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Director, Learning Operations and Projects
Signature HealthCARE, LLC
Louisville, KY
…rely on to understand readiness, engagement, compliance, and program…
Added 1 min ago
AB
Senior Product Owner
Absolute Business Solutions Corp
Bethesda, MD
- $135,000 to $245,000 USD / year
The 10-year DOMEX Technology Platform (DTP) program modernizes the secure data, application, and infrastructure capabilities supporting DIA’s National Digital Exploitation & OSINT Center…
Added 1 min ago
AB
Product Owner
Absolute Business Solutions Corp
Bethesda, MD
- $110,000 to $225,000 USD / year
…mission software for DIA-NDOC under the DTP contract. You will lead an Agile application team and work with Government leads, the Lead Systems Engineer, and the Release Train Engineer to…
Added 2 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have the ability to prioritize well, communicate…
Added 2 mins ago
C
BAS/BMS Controls Engineer
Carrier
Glen Allen, VA
- $64,500 to $129,500 USD / year
…such as Project Engineer, Technical Manager, or Operations Lead, as well as mentor junior staff and contribute to strategic initiatives that shape our service…
Added 2 mins ago
A
Manufacturing Operator - 2nd Shift
Aerotek
Winchester, VA
- $20.9 USD / hour
Perform simple maintenance on equipment as needed and immediately report any malfunctioning machinery to the appropriate Supervisor or Lead.
Added 2 mins ago
IT Quality Assurance Manager
General Dynamics Information Technology
Falls Church, VA
The Portfolio Test Lead – VA Programs provides strategic and hands-on leadership for testing across multiple contracts within the GDIT Veterans Affairs (VA) portfolio. This role leads…
Added 2 mins ago
Subcontracts Administrator Principal
General Dynamics Information Technology
Falls Church, VA
…cost-effective subcontracting solutions that enable successful program execution, strengthen supplier performance, and advance the customer’s operational and strategic…
Added 2 mins ago
7
Store Crew
7-Eleven
Ashburn, VA
- $14.5 to $19.43 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
Lead Design Technologist
CACI International
Ashburn, VA
We are seeking an entrepreneurial Lead Design Technologist to scale human-centered design across CACI, operating within the Agile Solution Factory (ASF) Center of Excellence (COE) and the…
Added 2 mins ago
Site Logistics Operations Lead
Meta
Sterling, VA
Meta is seeking an experienced Data Center Site Logistics Operations Lead in support of data center logistics operations. This Lead will be responsible for working closely with the unique…
Added 2 mins ago
AI/ML Engineering Director
General Dynamics Information Technology
Fairfax, VA
…engagement. Candidates must be able to prototype solutions, lead discovery sessions, present architectures to executives and develop AI capabilities…
Added 2 mins ago
Senior Front End Engineer
General Dynamics Information Technology
Fairfax, VA
Lead the development of accessible, performant, and user-centered web applications that serve government customers
Added 2 mins ago
Senior Archaeologist
ICF Environmental, Inc.
San Diego, CA
The Archaeologist position will provide cultural resource program support for major utility companies in California, as well as a variety of other projects for public agencies. Will involve…
Added 2 mins ago
Global Senior Data Processing Specialist
ICF Incorporated, LLC
Rockville, MD
…data collection, and data-related innovation under The DHS Program and other large-scale surveys in low- and middle-income…
Added 2 mins ago
GD
PC Systems Specialist – TS/SCI Required
General Dynamics Information Technology
Charlottesville, VA
- $30.6 to $41.4 USD / hour
Lead/Manage/Support: Assist in the analysis, implementation, and management of personal computer systems to include the planning, installation, and troubleshooting of systems and hardware.…
Added 2 mins ago
Director, Security Operations Enablement
AIG
Reston, VA
Own and lead the Security Operations Enablement function, covering Data Engineering, Data Analytics, and SIEM/SOAR engineering
Added 2 mins ago
Lead Agile Transformation Coaches
System One
Reston, VA
We are seeking an experienced Lead Agile Transformation Coach to drive enterprise-wide Agile transformation initiatives and foster a Lean-Agile culture across teams, programs, and…
Added 3 mins ago
Continuous Improvement Specialist
Gemini, Inc.
Decorah, IA · Taylor, TX · Cannon Falls, MN
…existing processes, identify opportunities for improvement, lead continuous improvement initiatives, and establish standardized work practices. A key responsibility is the management and…
Added 3 mins ago
Senior Director Digital Native, Customer Engineering
Cloudflare
Austin, TX
…with the Area Vice President of Sales for Digital Native/AI to lead one of Cloudflare’s fastest-growing market segments. As a key member of the leadership team, this role serves as a…
Added 3 mins ago
Procurement Analyst
General Dynamics Information Technology
Herndon, VA · Falls Church, VA
…Sourcing & Procurement organization. In this role, you will lead and execute procurement activities across the On-Premise Software commodity team, applying your sourcing experience,…
Added 3 mins ago
Facility Security Officer (FSO)
NTT America, Inc.
Herndon, VA
Lead annual self-inspections; create and submit certification packages via NISS. Maintain DD254 tracking, including classification guidance adherence and subcontract flow-downs.
Added 3 mins ago
Technical Lead/Solution Architect
Guidehouse
MCLEAN, VA
The Technical Lead / Solution Architect will provide technical leadership, solution architecture, and engineering direction for a large-scale agile software development and platform…
Added 3 mins ago
Automation Principal Engineer
Wells Fargo
MCLEAN, VA
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term,…
Added 3 mins ago
Quality Assurance System Tester
Guidehouse
MCLEAN, VA
The Quality Assurance and Test Automation Lead will support a large-scale agile software development and platform modernization program supporting the GrantSolutions contract. This role…

Cisco

Technical Product Manager - Support / TAC

San Jose, CA, United States

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Job details

Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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