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Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
AWS Building Connectivity Engineering owns the design, planning, delivery, and operation of the internal networks that Amazonians rely on to access their tools and achieve connectivity for…
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Sr. Analytics & AI Specialist Solutions Architect, AGS US Specialist SA
Amazon Web Services, Inc.
Boston, MA · Austin, TX · Arlington, VA · Atlanta, GA · New York, NY · East Palo Alto, CA · Herndon, VA · Chicago, IL · Dallas, TX
…providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their…
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CR
Business Analysis, Charles River Development, Vice President
Charles River Systems Inc MA
United States
- $120,000 to $202,500 USD / year
…thinkers and problem solvers, committed to our end users and engineering excellence. We use mentorship and teamwork to impact and drive our business forward every day. By joining the Middle…
Added 3 mins ago
Tool Maker - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Read and interpret blueprints, sketches, and engineering drawings.
Added 3 mins ago
CMM Programmer - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
Interpret engineering drawings and GD&T to create measurement plans.
Added 3 mins ago
Validation Engineer - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Bachelor's degree in engineering or a related technical field.
Added 3 mins ago
Advanced Quality Engineer - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Bachelor degree in engineering or a related technical field.
Added 3 mins ago
Validation Engineer - Caro Area
The Pivot Group Network
Caro · Caro, MI
Bachelor's degree in engineering or a related technical field.
Added 3 mins ago
Applications Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Support the sales team with technical questions and customer visits.
Added 3 mins ago
Engineering Manager - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Are you a detail-oriented professional with a passion for leading engineering teams and driving technical excellence? The Pivot Group Network, a Michigan manufacturing-focused recruiting…
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Validation Engineer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Bachelor's degree in engineering or a related technical field.
Added 3 mins ago
Project Manager - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Support continuous improvement projects on the production floor.
Added 3 mins ago
Reliability Engineer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Bachelor's degree in engineering or a related technical field.
Added 3 mins ago
Product and Process Industrialization Intern (Onsite)
ContiTech
Auburn, IN
The Product and Process Industrialization Intern will support continuous improvement (PPI) activities within the manufacturing plant. This role involves hands‑on experience in product and…
Added 3 mins ago
UG
Engineer
UIC Government Services and the Bowhead Family of Companies
Crane, IN
- $73,000 to $75,000 USD / year
Bowhead seeks a Engineer to join our team at the Naval Surface Warfare Center in Crane, IN. The Engineer will provide technical and engineering support services to the Strategic Systems…
Added 3 mins ago
UG
Engineering Technician
UIC Government Services and the Bowhead Family of Companies
Crane, IN
- $25.23 USD / hour
Bowhead seeks an Engineering Technician to join our team in Crane, IN at the Naval Surface Warfare Center (NSWC Crane) in the Power and Energy Division. The Engineering Technician will…
Added 3 mins ago
M
Commissioning & Start-up Engineer (Contract)
ManpowerGroup
Lebanon, IN
- $45 to $60 USD / hour
…Commissioning & Start-up Engineer (Contract), you will serve as a site technical representative during commissioning and qualification (C&Q). You’ll help ensure systems are properly…
Added 3 mins ago
Test & Validation Engineer
Caterpillar, Inc.
Lafayette, IN
Requires a bachelor’s degree in an accredited Engineering or Materials Science curriculum.
Added 3 mins ago
Supplier Development Engineer
Caterpillar, Inc.
Lafayette, IN
Added 3 mins ago
ME
Forward Deployed Engineer
MISO Energy
Carmel, IN
- $190,000 to $215,000 USD / year
Strong foundational education in computer science, engineering, data science, or a related technical field, with an advanced degree preferred.
Added 3 mins ago
Lead Program Scheduler
L3Harris
Fort Wayne, IN
This position serves as a lead planning and scheduling subject matter expert responsible for providing surge support to Tier One Programs. The role delivers direct program support for tool…
Added 3 mins ago
Specialist, Electrical Engineer 1
L3Harris
Fort Wayne, IN
L3Harris is seeking a highly driven Electrical Design Engineer to support the design and development of advanced Ground Support Equipment for use in testing and simulation of…
Added 3 mins ago
Alliance Sales Executive, Associate Director, Snowflake - Industrials & Energy
EY
Indianapolis, IN
Fragmented operational, engineering, and commercial data across upstream, midstream, and downstream value chains
Added 3 mins ago
ServiceNow - ServiceNow Industry Workflow Architect - Tech Cons - Open Location
EY
Indianapolis, IN
…our clients need to overcome some of the biggest creative and technical challenges…
Added 3 mins ago
Solution Architect - Senior Manager - Consulting - Location OPEN
EY
Indianapolis, IN
Lead and influence engineering teams without direct authority; providing technical guidance and setting architectural standards, patterns, and guardrails

Closed listing

Cisco

Technical Consulting Engineer - Architecture

Research Triangle Park, NC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 12/03/2026Meet the Team This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, in Enterprise Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking. We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.

Your Impact As a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team, you will serve as a vital technical authority, ensuring our customers’ security and networking architectures operate with maximum efficiency and reliability. You will leverage your strong technical background to conduct advanced troubleshooting on complex, mission-critical issues - ranging from hardware crashes to memory leaks - utilizing deep systems-level thinking and advanced diagnostic tools. Your impact extends well beyond immediate issue resolution; you will drive continuous improvement by identifying and submitting high-quality defect reports to Engineering, creating essential intellectual property, and enhancing our shared lab environments. By collaborating across a global network of partners, internal stakeholders, and product teams, you will foster a culture of discovery and peer mentorship. Ultimately, you will play a pivotal role in maintaining the elite standards of Cisco Technical Services, directly influencing product quality and delivering the superior customer experience that empowers our clients to succeed in an increasingly complex digital landscape.

Minimum Qualifications:

5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols.
Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Preferred Qualifications:

Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
Track record of successful cross-functional collaboration with engineering and product development teams.
Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.
Proficient in one or more Programming languages (C, C++, Java, Python). Knowledge of Cloud/Virtualization technologies.
Any networking level certification in cloud (AWS Certified advanced networking, GCP Professional Cloud Network Engineer, Azure Network Engineer)

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$119,600.00 - $174,200.00

Non-Metro New York state & Washington state:

$103,400.00 - $166,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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