Jobs in the United States

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Added 1 min ago
Procore Systems Manager
Align Communications
Plano, TX
This hybrid role reports to the Program Manager and will work 3 days per week in our Plano, TX office.
Added 3 mins ago
XE
Mgr, Supply Chain Data Products and Analytics
Xcel Energy Services Inc
Denver, CO · Maple Grove, MN · Minneapolis, MN · Henderson, CO · St Paul, MN · Amarillo, TX
- $112,200 to $159,400 USD / year
Leads the Supply Chain Data Products & Analytics team serving the Supply Chain organization. The Manager owns the supply chain data product portfolio - governed, reusable analytical assets…
Added 3 mins ago
Americas Import Trade Compliance Specialist
Hewlett Packard Enterprise
Spring, TX · Washington, DC
Process Improvement and Automation - Develop practical controls, reporting, analytics, and automation to improve accuracy, efficiency, and duty optimization.
Added 4 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 4 mins ago
Demand Generation Campaign Manager (Location Flexible)
RSM US LLP
United States
The Demand Generation Campaign Manager leads the strategy and execution of integrated marketing campaigns that drive qualified leads and revenue growth. This role develops multi-channel…
Added 4 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Frankfort, KY
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 4 mins ago
Systems Administrator – Kiteworks
SitusAMC
Frankfort, KY
…delays and outages. Other activities as may be assigned by your…
Added 4 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Frankfort, KY
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 4 mins ago
C
Test Analyst - QNXT
Cognizant
Frankfort, KY
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 4 mins ago
Business Development Manager Flexim (Remote)
Emerson
Louisville, KY
Develop sales across multiple industries (Building Automation, Oil & Gas, Refining, Metals and Mining, Power, W&WW, Food & Beverage, and Life Science).
Added 6 mins ago
Senior Security Analyst III
OppFi
Chicago, IL
Strong hands-on experience or familiarity with API integrations, scripting, or utilizing SOAR platforms (e.g., Cortex, Google SecOps, Splunk SOAR) to support automation frameworks.
Added 6 mins ago
Environment Tester
Cayuse Holdings
Sacramento, CA
…incident resolution, and test data activities while assisting automation initiatives within CI/CD…
Added 6 mins ago
Functional Testing Lead
Cayuse Holdings
Sacramento, CA
…leadership in managing test teams, and proficiency in applying automation and appropriate tools for test management and…
Added 6 mins ago
Manager, Number Support Group
Bandwidth
Raleigh, NC
The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager…
Added 10 mins ago
GL
Order Management Customer Operations Lead
Galderma Laboratories, LP
United States
- $71,000 to $89,000 USD / year
…analytics, digital enablement, process standardization, and automation to build a scalable, customer-centric, and high-performing O2C operation that delivers sustainable business value and…
Added 10 mins ago
Dispute & Deduction Management Lead
Galderma Laboratories, LP
United States
Drive continuous improvement initiatives focused on process simplification, automation, standardization, and operational efficiency across the Deduction Management process.
Added 11 mins ago
IT Project Manager – Active Directory / Entra ID Migration
Chenega Corp
UNAVAILABLE, CO
…Professional Services’ company, is looking for an IT Project Manager. The candidate will provide expert technical Project Management services to plan, engineer, and execute enterprise…
Added 12 mins ago
Pharmacy Technician I - Outpatient/Ambulatory - FT - Mon-Fri - Days - Memorial Specialty Pharmacy
Outpatient Pharmacy Services
United States
-Works under the supervision of the pharmacist and pharmacy manager to support dispensing functions, pharmacy operational maintenance activities, inventory management, patient care…
Added 12 mins ago
Senior Technology Alliances Manager
Mimecast North America, Inc.
United States of America, MA
Contribute to program development and drive process improvements and automation across technology alliance tools and workflows.
Added 12 mins ago
Cloud Security Administrator - RHEL
LEIDOS, INC.
Adelphi, MD
Working knowledge of AWS security services, including IAM, CloudTrail, CloudWatch, Security Hub, GuardDuty, Systems Manager, KMS, and VPC security controls.
Added 12 mins ago
Deputy Program Manager
LEIDOS, INC.
Remote, United States
Leidos is seeking an experienced Deputy Program Manager (DPM) for the Department of Veterans Affairs (VA) Summit Advanced Tooling, Lakehouse, and Artificial Intelligence Services (ATLAS)…
Added 14 mins ago
LEAD ENGINEER - MEP (3RD SHIFT)
Compass Group
Florence, KY
Added 14 mins ago
ENGINEER, CHIEF
Compass Group
Florence, KY
Added 21 mins ago
J
Director of CRM & Loyalty -Crecera
Minneapolis, MN
- $110,000 to $160,000 USD / year
Reports to: General Manager, Sports Business Unit
Added 22 mins ago
Manager, Media Finance
SWBG Orlando Corporate Operations Group, LLC
Orlando, FL · Miami, FL
The Manager, Marketing Finance plays a critical role in overseeing the financial planning, budgeting, and reporting of all paid media investments across United Parks & Resorts. This…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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