Jobs in the United States

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Added 1 min ago
Snowflake Data Engineer
EXL Talent Acquisition Team
NY
Troubleshoot production pipelines and perform root-cause analysis across ingestion and transformation layers.
Added 5 mins ago
Senior Staff Hardware Engineer Technical Lead, AI Infrastructure
Google
Sunnyvale, CA
Proven track record of synthesizing complex engineering data to lead cross-functional groups and external partners through ambiguous root-cause analysis.
Added 5 mins ago
Senior Data Center Controls Engineer
Google
Reston, VA · Atlanta, GA · Austin, TX · Kirkland, WA · New York, NY · San Francisco, CA · Sunnyvale, CA
Troubleshoot and perform root cause analysis for BMS and EPMS issues in Google data centers, providing immediate technical support, resolving quarterly maintenance actions, and supporting…
Added 24 mins ago
AWS DevOps/Security Engineer Senior/Architect
Jobgether
Remote, United States
Participate in production support, incident response, root-cause analysis, and continuous service improvement initiatives.
Added 59 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Pierre, SD
- $40 to $50 USD / hour
Identify, document, prioritize, track, retest, and close defects. Support root-cause analysis and continuous quality improvement.
Added 1 hour ago
IT Software Engineer, EA EPS
Micron Technology, Inc.
Boise, ID
Leverage data and AI Assisted analysis to support impact assessment, root-cause analysis, solution design, testing, and continuous improvement.
Added 1 hour ago
Senior Lead Engineer - Design Verification
Altera Corporation
San Jose, CA
Lead debug of difficult simulation, integration, and system-level failures; apply rigorous root-cause analysis and drive timely resolution across design, verification, firmware, and…
Added 1 hour ago
Sr. Engineer - Electrical Maintenance
MAHLE
Pithampur, IN
Data analysis skills for troubleshooting and resolving root cause analysis of machine defects.
Added 1 hour ago
O
Senior Network Developer
Oracle
Seattle, WA · Nashville, TN · Redwood City, CA · Santa Clara, CA · Reston, VA
- $91,400 to $187,000 USD / year
-Implements new approaches to improve break-fix validation and post-event root cause analysis (RCA), ensuring issues are resolved and lessons are integrated within the team.
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Cheyenne, WY
- $40 to $50 USD / hour
Identify, document, prioritize, track, retest, and close defects. Support root-cause analysis and continuous quality improvement.
Added 1 hour ago
Staff Thin Film Process Development Engineer
Micron Technology, Inc.
Boise, ID
As a Staff Thin Film Process Development Engineer, you will develop and own advanced thin-film deposition processes supporting next-generation semiconductor technologies. You will translate…
Added 2 hours ago
SentinelOne Engineer
Jobgether
Remote, United States
Conduct threat hunting activities and root-cause analysis to identify security incidents and potential vulnerabilities.
Added 2 hours ago
Senior Technical Engineering Leader - Guidewire PolicyCenter & Policy Lifecycle
MAPFRE Insurance
Webster, MA
Lead root cause analysis and remediation efforts for critical production incidents.
Added 2 hours ago
Staff Quality Systems Engineer
J&J Family of Companies
Danvers, MA
Lead complex investigations of product and process nonconformances using advanced root cause analysis methodologies (e.g., Fault Tree Analysis, 5 Whys, Fishbone, DOE).
Added 2 hours ago
P
Electrical Engineer
Pfizer
Andover, MA
- $82,700 to $137,900 USD / year
Participate in Root Cause Failure Analysis investigations and update equipment reliability plans in collaboration with Production and Quality team leads.
Added 2 hours ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Boston, MA
- $40 to $50 USD / hour
Identify, document, prioritize, track, retest, and close defects. Support root-cause analysis and continuous quality improvement.
Added 2 hours ago
Energetics Lead Engineer Propulsion – Level 4: Active Secret Clearance
Northrop Grumman
Chandler, AZ
Dispositioning nonconforming hardware and leading anomaly investigations, including root-cause analysis and corrective actions
Added 2 hours ago
Sr. Principal Electrical Engineer IV
Northrop Grumman
Chandler, AZ
Burndown of nonconformances and/or root cause failure analysis of electronic systems.
Added 2 hours ago
J
Lead Site Reliability Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
Experience with incident management, root cause analysis, infrastructure troubleshooting, and implementing long-term preventive solutions.
Added 2 hours ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Phoenix, AZ
- $40 to $50 USD / hour
Identify, document, prioritize, track, retest, and close defects. Support root-cause analysis and continuous quality improvement.
Added 2 hours ago
SS
Linux Engineer
Samsung SDS America
Plano, TX
- $156,000 to $166,000 USD / year
Troubleshoot complex issues across compute, storage, networking, and OS layers with strong root-cause analysis.
Added 2 hours ago
Operations Analyst
Celsius
Boca Raton, FL
Support root-cause analysis and recommend actions to improve supply-chain performance.
Added 3 hours ago
Senior Systems & Infrastructure Engineer
GEM Technologies
NY · New York, NY
We are looking for an engineer who can step into a difficult situation, troubleshoot across technologies, determine the root cause, communicate clearly with the people involved, and remain…
Added 3 hours ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
o Power Systems Engineer (BESS & Power Conversion Systems)
Added 3 hours ago
AR
Junior Robotics Software Engineer
AlphaOne Robotics
Dallas, TX
- $60,000 to $90,000 USD / year
Document observed issues, symptoms, and perform preliminary root cause analysis.

Closed listing

Cisco

Technical Consulting Engineer - Enterprise Switching

Research Triangle Park, NC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 12/03/2026Meet the Team This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, such as Security and Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking. We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.

Your Impact As a Technical Consulting Engineer, you will apply your technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures. You will manage integrated solutions in a highly complex technical environment, utilizing deep cross-product knowledge and systems-level thinking. By collaborating with customers, partners, and internal stakeholders, you will drive issue resolution and continuous improvement. You will actively contribute to product quality by identifying and submitting defects and quality escalations to Engineering. Furthermore, you will utilize and enhance lab environments, leverage diagnostic tools and packet analysis, and mentor peers to foster individual and team development.

Minimum Qualifications

5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
Active CCNP Level Certification
Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues.
Strong cross-product knowledge with the ability to apply systems-level thinking to integrated solutions along with a proven track record of effective customer collaboration and stakeholder management to drive issue resolution.

Preferred Qualifications:

Experience leveraging AI capabilities, automation, and advanced diagnostic tools to improve troubleshooting efficiency.
Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
Cisco VoIP: Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.
Cisco ISE: Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
Experience contributing to digital intellectual capital and scaling technical solutions across an organization.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$119,600.00 - $174,200.00

Non-Metro New York state & Washington state:

$103,400.00 - $166,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Provide technical expertise
Technical support
Troubleshooting
Product knowledge
Process improvement
Team building
Customer service
CCNP
Root cause analysis
Documentation
Wireshark
Tcpdump
OSPF
EIGRP
BGP
Create solutions to problems
Work as a team
Sales

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