Jobs in the United States

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Added 1 min ago
Recruiter
IREN
Fort Worth, TX
Job Type: Full-Time | Location: Fort Worth | Department: People, Culture & Community | Reporting to: Senior Manager, Talent Acquisition | Work Location Type: #hybrid
Added 1 min ago
Process Improvement Facilitator
San Manuel
Highland, CA
1. Leads and facilitates the Lean Training Program, Kaizen events and continuous improvement projects. Works closely with departments to analyze processes, identify waste or inefficiencies,…
Added 1 min ago
Customer Service Representative
Freeway Motors Inc
Seattle, WA
…and Audi Seattle are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy…
Added 1 min ago
Sales and Customer Service
Michaels
DC, VA
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 2 mins ago
RW
Recruitment & Enrollment Coordinator
Rock Walworth Comprehensive FA
BELOIT, WI
- $20.88 to $23.87 USD / hour
We are looking for our next team member to lead the way in helping families connect to, and stay engaged with, our program! The Recruitment & Enrollment Coordinator is responsible for…
Added 2 mins ago
Job Posting Title Specialist Account Manager - Connected Communities
AT&T Services, Inc.
Indianapolis, IN
…targeted sales strategies and the execution of engaging on-site events. Serve as a trusted advisor and primary point of contact who fosters long-term partnerships and achieves sales…
Added 2 mins ago
Assistant Store Manager
AT&T Mobility Services LLC
Remote, United States
In this role, you’ll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping…
Added 2 mins ago
IT Quality Assurance Manager
General Dynamics Information Technology
Falls Church, VA
Collaboration with Delivery Teams – Work closely with program managers, architects, developers, and operations teams to integrate testing into delivery plans and ensure testability of…
Added 2 mins ago
Oracle Identity & Access Management Engineer
General Dynamics Information Technology
Fairfax, VA
Oracle Access Manager (OAM),Oracle Identity and Access Management (IAM) Operations,Oracle Identity and Access Management (IAM) Tools Administration,Oracle Identity Manager (OIM)
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Pharmacy Operations Manager
Walgreens
HAMBURG, NY
- $22.5 to $35.75 USD / hour
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and…
Added 2 mins ago
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Store Manager Unassigned
Walgreens
ALBUQUERQUE, NM
- $27.16 to $48.56 USD / hour
Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
Added 2 mins ago
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Store Manager Unassigned
Walgreens
SAINT CLAIR SHORES, MI
- $27.16 to $48.56 USD / hour
Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
Added 2 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Charlottesville, VA · Glen Allen, VA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 2 mins ago
GD
PC Systems Specialist – TS/SCI Required
General Dynamics Information Technology
Charlottesville, VA
- $30.6 to $41.4 USD / hour
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
Added 2 mins ago
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Pharmacy Operations Manager
Walgreens
PHOENIX, AZ
- $22.5 to $35.75 USD / hour
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and…
Added 2 mins ago
Product Manager- TS/SCI w/poly
General Dynamics Information Technology
Chantilly, VA
Advance how our customers operate while you advance your career. Join GDIT as a Product Manager and build an impactful career in enterprise IT, collaborating with people who are driven and…
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Project Coordinator
Trinzic
Chantilly, VA
- $110,000 to $151,200 USD / year
You will support the Program Manager and PMO in coordinating contract execution, operational reporting, and performance improvement across facilities O&M activities, including OCONUS site…
Added 2 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Herndon, VA
The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the…
Added 2 mins ago
Principal, Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon
Herndon, VA · Arlington, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 2 mins ago
Manager III, Network Development Engineering, Bespoke Solutions
Amazon
Arlington, VA · Herndon, VA
…keeps Amazon running? As a Network Development Engineering Manager, you will own the strategy and execution for systems that power critical services, driving reliability and operational…
Added 2 mins ago
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Senior Technical Program Manager
Akamai Technologies, Inc.
Richmond, VA
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 3 mins ago
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Information Security Engineer
TTEC
Richmond, VA
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 3 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Richmond, VA
The FRCS Cybersecurity Manager shall also leverage excellent oral and written communication skills in work with multiple stakeholders to gain understanding of mission dependencies of…
Added 3 mins ago
Zone Sales Manager
Cranial Technologies
Fort Lauderdale, FL · Miami, FL · Naples, FL · Tampa, FL
As a Zone Sales Manager, you’ll be managing, coaching, training, and directing a team of 10-15 Clinical Sales Representatives across our Southeast Region. You will be responsible for…
Added 3 mins ago
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Board Operator/ Producer
Audacy
Richmond, VA
- $15 to $18 USD / hour
Run the control board, following station format, arranging and playing commercials and IDs according to program and commercial logs as well as produce talk shows, sporting events, and…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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