Jobs in the United States

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Added 1 min ago
Administrative Coordinator
Beacon Health System
Kalamazoo, MI
Serving as a member of the program team to provide support in the design and layout for flyers, brochures, educational materials, and manuals.
Added 1 min ago
Security Director
Andy Frain Services
Modesto, CA
Communicate with Operations manager daily and weekly regarding account performance and Security Officer performance. Communicate daily and weekly regarding security and safety…
Added 1 min ago
Purchasing Manager
Packing Corp of America
Gladstone, VA
We are seeking resumes for a Purchasing Manager in our Gladstone, VA. Riverville Paper Mill.
Added 1 min ago
QA/QC Engineer
Bureau Vertias North America
VA
…Bureau Veritas Primary Integration's (BVPI) Quality Control Program at client sites; including the coordination, performance, and execution of construction inspections and testing services…
Added 1 min ago
Trainer
SAIC
Remote, United States
Coordinate with the Training Manager, Instructional Design Team and Liaisons on curriculum updates, training schedules, learner needs, and program changes.
Added 1 min ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 1 min ago
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BAS/BMS Controls Engineer
Carrier
Glen Allen, VA
- $64,500 to $129,500 USD / year
Design and program building automation systems, site-specific configuration of control systems, and control algorithms.
Added 1 min ago
SG
Director of CRM & Loyalty -Crecera
Sportsman's Guide
Minneapolis, MN
- $110,000 to $160,000 USD / year
Reports to: General Manager, Sports Business Unit
Added 1 min ago
IT Quality Assurance Manager
General Dynamics Information Technology
Falls Church, VA
QA Leadership,Test Design,Testing Strategies,Test Leadership (Inactive),Test Metrics
Added 1 min ago
Associate Project Designer (Hampton, Hybrid)
Dominion Energy
HAMPTON, VA
This is the foundational step in a progressive series of technical roles within Electric Distribution Design. Through a structured training program and hands-on experience, 25-75 projects…
Added 2 mins ago
Cyber Security Analyst, ISSM
CACI International
Alexandria, VA
The person in this role will serve as a Cybersecurity Analyst / Information Systems Security Manager (ISSM)-type practitioner supporting JIATF-401 in a high-tempo Joint environment. This…
Added 2 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Charlottesville, VA · Glen Allen, VA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 2 mins ago
Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA
Share Technical Program Manager II, Colocation Infrastructure, Cloud Networking
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Product Manager- TS/SCI w/poly
General Dynamics Information Technology
Chantilly, VA
Advance how our customers operate while you advance your career. Join GDIT as a Product Manager and build an impactful career in enterprise IT, collaborating with people who are driven and…
Added 2 mins ago
Microsoft Endpoint Services Manager
CACI International
Chantilly, VA
CACI is seeking an accomplished and forward‑leaning Microsoft Endpoint Services Manager to manage one of our Unified Endpoint Management (UEM) engineering teams supporting the EITaaS…
Added 2 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 2 mins ago
Total Rewards Manager
Sunrise Senior Living
McLean, VA
Sunrise Senior Living is seeking a Total Rewards Manager to lead the analysis, design, administration, and continuous improvement of compensation and benefits programs across the U.S. and…
Added 2 mins ago
Principal, Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon
Herndon, VA · Arlington, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 2 mins ago
Supply Chain Manager I, GTS Field
Amazon
Arlington, VA
As a Supply Chain Manager on the Network planning Team, this role will analyze the delivery performance across the North American transportation network, identify improvement opportunities…
Added 2 mins ago
Manager III, Network Development Engineering, Bespoke Solutions
Amazon
Arlington, VA · Herndon, VA
…keeps Amazon running? As a Network Development Engineering Manager, you will own the strategy and execution for systems that power critical services, driving reliability and operational…
Added 2 mins ago
Senior Technical Infrastructure Program Manager, Network Engineering
Amazon
Arlington, VA · Herndon, VA
Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM) to help us continue to build the largest network in the world. This role offers endless opportunities to…
Added 2 mins ago
Lead Risk Specialist
Capital One
McLean, VA · Richmond, VA
…across lines of business, working collaboratively with teams to design, champion, and implement progressive frameworks and automation that safeguard our…
Added 2 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Richmond, VA · McLean, VA
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 2 mins ago
Area Program Manager, Environmental, Health and Safety Construction
Google
Richmond, VA
Share Area Program Manager, Environmental, Health and Safety Construction
Added 2 mins ago
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Senior Technical Program Manager
Akamai Technologies, Inc.
Richmond, VA
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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