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Added just now
Research Software Engineer
Dartmouth College
NH
…and engage with collaborators at scientific conferences and developer sprints are available for those who enjoy them and have content to…
Added 4 mins ago
Applied AI/ML Solutions Engineer
Mercedes-Benz
Atlanta, GA
Enterprise LLM platforms including Azure OpenAI, AWS Bedrock, or equivalent.
Added 7 mins ago
AI Applications Developer
S R INTERNATIONAL INC
Phoenix, AZ
Job Title: AI Applications Developer (Senior/Lead)
Added 9 mins ago
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Sr Product Management Specialist, AI
Honeywell
Hamilton, NJ · Hamilton Township, NJ
- $139,000 to $174,000 USD / year
…build innovative products that include Large Language Model (LLM) systems, autonomous agents, and advanced analytics…
Added 12 mins ago
Lead AI Cybersecurity Champion
Sherwin-Williams
Cleveland, OH
…throughout the software development lifecycle, with an emphasis on LLM-based, internally developed, and agentic AI applications. This position facilitates threat modeling, develops security…
Added 13 mins ago
SDEII Specialist GenAI Tooling, Specialist Technology Team (STT), AWS WWSO SA Field Initiatives
Amazon Web Services, Inc.
Jersey City, NJ · Austin, TX · Bellevue, WA · New York, NY · Houston, TX
…retrieval-augmented generation, multi-agent orchestration, and LLM evaluation at AWS scale, using the AI services AWS builds for its customers. You will also help raise the engineering bar…
Added 15 mins ago
AI Adoption and Implementation Lead
Alto-Shaam
Menomonee Falls, WI
Design, build, and maintain AI-driven workflows, including LLM agents, copilots, retrieval-augmented generation (RAG) systems, and intelligent automation solutions.
Added 17 mins ago
AIML - Sr Machine Learning Platform Engineer, Evaluation
Apple
Seattle, WA
Developing LLM judges, reward models calibrated against human feedback.
Added 17 mins ago
Senior Associate Data Engineering Azure/Databricks Arlington Hybrid
Publicis Groupe Holdings B.V
Houston, TX
Developer certifications for AWS, Google Cloud, Microsoft Azure, Databricks, Snowflake, or related cloud/data platforms.
Added 21 mins ago
AC
Controller
Aston Carter
New York, NY
- $40,000 to $60,000 USD / year
…obligations. You will primarily use digital collaboration tools and AI/LLM platforms to review, analyze, and enhance accounting-related content in a focused, professional, and…
Added 21 mins ago
AC
Finance AI Trainer - Remote
Aston Carter
New York, NY
- $40,000 to $60,000 USD / year
General familiarity with AI and LLM tools. You have used models like Claude or ChatGPT in professional work and have the judgment to tell a well reasoned answer from a plausible sounding…
Added 24 mins ago
Staff AI/ML Software Engineer - Level 5
Northrop Grumman
Colorado Springs, CO · Colorado Springs
Expertise with Large Language Models/Generative AI and Prompt Engineering. Also, using LLM/GAI solutions for usage in human-machine teaming for Software Development.
Added 30 mins ago
DevSecOps & AI Platform Engineer (Hybrid)
RTX
United States
Experience supporting AI/LLM platforms and services.
Added 32 mins ago
Senior AI Data Engineer - GPSC Insights Engineering
General Motors LLC
Austin, TX
Identify and implement process improvements, automation, infrastructure redesign, and developer tooling that increase delivery speed and reduce operational risk.
Added 34 mins ago
Applied AI/ML Solutions Engineer
Mercedes-Benz
Atlanta, GA
Enterprise LLM platforms including Azure OpenAI, AWS Bedrock, or equivalent.
Added 35 mins ago
Senior Machine Learning Engineer
Coinbase
Remote, United States
…asset ranking, intelligent notification orchestration, and LLM-driven market insights across the Coinbase app. As a Senior Machine Learning Engineer (L5) you will own end-to-end initiatives…
Added 38 mins ago
AI Platform Engineer
GiveCampus
United States
Added 39 mins ago
AI Engineer 4 (Gen AI Platform Services)
Capital One
San Francisco, CA · McLean, VA · Cambridge, MA · San Jose, CA · NY
Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang
Added 44 mins ago
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Senior Software Engineer (Remote)
Weedmaps
United States
- $162,276 to $207,690 USD / year
Building LLM-powered product features such as search, recommendations or data extraction.
Added 45 mins ago
S
Business Systems Engineer
Slide
Remote, United States
- $130,000 to $150,000 USD / year
- Genuine AI fluency: hands-on building LLM- and agent-powered workflows, with an informed point of view on where AI helps, where it doesn't, and how to use it safely with the right…
Added 46 mins ago
XE
Mgr, Supply Chain Data Products and Analytics
Xcel Energy Services Inc
Denver, CO · Maple Grove, MN · Minneapolis, MN · Henderson, CO · St Paul, MN · Amarillo, TX
- $112,200 to $159,400 USD / year
Experience deploying RPA, LLM-based tooling, or AI-assisted workflow automation under enterprise governance, including human-in-the-loop control design.
Added 46 mins ago
F
Global Indirect Tax Manager
Fireworks
San Mateo, CA
- $170,000 to $190,000 USD / year
- CPA, CA, JD, LLM, or other relevant professional qualification preferred.
Added 47 mins ago
K
Associate Director, AI Enablement Product Owner
KPMG
Louisville, KY
- $7.25 USD / hour
Experience evaluating and defining use cases for generative AI/LLM capabilities across platforms preferred, along with working knowledge of AI product lifecycle management, technical…
Added 53 mins ago
Associate Manager, Research & Innovation
NewtonX
Remote, United States
- Use AI agents and LLM workflows as core tools in product development, from prototype to production
Added 1 hour ago
Agentic AI - PhD Intern (Autonomous AI Agent)
Keysight Technologies, Inc.
Calabasas, CA · Santa Rosa, CA
Hands-on experience building LLM agents - tool and function calling, orchestration, context management - well beyond prompt-level experimentation.

Cisco

Technical Support Manager (Hybrid)

Research Triangle Park, NC, United States

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Job details

Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Technical support
Business model
Cloud technologies
Root cause analysis
Critical thinking
Customer service
Microservices
Python
MongoDB
Oracle Java
SQL
Oracle PL/SQL
Oracle
Snowflake
Communication skills
Troubleshooting
Create solutions to problems
Work as a team
Sales

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