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Cyber Security Analyst, ISSM
CACI International
Alexandria, VA
The person in this role will serve as a Cybersecurity Analyst / Information Systems Security Manager (ISSM)-type practitioner supporting JIATF-401 in a high-tempo Joint environment. This…
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Principal Aftermarket Technical Product Manager
GE Aerospace
Charlottesville, VA · Glen Allen, VA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
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Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA
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Product Manager- TS/SCI w/poly
General Dynamics Information Technology
Chantilly, VA
Advance how our customers operate while you advance your career. Join GDIT as a Product Manager and build an impactful career in enterprise IT, collaborating with people who are driven and…
Added 1 min ago
Microsoft Endpoint Services Manager
CACI International
Chantilly, VA
CACI is seeking an accomplished and forward‑leaning Microsoft Endpoint Services Manager to manage one of our Unified Endpoint Management (UEM) engineering teams supporting the EITaaS…
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Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
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Total Rewards Manager
Sunrise Senior Living
McLean, VA
Sunrise Senior Living is seeking a Total Rewards Manager to lead the analysis, design, administration, and continuous improvement of compensation and benefits programs across the U.S. and…
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Principal, Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon
Herndon, VA · Arlington, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
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Supply Chain Manager I, GTS Field
Amazon
Arlington, VA
As a Supply Chain Manager on the Network planning Team, this role will analyze the delivery performance across the North American transportation network, identify improvement opportunities…
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Manager III, Network Development Engineering, Bespoke Solutions
Amazon
Arlington, VA · Herndon, VA
…keeps Amazon running? As a Network Development Engineering Manager, you will own the strategy and execution for systems that power critical services, driving reliability and operational…
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Senior Technical Infrastructure Program Manager, Network Engineering
Amazon
Arlington, VA · Herndon, VA
Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM) to help us continue to build the largest network in the world. This role offers endless opportunities to…
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Lead Risk Specialist
Capital One
McLean, VA · Richmond, VA
…across lines of business, working collaboratively with teams to design, champion, and implement progressive frameworks and automation that safeguard our…
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Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Richmond, VA · McLean, VA
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
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Area Program Manager, Environmental, Health and Safety Construction
Google
Richmond, VA
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Senior Technical Program Manager
Akamai Technologies, Inc.
Richmond, VA
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
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Creator Partnerships Manager
Hadley Designs
Remote, United States
That's where you come in. We're looking for an Creator Partnerships Manager who has already built and scaled affiliate programs for e-commerce brands and is ready to do it again with us.…
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Manager Strategic Risk Adjustment Programs
Highmark Health
Richmond, VA
…and definition; operating model definition; incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with…
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Principal Portfolio Manager, Infrastructure Development
Meta
Richmond, VA
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
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Vice President, Cloud Platform Engineer
SitusAMC
Richmond, VA
Infrastructure as Code (IaC): Design, build, and maintain automated infrastructure using Terraform and AWS services (Lambda, SQS, RabbitMQ, event-driven technologies).
Added 1 min ago
Construction Manager, Retail
Meta
Richmond, VA
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 1 min ago
C
Program Manager, EBMS
CBRE
Richmond, VA
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
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C
Test Analyst - QNXT
Cognizant
Richmond, VA
- $70,000 to $92,000 USD / year
…across Provider and Claims modules. In this role, you will design detailed test scenarios, run complex SQL queries for backend validation, manage defect resolution, and perform root-cause…
Added 1 min ago
Systems Administrator – Kiteworks
SitusAMC
Richmond, VA
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
Added 1 min ago
Contracting Officer
Office of the Director of National Intelligence
McLean, VA
…negotiation, and presentation of the National Intelligence Program (NIP) budget on behalf of the Director of National Intelligence to the President and the Congress. The CFO's three main…
Added 2 mins ago
Clinical Operations Project Manager - Periop & Procedural Services
UKH University of Kansas Hospital Authority
Kansas City, KS
The Perioperative and Procedural Services Clinical Operations Project Manager supports perioperative and procedural areas by managing transformation projects aimed at improving care…

Cisco

Technical Product Manager - AI Native Professional Services

San Jose, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM Our team drives Cisco CX's transformation to AI-native delivery, focusing on Professional Services modernization. We operate as a collaborative group of experts in networking, infrastructure, and AI-driven automation, working together to accelerate customer outcomes. With a dynamic and innovative culture, the team blends technical depth with strategic vision to deliver innovative solutions. The team's work is integral to Cisco's broader mission of enabling smarter, faster, and more autonomous service delivery at scale. We are a close-knit, motivated team passionate about pioneering AI in enterprise IT operations.

YOUR IMPACT

Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery including Plan Design , Implement and Operate end to end workflow. Drive the design and execution of autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates to optimize delivery speed and quality. Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes. Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents. Your role directly influences the modernization of Cisco's service delivery, enabling faster, smarter customer success.

MINIMUM QUALIFICATIONS

Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access.
Familiarity with customer-facing intake/insight platforms like Cisco IQ and automation platforms such as AgenticOps and AI Canvas.
Knowledge of event-driven or state-machine-based workflow design (e.g., CMMN, BPMN) and governance frameworks for automated decision-making.
Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows.
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.

PREFERRED QUALIFICATIONS

Exposure to AI Native product offerings and compliance-driven delivery frameworks.
Solid understanding of confidence/autonomy scoring and RACI-based governance models.
Experience with AI-driven automation in Professional Services or customer success environments.
Ability to classify and sequence AI initiative portfolios with resource reallocation strategies.
Excellent collaboration skills within cross-functional and autonomous teams.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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