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Multi-Family Pre-Construction Manager
Buffalo Framing & Truss
Pflugerville, TX
…a part of, please apply. We are seeking a Pre-Construction Manager to join our…
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Manager, Support & Observability
Arrow Electronics, Inc.
US-CO-Denver, CO
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Added 1 min ago
Engineer Quality MSD
MS Directional, LLC
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The Quality Engineer will report directly to the Quality Manager.
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Senior Manager, Forward Deployed Engineering
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Marietta, GA
- $90,000 to $125,000 USD / year
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Transportation Engineer
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Austin, TX
- $80,000 to $130,000 USD / year
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Commercial Project Manager
GPAC
Montgomery, AL
- $120,000 to $160,000 USD / year
A well-established commercial construction company based in Birmingham, Alabama is seeking an experienced Project Manager to join its growing team. This is an excellent opportunity for a…
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Water-Wastewater Engineer
GPAC
Austin, TX
- $80,000 to $130,000 USD / year
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Commercial Construction Project Manager
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ARE YOU STUCK IN A Project Manager BOTTLENECK?
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Detroit, MI
- $120,000 to $150,000 USD / year
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Senior Project Manager | Commercial Construction
GPAC
Troy, MI
- $120,000 to $150,000 USD / year
Job Title: Senior Project Manager – Commercial & Multifamily Construction
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Senior Project Manager | Commercial Construction
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Ann Arbor, MI
- $120,000 to $150,000 USD / year
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Added 3 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them…
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IT Manager
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Strongsville, OH
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Commercial Superintendent *Ground-up Projects*
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- $120,000 to $145,000 USD / year
Develop and maintain project schedules and communicate progress to the Project Manager and leadership team.
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Lead Product Manager, VSaas
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United States
Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Technical Success Manager (TSM) to drive adoption and prove the value of our solutions…
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Senior Product Operations Manager
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An Amazing Career Opportunity for a Senior Product Operations Manager!!
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Commercial Superintendent *Ground-up Projects*
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Develop and maintain project schedules and communicate progress to the Project Manager and leadership team.
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Geotechnical Design Segment Manager
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Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its…
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- Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.
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Facilities Maintenance Supervisor
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Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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Jobs in the United States

Multi-Family Pre-Construction Manager

Manager, Support & Observability

Engineer Quality MSD

Senior Manager, Forward Deployed Engineering

Commercial Project Manager

Transportation Engineer

Commercial Project Manager

Water-Wastewater Engineer

Commercial Construction Project Manager

Senior Project Manager | Commercial Construction

Senior Project Manager | Commercial Construction

Senior Project Manager | Commercial Construction

GRC Architect/ Information Security Manager- US

IT Manager

Commercial Superintendent Ground-up Projects

Lead Product Manager, VSaas

Sr Technical Success Manager

Lead Technical Success Manager

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Manager, Firmware Engineering

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Commercial Superintendent Ground-up Projects

Geotechnical Design Segment Manager

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Facilities Maintenance Supervisor