Jobs in the United States

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Added 3 mins ago
Medicare CAHPS & STAR Quality Clinical Program Manager
Elevance Health
Saint Louis, MO
Title : Medicare CAHPS & STAR Quality Clinical Program Manager
Added 4 mins ago
GC
Paralegal Specialist
George C. Marshall Space Flight Center
Huntsville, AL
- $77,772 to $101,110 USD / year
…synthesizing legal issues, assembling exhibits, and briefing on case strategy. | Develops specialized reports on legal trends and maintains comprehensive files of significant decisions and…
Added 8 mins ago
OO
Supervisory Program Manager
Office of the Secretary of Defense
Pentagon, Arlington, VA
- $143,913 to $197,200 USD / year
This Supervisory Program Manager position is assigned to the Joint Analysis Directorate. The Directorate is responsible for delivering data, analytics, and artificial intelligence (AI)…
Added 21 mins ago
LU
Benefits Manager
Linfield University
McMinnville, OR
- $65,000 to $80,000 USD / year
Linfield University is seeking an experienced and knowledgeable Benefits Manager to serve as the university’s subject matter expert and primary owner of employee benefit programs. This is…
Added 21 mins ago
PN
Plant Manager
Protenergy Natural Foods, Inc.
United States
- $154,700 to $232,100 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 27 mins ago
Leader, Sales - Splunk PBST Fed Civilian - Law Enforcement
Cisco
Mclean, VA
Player /lead hands on with the team; very involved with account planning, strategy and sales calls
Added 27 mins ago
Technical Support Manager (Hybrid)
Cisco
Research Triangle Park, NC
The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven…
Added 1 hour ago
Leadership Technical Program Manager II, Asset Reliability and Operations, Data Centers
Google
New York, NY · Council Bluffs, IA · Papillion, NE · New Albany, OH · The Dalles, OR · Sunnyvale, CA
As the Strategic Lead for the Configuration, Lifecycle, Engineering and Asset Reliability team with Data Center Operations, you will lead a multidisciplinary team of Technical Program…
Added 1 hour ago
Vice President, Software Engineering
India: Mastercard Technology Private Limited
O'Fallon, MO
Do you want to join a Company that offers a competitive benefits-and rewards program that attracts, develops and retains the most talented employees around the world?
Added 1 hour ago
Power & Hydrogen Solutions Technical Program Manager, Power & Hydrogen Solutions, GESA
Amazon.com Services LLC
Bellevue, WA
Amazon is seeking an experienced Technical Program Manager (TPM) to join our Global Engineering Services & Analytics (GESA) organization on the Power and Hydrogen Solutions team. In this…
Added 1 hour ago
J
Senior Product Manager - Estate Planning
Jobgether
Remote, United States
- $136,000 to $160,000 USD / year
…and next steps. Our partner is looking for a Senior Product Manager – Estate Planning based in the United…
Added 1 hour ago
J
Manager, Sustainability Program & Stakeholder Engagement - GSC
Jobgether
Remote, United States
- $107,400 to $161,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Sustainability Program & Stakeholder Engagement – GSC based in the United…
Added 1 hour ago
CMMS Analyst
Cushman & Wakefield
Creve Coeur, MO
…connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open,…
Added 1 hour ago
Senior Category Manager
Cushman & Wakefield
Jefferson City, MO
…position is to select and manage robust preferred supplier program that drive value for our…
Added 1 hour ago
CO
IT Technical Manager
City of Minneapolis
Minneapolis, MN
- $131,192 to $178,470 USD / year
…is responsible for developing and implementing the technical strategy, supervising technical staff, overseeing technical projects and programs, and ensuring the technology is used…
Added 1 hour ago
Technical Program Manager III, AI Product Growth, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 hour ago
M
Business Strategy Manager - AI-First Operating Model
Microsoft
United States
- $106,400 to $222,600 USD / year
As a Business Strategy Manager for the AI-First Operating Model team, you will help reimagine how MCAPS Core operates in the future – how we deliver outcomes through agentic workflows, what…
Added 1 hour ago
M
Senior Business Operations Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to connect enterprise customer needs, field insights, and engineering execution across Microsoft's security portfolio. You will lead…
Added 2 hours ago
UB
Sr Director Risk Management EH&S
Ulta Beauty, Inc.
Bolingbrook, IL
- $208,000 to $275,000 USD / year
Lead the Claims Management program through a claims manager, setting strategy, performance expectations, controls, and resourcing to deliver strong outcomes across a large multi-site…
Added 2 hours ago
Associate Manager, Training (Manufacturing)
Campbell Soup Company
Willard, OH
…live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually. - Campbell's has a variety of Employee…
Added 2 hours ago
AVP Dental Marketing
Synchrony
West Chester, OH
We are looking for a driven and creative marketer to help us grow the CareCredit patient finance program in Dental industry. This role will deliver strategy, influence and leadership as…
Added 2 hours ago
EC
Offer Manager - Brightlayer Energy
Eaton Corporation
Beachwood, OH
- $146,000 to $215,000 USD / year
Eaton is seeking an experienced Offer Manager for Brightlayer Energy to lead the product strategy, roadmap, global commercialization, and lifecycle management of Eaton's energy management…
Added 2 hours ago
MP
Community Manager
Morgan Properties
Dayton, OH
- $55,000 to $71,000 USD / year
Join Our Team as a Community Manager – Support Operations, Build Community, and Drive Resident Experience!
Added 2 hours ago
C
Test Analyst - QNXT
Cognizant
Columbus, OH
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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