Jobs in the United States

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Added just now
Territory Executive - Illinois
PagerDuty
Pierre, SD
…significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s…
Added just now
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Pierre, SD
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
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C
Program Manager, EBMS
CBRE
Pierre, SD
- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
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Manager Strategic Risk Adjustment Programs
Highmark Health
Pierre, SD
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
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Information Security Engineer
TTEC
Pierre, SD
- $65,000 to $70,000 USD / year
Investigate security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, cloud, etc) as part of the SOC and with the Threat Management team.
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Principal Aftermarket Technical Product Manager
GE Aerospace
Pierre, SD
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
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Senior Proposal Manager
Maximus
Pierre, SD
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
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Systems Administrator – Kiteworks
SitusAMC
Pierre, SD
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
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Cyber Security Manager - Diego Garcia
Amentum
Pierre, SD
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
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Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Pierre, SD
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
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Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
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EG
Business Systems Analyst (BSA)
Eliassen Group
Pierre, SD
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 2 mins ago
VH
Telephone Operator
Veterans Health Administration
Salisbury, NC
- $37,221 to $48,390 USD / year
…have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal…
Added 2 mins ago
CN
REAL PROPERTY MANAGEMENT BRANCH MANAGER
Commander, Navy Installations Command
Seal Beach, CA
- $124,085 to $161,313 USD / year
You will serve as a REAL PROPERTY MANAGEMENT BRANCH MANAGER in the Echelon (ECH) IV command of Public Works Department (PWD) of NAVWPNSTA SEAL BEACH.
Added 2 mins ago
PS
Credentialing and Privileging Coordinator
Program Support Center
Atlanta, GA · Rockville, MD · Dallas, TX · Kansas City, MO · Charleston, SC · Location Negotiable After Selection
- $102,415 to $133,142 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
Added 2 mins ago
US
Program Manager (Deputy Garrison Commander)
United States Army Installation Management Command
Fort Drum, NY
- $147,945 to $192,331 USD / year
About the Position: Serves as Program Manager (Deputy Garrison Commander) at the Installation Management Command (IMCOM) Garrison at Fort Drum, New York.Duties
Added 2 mins ago
OA
Management and Program Analyst
Other Agencies and Independent Organizations
Golden, CO · Washington, DC
- $140,239 to $187,093 USD / year
…Minerals and Energy Innovation, Department of Energy. As a Management and Program Analyst, you will provide strategic and technical leadership for Hydropower and Hydrokinetic Office's (H2O)…
Added 4 mins ago
Assistant Property Manager
Avenue5 Residential, LLC
Bend, OR
Property management may be our business, but people are our passion.
Added 4 mins ago
LR
Research Materials Engineer, AST, Aerospace Materials
Langley Research Center
Egg Harbor Township, NJ
- $117,284 to $152,471 USD / year
…characterization, properties and performance assessment. | Manage technical aspects of contracted research, ensuring compliance with NASA standards and project requirements. | Prepare and…
Added 4 mins ago
BO
SECURITY SPECIALIST
Bureau of Naval Personnel
Annapolis, MD
- $85,447 to $133,142 USD / year
You assist Command Security Manager (CSM) in formulating, coordinating, and executing the security awareness and education program for the command. | You will assist CSM in managing the…
Added 4 mins ago
BP
Supervisory Realty Specialist
Bonneville Power Administration
The Dalles, OR · Portland, OR · Snohomish, WA · Covington, WA
- $106,437 to $155,521 USD / year
A successful candidate in the Supervisory Realty Specialist position will serve as a senior realty specialist and technical authority responsible for property acquisition, management, and…
Added 4 mins ago
AM
ENVIRONMENTAL HEALTH TECHNICIAN
Air Mobility Command
Fort Smith, AR
- $61,722 to $80,243 USD / year
Installation drinking water surveillance program manager.
Added 4 mins ago
VH
Purchasing Agent
Veterans Health Administration
Fredericksburg, VA
- $46,610 to $67,543 USD / year
Performs technical level purchasing support adhering to the FAR, VAAR, VHA, and Prosthetics Directives and Handbooks, VISN policy and station memorandums to acquire patient specific medical…
Added 4 mins ago
GS
Administrative Manager (Direct Hire)
Goddard Space Flight Center
Greenbelt, MD
- $169,279 to $197,200 USD / year
Formulates long-range strategic plans, capital asset plans, and implements policies for real property management, facility modernization, and infrastructure lifecycle maintenance. | Directs…
Added 4 mins ago
OA
Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $85,447 to $133,142 USD / year
…EVP's systems, processes, and data to evaluate for increased program effectiveness. | Reviews, assesses, and evaluates designated sponsor operations to identify unsatisfactory aspects of…

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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