Jobs in the United States

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Maintenance Manager
GPAC
Stronghurst, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added just now
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Maintenance Manager
GPAC
Monmouth, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added just now
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Maintenance Manager
GPAC
Media, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added just now
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Maintenance Manager
GPAC
Galesburg, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added just now
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Maintenance Manager
GPAC
Burlington, IA
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 min ago
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Mechanical Project Manager (HVAC/Plumbing)
GPAC
Rockford, IL
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 1 min ago
Senior Director, Quality AI, Data & Tech
Vertex Pharmaceuticals Incorporated
Boston, MA
The Data & Technology Engineering, Biopharmaceutical Science, Manufacturing, Supply & Quality organization is focused on improving patients' lives through AI, data, and technology…
Added 4 mins ago
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Mechanical Project Manager (HVAC/Plumbing)
GPAC
Albany, NY
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 5 mins ago
VC
Associate Director - Responsible AI
Verizon Communicatio
Colorado Springs, CO
- $126,000 to $242,000 USD / year
Eight or more years of relevant work experience in technology policy, data governance, legal, risk management, or data science.
Added 5 mins ago
BH
Data Scientist II, Senior or Principal
Black Hills Energy
Golden, CO
- $31,533 USD / year
Reporting Relationship: Manager, Enterprise Data Science
Added 5 mins ago
BH
Data Center Development Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Data Center Development Manager plays a key role in supporting Black Hills Energy's strategic initiatives by supporting data center clients and future growth opportunities. This role…
Added 5 mins ago
TI
Global Commodities Project Manager
Trimble Inc.
Westminster, CO
- $67,700 to $93,200 USD / year
Optimize Global Supply Chains and Cost Efficiency as our Global Commodities Project Manager!
Added 5 mins ago
OP
Sr. Product Manager, Device & Portfolio Strategy
Otter Products, LLC
Fort Collins, CO
- $31,533 USD / year
Otter Products is currently recruiting a Sr. Product Manager, Device & Portfolio Strategy to join our Product Team! This position is based at our Fort Collins, CO headquarters, working a…
Added 12 mins ago
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Mechanical Project Manager (HVAC/Plumbing)
GPAC
Schaumburg, IL
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 12 mins ago
Material Control Supervisor 2nd Shift (5860)
ECOPLASTIC AMERICA CORPORATION
Register, GA
Reports to: General Manager, Material Control
Added 12 mins ago
Material Control Supervisor 1st Shift (5861)
ECOPLASTIC AMERICA CORPORATION
Ellabell, GA
…change based on production demands.)Reports to: Material Control…
Added 12 mins ago
Strategic Segment Proposal Engineer
ABB Inc
Southaven, MS
Added 13 mins ago
Finance Analyst - South Central District (Entry Level)
Kiewit
Jackson, MS
At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every…
Added 13 mins ago
Traveling Senior Commissioning Manager - MSG - Dat
Turner Construction
Jackson, MS
Division: Critical Facilities-Data Centers Project Location(s): Jackson, MS 39201 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education:…
Added 13 mins ago
Project Coordinator/4078/Jackson
Terracon Consultants, Inc.
Jackson, MS
…services and clearances as needed for projects. Perform other engineering support tasks including development of drawings and directives for proposed boring and test pit locations and…
Added 13 mins ago
Mgr, Customer Service Support
Entergy
Jackson, MS
…responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and…
Added 13 mins ago
EG
Program Manager
Eliassen Group
Jackson, MS
- $75 to $80 USD / hour
8-10+ years of Technology Program Management experience, preferably in data engineering projects.
Added 13 mins ago
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Product Manager, Team Digital Products
Eliassen Group
Jackson, MS
- $50 to $55 USD / hour
Partner closely with engineering, design, QA, data, content, marketing, and other teams to deliver digital enhancements from concept through launch.
Added 19 mins ago
IS
Senior Project Manager
INSPYR Solutions
Merrifield, VA
- $70 to $80 USD / hour
We are seeking an experienced IT Infrastructure Project Manager to lead complex, cross-functional technology initiatives - including cloud migrations, network modernizations, and data…
Added 20 mins ago
EG
Program Manager
Eliassen Group
Charleston, WV
- $75 to $80 USD / hour
8-10+ years of Technology Program Management experience, preferably in data engineering projects.

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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