Jobs in the United States

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Added 2 mins ago
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Level1 Assistant Manager (01736)
Domino's
Edmond, OK
- From $14 USD / hour
As an Assistant Manager at Domino's, you will play a pivotal role in ensuring the smooth operation and success of the store. Your responsibilities will include overseeing all aspects of…
Added 3 mins ago
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Assistant Restaurant Manager(01014) - 16136 Middlebelt Road, Livonia, MI
Domino's
Livonia, MI
- $15 to $19 USD / hour
…Restaurant Managers! Whether you're an experienced Assistant Manager or a strong Shift Leader ready to advance, you'll help lead our fast-paced Quick Service Restaurant (QSR)…
Added 3 mins ago
Assistant Manager(01194) - 327 S Bridge St
Domino's
Grand Ledge, MI
…excellence and continuous growth – both for yourself and those you…
Added 3 mins ago
Assistant Manager(08227) - 2324 Whittier Blvd.
Domino's
Los Angeles, CA
You were born to lead. You inspire those around you to consistently rise to the occasion. You have a winning personality that everyone wants to mirror. You make everything fun. You have…
Added 3 mins ago
Delivery Driver(02622) 2316 Franklin St
Domino's
Michigan City, IN
…successful Domino's franchise owners! From Delivery Driver to Manager Trainee, Manager Trainee to General Manager, General Manager to District Manager, or even Franchisee or Director of…
Added 4 mins ago
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Level 1 Assistant Manager(06469) - 2216 W Houston
Domino's
Broken Arrow, OK
- From $14 USD / hour
Training and Development: Lead the training of new team members and ongoing development of existing staff to ensure consistency, skill growth, and team morale.
Added 4 mins ago
Assistant Manager(02787) 837 S Lake St
Domino's
Mundelein, IL
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 4 mins ago
Entry Level Manager (05416)
Domino's
Nashville, TN
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
Added 4 mins ago
Assistant Manager(02559) - 5917 East 82nd Street
Domino's
Indianapolis, IN
The Assistant Manager is one of the most important positions in our stores. They are responsible for running great shifts, taking great care of customers, working towards store’s goals,…
Added 4 mins ago
Assistant Manager(02715) 133 N Arlington Heights Rd
Domino's
Buffalo Grove, IL
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 4 mins ago
General Manager (08964) - 6401 Stirling Rd
Domino's
Davie, FL
…company match, education assistance, employee stock purchase program, paid time off, parental leave, mental health, and family support…
Added 4 mins ago
Assistant Manager(01120) - 3992 Coleman Rd
Domino's
East Lansing, MI
…excellence and continuous growth – both for yourself and those you…
Added 4 mins ago
General Manager(06032) - 700 McKinney Blvd
Domino's
Colonial Beach, VA
…General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be…
Added 5 mins ago
Entry Level Manager (05403)
Domino's
Nashville, TN
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
Added 5 mins ago
Customer Accounts Manager
Aaron's
Roswell, NM
…wide variety of responsibilities as directed by the General…
Added 5 mins ago
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Customer Accounts Manager
Aaron's
Heath, OH
- $15 to $17 USD / hour
…wide variety of responsibilities as directed by the General…
Added 8 mins ago
EN
Property Claims Team Manager
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · NY
- $156,000 to $225,000 USD / year
…Re Group, is looking for an experienced Property Claims Team Manager to join our Property Claims team to provide supervision to Claim Professionals and directly handle the largest, most…
Added 9 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Greensboro, NC
Traveling Project Manager – Mechanical Construction
Added 9 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Columbia, SC
Traveling Project Manager – Mechanical Construction
Added 9 mins ago
OPC Marketing Manager (Face to Face) | Sports Illustrated Resorts - Icon Park
Travel + Leisure Co.
Branson, MO
OPC/CMP Marketing Manager in overseeing the daily operations and productivity of the Sports Illustrated Resorts CMP Marketing Team. Assists in the interviewing, hiring, supervision,…
Added 9 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Columbus, OH
Traveling Project Manager – Mechanical Construction
Added 9 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Atlanta, GA
Traveling Project Manager – Mechanical Construction
Added 9 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Austin, TX
Traveling Project Manager – Mechanical Construction
Added 10 mins ago
Retail Sales - Lead Associate II (Key Holder)
Goodwill Brand
Boone, NC
Our Lead Associates provide store leadership in absence of Store Manager/ Assistant to the Manager, demonstrating to the store staff our commitment to friendly customer service and team…
Added 11 mins ago
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Staff Global Supply Chain Manager
Arc Boat Company
Torrance, CA
- $190,000 USD / year
Senior Staff only: Own multiple commodities or a major program’s full supply base, set standards for the broader GSM team, mentor or manage other GSMs, and lead executive-level supplier…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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