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C
Welder
CRH
Madera, CA
- $24 USD / hour
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more…
Added 1 min ago
Head of Distribution, US Investment Management
MstarInc Morningstar Inc. Legal Entity
United States
…The group brings together deep expertise in asset allocation, manager research, portfolio construction, and investment oversight, built on Morningstar’s differentiated data, analytics, and…
Added 1 min ago
Software Engineering Manager, Robotics
Ford
Redford, MI · Redford Charter Twp, MI · Redford Charter Twp
Ford's Advanced Technology & Platforms organization is seeking an Engineering Manager to lead and grow a global robotics software engineering team. The team develops the application…
Added 2 mins ago
KE
Associate Director, Industry and Infrastructure - Electrical
KFI Engineers
Lexington, KY
- $7.25 USD / hour
Position: Associate Director, Industry & Infrastructure (I&I) Electrical
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Frankfort, KY
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 2 mins ago
Project Manager 4 (Project Manager/SRE)
GovCIO
Frankfort, KY
…management, operation and configuration of the enterprise network infrastructure, Internet Gateways, the delivery of enterprise security systems and services, the monitoring and reporting…
Added 2 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Frankfort, KY
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 2 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Frankfort, KY
…professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of…
Added 2 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Frankfort, KY
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 2 mins ago
Systems Administrator – Kiteworks
SitusAMC
Frankfort, KY
…and ongoing support of the organization's server and platform infrastructure. This individual is an experienced administrator on the systems administration team: applying and helping refine…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Frankfort, KY
Infrastructure as Code (IaC): Design, build, and maintain automated infrastructure using Terraform and AWS services (Lambda, SQS, RabbitMQ, event-driven technologies).
Added 3 mins ago
Digital Solution Architect (SSA)
Smiths Group
Remote, United States
The network Solution Manager is part of the digital team, working closely with Sales, Products & Technology, Program Management, Service, Distributors, and overall business management to…
Added 3 mins ago
Technical Project Manager
Redapt
Las Vegas, NV
We're looking for a Technical Project Manager who has run complex, mutil-workstream programs and client-facing engagements. You will own the delivery of high-visibility engagements that…
Added 4 mins ago
Manager, Number Support Group
Bandwidth
Raleigh, NC
…global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every…
Added 5 mins ago
CO
IT Network Administrator
City of East Point
East Point, GA
- $84,408.54 to $107,620.89 USD / year
Develops and Evaluates options in infrastructure planning to support new applications and technologies.
Added 6 mins ago
HU
Field Operations Manager - Crossbore
Hydromax USA
Houston, TX
- $75,000 to $95,000 USD / year
Job Title: Field Operators Manager - Crossbore
Added 6 mins ago
Project Superintendent
Sullivan Environmental Services Inc
HI
The Superintendent reports to the Project Manager or Project Executive and works in close coordination with the Site Safety and Health Officer (SSHO), Quality Control (QC) Manager, and…
Added 7 mins ago
Custodial Technician
TWO-TAC LLC
Fort Wayne, IN
…multiple custodial teams supporting mission-critical restroom infrastructure, including restroom trailers, sea-can units, and associated support…
Added 7 mins ago
Solutions Lead
Customized Services Administrators, Inc.
San Diego, CA
…within a set of constraints. Having experience as a development manager will help, as well as working in a managed service environment. This is a role that will lead and influence several…
Added 8 mins ago
Purchasing Specialist
Kongsberg Defense & Aerospace Inc
Johnstown, PA
…advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg…
Added 8 mins ago
SI
SAP NS2 Senior AI Consultant Specialist
SAP IT Business Systeme
Herndon, VA
- $176,300 to $374,300 USD / year
…meet the requirements of U.S. national security and critical infrastructure…
Added 9 mins ago
Senior Water/Wastewater Project Manager
Arcadis
Cincinnati, OH · St. Louis, MO
The successful candidate will serve as both a Project Manager and Client Manager, leading multidisciplinary teams through the planning, design, and construction of complex water and…
Added 9 mins ago
Clinical & Translational Research Scholars Program Manager
UVA Health
Charlottesville, VA
The Program Manager provides strategic and operational leadership for a career development program supporting early-career clinical, translational, and health researchers. The position is…
Added 10 mins ago
Program Manager
Calvert Systems Engineering Inc
Bellevue, NE
As a Program Manager, you will be responsible for responsible for the direction, progress, and success of the tasks under this contract. Program Management will be instrumental to the…
Added 10 mins ago
Cloud Security Administrator - RHEL
LEIDOS, INC.
Adelphi, MD
If you're passionate about AWS security, vulnerability management, and protecting critical defense infrastructure in RHEL environment, this is an opportunity to apply your expertise to a…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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