Jobs in the United States

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Research Scientist I
CCHCS Cook Children's Health Care System
Fort Worth, TX
Demonstrated ability in effectively managing data, statistical analysis and interpretation, medical and grant writing, and study design, as appropriate for department needs
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RH
Business Intelligence Analyst
Robert Half
Mcallen, TX
- $75,000 to $90,000 USD / year
We are looking for a Business Intelligence Analyst to support data-driven decision-making within our Financial Services team in McAllen, Texas. This role partners with business…
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RH
Data Scientist - B2C Consumer Trends
Robert Half
Remote, United States
- $60 to $65 USD / hour
We're seeking a Data Scientist who thrives at the intersection of business strategy, marketing analytics, and statistical analysis. This role sits between a traditional Data Analyst and…
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Middle School Science Teacher
Jersey City Global Charter School, NJ
Jersey City, NJ
Develop students’ ability to ask questions, conduct investigations, analyze data, construct explanations, and support conclusions with evidence.
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Director, Software Engineering
Partner ESI
Torrance, CA
…deliver engineering, environmental, and energy consulting, plus design services across the Americas, Europe, and beyond. As a leader in Commercial Real Estate (CRE), we’re 1,600+…
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Data Analyst
Salute Inc.
United States
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions,…
Added 1 min ago
VG
PCBA Operator I
Veralto Global
Loveland, CO
- $19 to $20.82 USD / hour
Accurately perform required computer data entry and work order transactions (LOTS, scrap, Oracle, ARIBA, kanban, DRP, etc.)
Added 1 min ago
C
Operations Administrator
Cortica
Westchester, IL
- $20.46 to $25.58 USD / hour
…children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that…
Added 1 min ago
Data Scientist II
Truist Bank
Raleigh, NC · Atlanta, GA · Charlotte, NC
3. Take accountability and ownership of end-to-end data science solution design, technical delivery, and measurable business outcome.
Added 1 min ago
HRIS Analyst
West Pharmaceutical Services
Exton, PA
…HRIS Analyst will collaborate with cross-functional teams to design, implement, and enhance HR web-based applications, while also ensuring data security and compliance through effective…
Added 1 min ago
Middle School Math Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
High School Physical Education Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
High School Spanish Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
High School Biology Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Dance Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Dance Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Dance Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Dance Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Dance Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 Music Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
K-8 STEAM/ Makerspace Teacher
Distinctive Schools
Chicago, IL
Use core instructional tools to design, prepare and deliver dynamic lesson aligned to grade-level standards that engage students in rigorous learning experiences
Added 1 min ago
Mechanical Design Engineer
Actalent
Torrance, CA
Job Title: Mechanical Design EngineerJob DescriptionThe Mechanical Design Engineer creates accurate, parametric CAD models and detailed drawings for complex manufactured hardware across…
Added 1 min ago
Maintainability Engineer
Actalent
Greensboro, NC
As an experienced Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 1 min ago
A
Senior Mechanical Design Engineer
Actalent
Marietta, OH
- $50.48 to $72.11 USD / hour
Senior Mechanical Design EngineerJob DescriptionThe Mechanical Design Engineer leads the design and development of custom-engineered industrial equipment and integrated systems within a…
Added 1 min ago
A
Laboratory Technician
Actalent
Johnston, IA
- $20 USD / hour
…performing routine and specialized laboratory procedures, managing data, and maintaining accurate documentation to advance research and development objectives. This role requires strong…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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