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Added 6 mins ago
O
Senior Manager, Core Infrastructure Engineering
Oracle
Seattle, WA · Santa Clara, CA
- $146,300 to $306,400 USD / year
The IOD SRE organization is hiring a hands-on Senior Manager to lead its US-based growing Site Reliability Engineering team, one of three teams (United States, Europe, India) that run the…
Added 14 mins ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Pearblossom Project Headquarters (PBPH), supervises engineering tasks and office contract administrative duties for all PBPH construction…
Added 24 mins ago
Senior Customer Success Manager
Copeland
Jefferson City, MO
+ Deliver Tailored Services and Support: Understand each property's equipment, operations and occupancy patterns, and deliver engineering analysis and reporting that solves real problems,…
Added 26 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
…engineer receives incidents escalated from Tier 1 and Tier 2 support, owns them through resolution, and engages vendors such as Microsoft support when needed. As a senior technical…
Added 26 mins ago
Director, Contract Manufacturing Operations
Evolv Technologies Inc.
Chicago, IL
Establish relationships with key internal stakeholders (Engineering, Quality, Supply Chain, Finance, Legal) and contract manufacturing partners.
Added 27 mins ago
Engineer 4 -- Facilities Support Eng (Chemical)
Nuclear Fuel Services
Erwin, TN
Under the general supervision of the manager, has technical responsibility for manufacturing, quality control, or subcontractor processes that must yield acceptable product. May supervise…
Added 27 mins ago
AUKUS Strategic Planner
Nuclear Fuel Services
Erwin, TN
Support the Project Manager on multiple projects. Develop and maintain discrete resource loaded scheduled using P6. Provide variance analysis reports using earned value management. Provide…
Added 27 mins ago
AUKUS Strategic Planner
BWX Technologies, Inc.
Erwin, TN
Support the Project Manager on multiple projects. Develop and maintain discrete resource loaded scheduled using P6. Provide variance analysis reports using earned value management. Provide…
Added 27 mins ago
Engineer 4 -- Facilities Support Eng (Chemical)
BWX Technologies, Inc.
Erwin, TN
Under the general supervision of the manager, has technical responsibility for manufacturing, quality control, or subcontractor processes that must yield acceptable product. May supervise…
Added 27 mins ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Gallatin, TN
…the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a geographically dispersed team, delivering SLA/KPI’s related to production…
Added 27 mins ago
Program Manager - Directed Energy (Mgr Programs 2) - 29362
Huntington Ingalls Industries
Knoxville, TN
…capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and…
Added 27 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
…skills and decision-making capabilities to work with the NOC manager and engineering staff to identify needs and develop solutions. You will spend time analyzing system performance and…
Added 28 mins ago
Customer Operations Lead
IAR Systems
Plano, TX
Rooted in Nordic values and trusted by innovators worldwide, we combine deep technical expertise with a culture of curiosity, craftsmanship, and collaboration. With decades of engineering…
Added 30 mins ago
Customer Operations Lead
The Qt Company
Plano, TX
Rooted in Nordic values and trusted by innovators worldwide, we combine deep technical expertise with a culture of curiosity, craftsmanship, and collaboration. With decades of engineering…
Added 31 mins ago
Senior Technical Program Manager (TPM), 5G/6G Wireless
Keysight Technologies, Inc.
San Diego, CA · Santa Rosa, CA · Santa Clara, CA
…programs ramp. The role is part of Keysight's customer-facing technical team for these accounts, within the Wireless organization. The engineering owners in R&D, firmware, planning,…
Added 31 mins ago
Custom Solutions Project Manager
Keysight Technologies, Inc.
Loveland, CO
As a Custom Solutions Project Manager with Keysight’s Aerospace & Defense Custom Solutions (ADCS) group, you will lead the delivery of custom test system solutions for one or more…
Added 33 mins ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
Coordinate with the project manager, inspectors, various staff, external agencies, and vendors. Provide direction and technical support to project manager, inspectors and contractors.
Added 36 mins ago
I
Portfolio Manager - Quantum Software
Infleqtion
Remote, United States
- $165,000 to $185,000 USD / year
The Quantum Software Portfolio Manager is responsible for managing multi-disciplinary scientific and engineering teams, to deliver excellence in R&D outcomes and is a key contributor to…
Added 36 mins ago
I
Portfolio Manager - Quantum Software
Infleqtion
Remote, United States
- $165,000 to $185,000 USD / year
The Quantum Software Portfolio Manager is responsible for managing multi-disciplinary scientific and engineering teams, to deliver excellence in R&D outcomes and is a key contributor to…
Added 36 mins ago
I
Technical Sales Manager, Quantum Products
Infleqtion
Louisville, CO
- $125,000 to $160,000 USD / year
The Sales Manager, Commercial Quantum Products will be responsible for helping identify, qualify, develop, and close sales opportunities for Infleqtion’s commercial quantum hardware…
Added 36 mins ago
I
Subcontract Manager
Infleqtion
Louisville, CO
- $120,000 to $140,000 USD / year
Support make/buy decisions and sourcing strategies
Added 36 mins ago
I
Lead Systems Engineer-Terestrial Quantum Gravity Gradiometer (QGG)
Infleqtion
Louisville, CO
- $155,000 to $210,000 USD / year
Champion technical excellence and rigorous engineering processes. Utilize experience during program execution to support continuous improvement of company engineering principles, practices,…
Added 39 mins ago
Senior Product Manager
Medsien
NY
As a Senior Product Manager, you'll work with senior leadership and our engineering and operations teams. We're looking for entrepreneurial candidates who are passionate about innovating…
Added 41 mins ago
Senior Scientist 2 - Chemical Research & Development
Cambrex
High Point, NC
Problem Solving: Able to solve problems in the workplace and helps to lead investigations with manager support.
Added 41 mins ago
Principal Scientist 1 - Chemical Research & Development
Cambrex
High Point, NC
Technical Documentation and Review: Ability author and review technical documents with minimal RFT errors. Can write new SOP with manager assistance, keep current lab notebook while…

Closed listing

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

About employer

More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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