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Added 19 mins ago
Sr. Interdisciplinary Systems Engineer / Architect, AWS Bespoke Solutions
Amazon Development Center U.S., Inc.
Jessup, MD
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 47 mins ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Align leaders across Nevada and Kansas on common analytics and AI priorities, platform direction, reusable capabilities, and opportunities to scale successful solutions.
Added 47 mins ago
Supplier Quality Supervisor
Panasonic
Sparks, NV
Proficient skills in MS Office (Word, Power Point, Excel, Outlook)
Added 58 mins ago
LH
Full Time - Loader/Cart Associate - Opening
Lowe's Home Centers, LLC
Gordonsville, VA
- Full-time
Use power equipment and store technology safely and effectively to move, stage, and load merchandise
Added 1 hour ago
JL
Senior Director, Institutional Valuation Practice
Jones Lang LaSalle
Denver, CO
- $40,123 USD / year
…IVP partners with sector and geographic specialists to ensure platform consistency and shared resources and is committed to a level of analysis and quality befitting the institutional…
Added 1 hour ago
VI
2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…contributing to projects related to the Unified Commercial Platform. The intern will see how data and technology are used to help Vizient better understand its customers, manage its sales…
Added 1 hour ago
Power Platform Developer
INSPYR Solutions
The Woodlands, TX
We are seeking a skilled Power Platform Developer to join our growing application development team. This role will focus on modernizing enterprise-facing legacy applications, developing new…
Added 1 hour ago
Data Analytics/RPA Specialist
Keylogic Systems Inc
Charleston, WV
Added 2 hours ago
O
NA Sales Representative, Data Platform - Manufacturing & Transportation
Oracle
Jefferson City, MO
- $110,000 to $194,400 USD / year
Oracle is helping the world's leading manufacturers and transportation organizations unlock the power of their data to transform operations, accelerate innovation, and create competitive…
Added 2 hours ago
President Beth Israel Deaconess Needham Hospital
Beth Israel Lahey Health
Needham, MA
Strengthen BID Needham’s platform for continuous improvement in quality, safety, patient experience, and engagement, leveraging technology and innovation to elevate care.
Added 3 hours ago
Associate Business Technology Analyst
Dominion Energy
CAYCE, SC
…OneNote. Exposure to Microsoft Project, Visio, SharePoint, Power Platform, or similar collaboration and productivity tools is a…
Added 3 hours ago
Senior Manufacturing Engineer – CNC Metrology & Probing Integration
GE Vernova
Greenville, SC
Experience with at least one major CNC control platform such as Fanuc, Siemens, Okuma, or Haas.
Added 3 hours ago
B
Seasonal Retail Stocking Associate - Part Time
Burlington
Idaho Falls, ID
- $15 USD / hour
- Part-time
Receive freight and convey shipments from the shipping/receiving platform to backroom
Added 3 hours ago
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Kansas City, MO
+ Microsoft Azure IoT, Power Platform, or Data Analytics certifications
Added 3 hours ago
Sr. Product Manager, Strategic Growth - Supply Chain Intelligence & Workflows
Cardinal Health
Jefferson City, MO
…analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark has helped health systems…
Added 4 hours ago
SCS Technology Leader
GE Vernova
Longmont, CO
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health,…
Added 4 hours ago
Senior Data Engineer, Data Products & Platforms
Vizient, Inc.
Centennial, CO
Added 4 hours ago
AI Architect
Scientific Applicati
Colorado Springs, CO
Added 4 hours ago
AI Architect
Scientific Applicati
Colorado Springs, CO
…Government organizations. We have expertise in RF, EMP, Pulsed Power, Acoustics and Threat Warning Systems, and we prioritize partnering with our customers to address real-world problems…
Added 4 hours ago
Global Head of Infrastructure & Cloud Operations
Janus Henderson Investors
Denver, CO
Treat internal teams as customers. Set a product mindset for the platform - roadmap, adoption, developer experience and measurable acceleration of the firm's builders.
Added 4 hours ago
Technical Product/Project Management Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…technology initiatives that help deliver critical infrastructure, platform, and engineering solutions. You will work alongside product managers, project managers, engineers, and business…
Added 4 hours ago
ST
Associate Director, Corporate Strategy
Sarepta Therapeutics, Inc.
Cambridge, MA
- $160,800 to $201,000 USD / year
…nervous system, and cardiac diseases. Our next-generation siRNA platform is focused on chronically administered therapies for neurodegenerative and pulmonary…
Added 5 hours ago
PG
Senior Vice President, Retail Media
Publicis Groupe Holdings B.V
New York, NY
- $180,215 to $299,637 USD / year
…experience required. A combination of agency, retail media network, platform, or CPG brand experience is highly…
Added 5 hours ago
PG
Senior Vice President, Resource Management
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL · Troy, MI · Rogers, AR
- $180,215 to $299,637 USD / year
Added 5 hours ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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