Jobs in the United States

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Added 4 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Jefferson City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 4 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Saint Louis, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 4 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Kansas City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 5 mins ago
SS
Program Analyst
Social Security Administration
Woodlawn, MD
- $121,785 to $158,322 USD / year
Independently conducts complex studies, analyses and process improvement initiatives related to the assigned program area. Provides recommendations to management on program effectiveness,…
Added 5 mins ago
US
SAFETY & OCCUPATIONAL HEALTH SPECIALIST
United States Fleet Forces Command
Kittery, ME
- $101,375 to $131,790 USD / year
You will serve as a SAFETY & OCCUPATIONAL HEALTH SPECIALIST in the PRODUCTION PROCESS IMPROVEMENT DIVISION of PORTSMOUTH NAVAL SHIPYARD.
Added 5 mins ago
VH
Registered Nurse- Informaticist
Veterans Health Administration
Jefferson Barracks, MO
- $75,487 to $153,842 USD / year
…collaborates with interdisciplinary team members, including other program and service leaders at the facility/ practice setting and…
Added 5 mins ago
VH
Lead Medical Instrument Tech (Diagnostic Ultrasound Technician)
Veterans Health Administration
Augusta, GA
- $80,050 to $104,071 USD / year
Added 5 mins ago
Lead Clinical (Advanced Practice) Pharmacist (O-6 Billet)
Immigration and Customs Enforcement
Pearsall, TX
Serves as ("super' journeyman) pharmacy specialist in recognized pharmacy specialties for the pharmacy program with responsibilities for performing a variety of unusual and complex…
Added 5 mins ago
OO
Supervisory Management Analyst
Office of Personnel Management
Washington, DC · Norfolk, VA · Kansas City, MO · San Antonio, TX · Philadelphia, PA
- $107,226 to $139,684 USD / year
Evaluating human resources program operations and work processes, identifying opportunities for improvement, and preparing reports, briefings, or recommendations to improve procedures or…
Added 5 mins ago
VH
Patient Aligned Care Team Outpatient Registered Nurse
Veterans Health Administration
Oceanside, CA
- $103,980 to $188,494 USD / year
Participates/proposes/leads others, after an appropriate orientation period, in ongoing PACT process improvement workplace activities as appropriate to the individual's position, education,…
Added 10 mins ago
VH
Physician Assistant (Administrative)
Veterans Health Administration
Albuquerque, NM
- $159,691 to $212,381 USD / year
Review clinical processes and help implement performance-improvement initiatives.
Added 10 mins ago
US
MANAGEMENT AND PROGRAM ANALYST
United States Space Force
Buckley AFB, CO
- $99,800 to $154,280 USD / year
The primary purpose of this position is to serve as the Program Manager for Air Force Lean/Six Sigma Continuous Process Improvement (CPI) and Air Force Lessons Learned (AFLL) programs in…
Added 11 mins ago
Territory Executive - Illinois
PagerDuty
Pierre, SD
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Added 11 mins ago
Physician - Primary Care - EDRP Eligible
Veterans Affairs, Veterans Health Administration
Hot Springs, SD
Added 11 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Pierre, SD
…definition; incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with senior/executive leadership, Physicians and…
Added 11 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Pierre, SD
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 15 mins ago
Medicare CAHPS & STAR Quality Clinical Program Manager
Elevance Health
Saint Louis, MO
Title : Medicare CAHPS & STAR Quality Clinical Program Manager
Added 15 mins ago
VH
Lead Pharmacy Technician
Veterans Health Administration
Gainesville, FL
- $63,253 to $82,226 USD / year
Organizes daily work activities for the technician team, ensuring effective task distribution and process continuity.
Added 15 mins ago
PS
Financial Management Analyst
Program Support Center
Charleston, SC · Dallas, TX · Kansas City, MO · Atlanta, GA · Rockville, MD · Washington, DC
- $70,623 to $133,142 USD / year
Coordinate with program officials, customers, contractors, accountants, system users, auditors, and other financial management personnel to resolve assigned financial, data, reporting,…
Added 15 mins ago
GS
Administrative Manager (Direct Hire)
Goddard Space Flight Center
Greenbelt, MD
- $169,279 to $197,200 USD / year
Leading multi-phase capital improvement and infrastructure renewal projects, including scope development, design review, cost estimating, and project closeout;
Added 20 mins ago
OO
Supervisory Program Manager
Office of the Secretary of Defense
Pentagon, Arlington, VA
- $143,913 to $197,200 USD / year
This Supervisory Program Manager position is assigned to the Joint Analysis Directorate. The Directorate is responsible for delivering data, analytics, and artificial intelligence (AI)…
Added 20 mins ago
CA
PROGRAM MANAGER
Customs and Border Protection
Washington, DC
- $143,913 to $187,093 USD / year
As a Program Manager, you will be responsible for leading and managing complex border infrastructure and technology programs to ensure effective planning, execution, and continuous…
Added 20 mins ago
VH
Supervisory Orthotist/Prosthetist
Veterans Health Administration
Honolulu, HI
- $93,445 to $121,482 USD / year
Develop and update functional and position descriptions, performance standards, and work improvement plans.
Added 20 mins ago
VH
Medical Technician
Veterans Health Administration
Corpus Christi, TX
- $45,235 to $59,318 USD / year
Performs testing in one or more of the following areas: Clinical Laboratory Improvement Amendments (CLIA) waived testing, phlebotomy, hematology, immunohematology, clinical chemistry,…
Added 20 mins ago
UA
INTERDISCIPLINARY (Technical Manager)
U.S. Army Corps of Engineers
New York, NY
- $105,481 to $137,128 USD / year
About the Position: Serve as a Technical Manager supporting design, planning, and construction projects. Position is responsible for the technical and administrative management of…

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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