehab Service Manager, you will be responsible for the leadership and growth of the rehab department. This position will have a blend of management & patient care. Duties include hiring,…
Added 6 mins ago
G
Treasury Management Manager
GPAC
Bismarck, ND
- $100,000 to $150,000 USD / year
The right Treasury Management Manager will lead a team in generating new business from prospects and serve as a trusted partner for current business customers. By offering tailored Treasury…
Added 6 mins ago
IR
Utility Construction Technician III
Irvine Ranch Water District
Irvine, CA
- $47.41 to $64.89 USD / hour
…leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established…
Added 7 mins ago
LU
Benefits Manager
Linfield University
McMinnville, OR
- $65,000 to $80,000 USD / year
Linfield University is seeking an experienced and knowledgeable Benefits Manager to serve as the university’s subject matter expert and primary owner of employee benefit programs. This is…
Added 7 mins ago
G
Telephonic Case Manager
Genex
Aurora, CO
- $74,000 to $86,000 USD / year
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee…
Added 13 mins ago
Leader, Sales - Splunk PBST Fed Civilian - Law Enforcement
Cisco
Mclean, VA
1 or more years of sales leadership experience as a team lead/manager within a software sales teams with demonstrated ability to grow and scale upward with the company
Added 13 mins ago
Technical Support Manager (Hybrid)
Cisco
Research Triangle Park, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 13 mins ago
Communications Manager
Cisco
Research Triangle Park, NC
As a Communications Manager, you will help accelerate AI adoption across Cisco’s global workforce. You will develop and execute scalable programs, learning experiences, and activation…
Added 17 mins ago
AK
Assistant Program Manager (Adult Residential)
ALBERTINA KERR CENTERS
Salem, OR
- $21 USD / hour
As an Assistant Program Manager, you'll work in an adult residential group home in Salem, OR providing support for people with intellectual and developmental disabilities. Help them achieve…
Added 19 mins ago
Advisor IT Service Owner
Enbridge Employee Services Inc
Remote, United States
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
Added 21 mins ago
Proposal Analyst
Navitus Health Services
Jefferson City, MO
…and quality standards. The Proposal Analyst reports to the Manager or Sr. Manager, Proposals and interfaces with various individuals throughout the organization. This position requires…
Added 24 mins ago
G
Safety Manager
GPAC
Watertown, WI
- $70,000 to $85,000 USD / year
An established waste and recycling organization is seeking a Safety Manager to lead workplace and transportation safety programs. This role supports safe operations, regulatory compliance,…
Added 24 mins ago
G
Safety Manager
GPAC
Madison, WI
- $70,000 to $85,000 USD / year
An established waste and recycling organization is seeking a Safety Manager to lead workplace and transportation safety programs. This role supports safe operations, regulatory compliance,…
Added 24 mins ago
G
Safety Manager
GPAC
Milwaukee, WI
- $70,000 to $85,000 USD / year
An established waste and recycling organization is seeking a Safety Manager to lead workplace and transportation safety programs. This role supports safe operations, regulatory compliance,…
Added 24 mins ago
G
Safety Manager
GPAC
Whitewater, WI
- $70,000 to $85,000 USD / year
An established waste and recycling organization is seeking a Safety Manager to lead workplace and transportation safety programs. This role supports safe operations, regulatory compliance,…
Added 24 mins ago
G
Safety Manager
GPAC
Fond du Lac, WI
- $70,000 to $85,000 USD / year
An established waste and recycling organization is seeking a Safety Manager to lead workplace and transportation safety programs. This role supports safe operations, regulatory compliance,…
Added 27 mins ago
Program Manager III, Operational Technology Security, Data Centers
Google
Atlanta, GA · Reston, VA · Seattle, WA · Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Harper Woods, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Fraser, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Benton Harbor, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Coldwater, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Owosso, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 33 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Southfield, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 38 mins ago
BT
Deputy Town Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $69.89 to $83.52 USD / hour
Since 1952, the Town of Blacksburg has been organized under the Council-Manager form of government. Council members are elected for four-year terms on a staggered basis, with elections held…
Added 43 mins ago
Trade Compliance Analyst II
Astreya Partners, LLC
Remote, United States
Assist the compliance manager in developing and maintaining transportation programs across regions, and provide location-code management within the client's commercial-invoice tool.

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

Report this job