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Project Coordinator
Catalent Pharma Solutions LLC
Manassas, VA
Coordinate with Manassas Product Development, Operations, Quality, Regulatory, Supply Chain, Procurement, Engineering, Packaging, Commercial, Finance, and Customer Service teams to advance…
Added 1 min ago
Purchasing Manager
Packing Corp of America
Gladstone, VA
Manage mill’s leasing program in coordination with Corporate Procurement, Engineering, and mill departments.
Added 1 min ago
Trainer
SAIC
Remote, United States
Coordinate with the Training Manager, Instructional Design Team and Liaisons on curriculum updates, training schedules, learner needs, and program changes.
Added 1 min ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
In this role, you will be working across multiple engineering teams to drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery…
Added 1 min ago
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BAS/BMS Controls Engineer
Carrier
Glen Allen, VA
- $64,500 to $129,500 USD / year
As a Controls Engineer, you’ll be an expert voice on-site- performing difficult and complex engineering activities and creating standard work for common procedures.
Added 1 min ago
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Senior Desktop Support Technician
Leidos
Portsmouth, VA
- $34.62 USD / hour
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the…
Added 1 min ago
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Senior Desktop Support Technician
Leidos
Portsmouth, VA
- $26.44 to $34.62 USD / hour
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the…
Added 1 min ago
IT Quality Assurance Manager
General Dynamics Information Technology
Falls Church, VA
Collaboration with Delivery Teams – Work closely with program managers, architects, developers, and operations teams to integrate testing into delivery plans and ensure testability of…
Added 1 min ago
Associate Project Designer (Hampton, Hybrid)
Dominion Energy
HAMPTON, VA
…Electric Distribution Design. Through a structured training program and hands-on experience, 25-75 projects will be managed from inception to project release by applying engineering…
Added 1 min ago
Site Logistics Operations Lead
Meta
Sterling, VA
…be responsible for working closely with the unique on-site program managers in their respective partner organization supporting logistics operations. This position will possess influence on…
Added 1 min ago
Sr Principal Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Fairfax, VA
Strong technical background in Software development or Systems Engineering within an Agile Software development program
Added 1 min ago
Staff Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Fairfax, VA
Strong technical background in Software development or Systems Engineering within an Agile Software development program
Added 1 min ago
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WGL - Manager, Energy Efficiency Strategy, Evaluation, & Delivery
AltaGas
Alexandria, VA
- $123,800 to $180,125 USD / year
Oversees customer-facing program elements, including outreach, trade ally and contractor networks, and customer experience. Leads program transitions, wind-downs, and closeouts while…
Added 2 mins ago
Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA
Share Technical Program Manager II, Colocation Infrastructure, Cloud Networking
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Project Coordinator
Trinzic
Chantilly, VA
- $110,000 to $151,200 USD / year
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Added 2 mins ago
Microsoft Endpoint Services Manager
CACI International
Chantilly, VA
CACI is seeking an accomplished and forward‑leaning Microsoft Endpoint Services Manager to manage one of our Unified Endpoint Management (UEM) engineering teams supporting the EITaaS…
Added 2 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Herndon, VA
…prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with…
Added 2 mins ago
Logistics Project Manager - 31052
Huntington Ingalls Industries
Virginia Beach, VA
…Sustainment team is currently looking for a Logistics Project Manager. This position is responsible for supporting the operational management of ongoing logistics program activities and…
Added 2 mins ago
Vice President, Business Development USAF/USSF Solutions
BAE Systems
McLean, VA
…Area. Reporting directly to the Vice President and General Manager of ASFS, this executive will serve as the primary architect for the organization s strategic…
Added 2 mins ago
Principal, Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon
Herndon, VA · Arlington, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 2 mins ago
Supply Chain Manager I, GTS Field
Amazon
Arlington, VA
Amazon is seeking a Supply Chain Manager to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience…
Added 2 mins ago
Manager III, Network Development Engineering, Bespoke Solutions
Amazon
Arlington, VA · Herndon, VA
…infrastructure that keeps Amazon running? As a Network Development Engineering Manager, you will own the strategy and execution for systems that power critical services, driving reliability…
Added 2 mins ago
Senior Technical Infrastructure Program Manager, Network Engineering
Amazon
Arlington, VA · Herndon, VA
Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM) to help us continue to build the largest network in the world. This role offers endless opportunities to…
Added 2 mins ago
Multi-Domain Operations Analysis - Senior Manager
Lockheed Martin
Arlington, VA
…Technology & Strategic Innovation (T&SI) is seeking a Senior Manager to lead the Multi-Domain Operations Analysis (MDOA) team. This role reports to the Director of Mission Capabilities (MC)…
Added 2 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Richmond, VA · McLean, VA
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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