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Added 1 hour ago
Senior Software Engineer Technical Remediation & Enablement
Citigroup
New York, NY
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 2 hours ago
Space Enterprise Optimization Analyst/ Space Enterprise Optimization Specialist
The Aerospace Corpor
Colorado Springs, CO
…optimization, space network design, orbital analysis, and space security and defense - Leveraging in-house and commercial- and government-off-the-shelf engineering analysis tools to deliver…
Added 2 hours ago
Space Enterprise Optimization Analyst/ Space Enterprise Optimization Specialist
The Aerospace Corpor
Colorado Springs, CO
…optimization, space network design, orbital analysis, and space security and defense - Leveraging in-house and commercial- and government-off-the-shelf engineering analysis tools to deliver…
Added 9 hours ago
Digital Resiliency Manager
Edward Jones
Tempe, AZ
…design and implementation of resilient architectures from a security and operational standpoint. The goal is to transform traditional business continuity management disaster recovery plans…
Added 9 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 9 hours ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 9 hours ago
Associate - Business Development
Mayo Clinic
Phoenix, AZ
…investment criteria and capital structure standards; (c) Manage or lead financial modeling, valuation, scenario analysis, comprehensive diligence and related activities; (d) work with…
Added 10 hours ago
Growth Marketing Analyst
Tufts Medicine
Burlington, MA
…content pathways, conversion UX, appointment scheduling flows, lead capture, and follow-up engagement to reduce friction and increase…
Added 19 hours ago
Applications Development Sr Programmer Analyst - Assistant Vice President
Citigroup
Irving, TX
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 22 hours ago
Digital Resiliency Manager
Edward Jones
St. Louis, MO
…design and implementation of resilient architectures from a security and operational standpoint. The goal is to transform traditional business continuity management disaster recovery plans…
Added 22 hours ago
RPA Process Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
As a PROJECT - Strategy, Growth, and Transformation RPA Process Analyst on the Government & Public Services team, you will be responsible for...
Added 22 hours ago
Senior Consultant Facilities and Environmental Workstream Lead - Government & Public Services
Deloitte
Rosslyn, VA
…deliver meaningful outcomes. As part of this work, the Site Analyst supports site implementation activities that help teams stay organized, meet project milestones, and maintain accurate…
Added 22 hours ago
Information Warfare Strategist
BOOZ, ALLEN & HAMILTON, INC.
Quantico, VA
As an Information Warfare Strategist on our team, you'll lead the analysis of DoD Information Operations ( IO ) policies , readiness, and capabilities on projects for the Deputy Commandant…
Added 23 hours ago
Business Technology Analyst
U.S. Bank
Milwaukee, WI
…audits, maintain department documentation and other tasks. Lead projects independently. Participate in a culture of continuous improvement, risk-based thinking, and employee…
Added 23 hours ago
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Architect, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $128,800 to $161,000 USD / year
As an Microsoft Security Architect within the Professional Services organization, you will have the opportunity to design, plan, and architect technology solutions based on the identity…
Added 1 day ago
IT SPECIALIST (ENTARCH) - TITLE 32
Air National Guard Units
Robins AFB, GA
…appropriate technical and policy guidance for each assigned project. Ensures downward directed IT projects/programs integrate with existing infrastructures. Manages and directs engineering…
Added 1 day ago
Business Systems Analyst III NA
Robert Half
San Ramon, CA
Robert Half is seeking an ambitious and talented Business Systems Analyst III to join our innovated Front Office Technology Group. A successful BSA III candidate will analyze business…
Added 1 day ago
CA
9910 Public Service Trainee - Greenagers 2027 (Tenderloin, Northeast, Southeast)
City and County of San Francisco
San Francisco, CA
- $25 USD / hour
…working with volunteers, presenting on a community research project, and learning how to lead volunteer…
Added 1 day ago
Cybersecurity Analyst (Cyber Threat Intel)
City of New York
New York City, NY
The Cybersecurity Analyst (Cyber Threat Intel) within NYC Cyber Command perform many critical functions in support of the program’s areas of focus by providing direct support to executive…
Added 1 day ago
AE
Project Analyst I
American Express
New York, NY
- $65,500 to $102,500 USD / year
The Project Analyst I is responsible for leading the execution of Tier 3, 4 and 5 projects within the OnBrand creative process. This role ensures projects are delivered on time, within…
Added 1 day ago
Analyst Lead, Media & Industry
Fidelity Information Services
NEW YORK, NY
Added 1 day ago
BTIG: Investment Banking, Business Manager, Associate
U.S. Bank
New York, NY
Identify process gaps and lead initiatives to improve efficiency, scalability, and client/service delivery.
Added 1 day ago
Solutions Architect
Cisco Systems, Inc.
San Jose, CA
The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to…
Added 1 day ago
Energy & Transmission Markets Analyst
Leidos
Framingham, MA
Leidos Energy is seeking an Energy & Transmission Market Consultant who is an experienced electricity market analyst to help expand an existing consulting practice focused on due diligence…
Added 1 day ago
Specialty Transplant Billing Operator
Deloitte
Boston, MA
…ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent…

Closed listing

Cisco

Solutions Architect

San Jose, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. This role translates sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that drive operational efficiency, visibility, and SLA attainment.

Key Responsibilities

Solution Design & System Configuration

Translate business requirements into comprehensive functional compose, solution architectures, and user journeys across the global Service Supply Chain footprint.
Compose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.
Be responsible for the definition of end-to-end service lifecycle flows - including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.

Business Process Optimization

Analyze end-to-end service supply chain, reverse logistics, and repair operations to identify process bottlenecks, cycle-time gaps, and automation opportunities.
Recommend industry standard processes, workflow automations, and scalable system capabilities to improve operational efficiency and service level agreement (SLA) performance.

Implementation & Enhancements

Lead functional configurations, end-to-end test execution (System Integration Testing [SIT] and User Acceptance Testing [UAT]), cutover planning, and production releases.
Conduct cross-system impact analyses, define regression test suites, and support global rollouts.

Multi-Functional Collaboration

Partner closely with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver unified E2E capabilities.
Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.

Production Support & Operational Perfection

Triage sophisticated functional and operational issues, perform structured Root Cause Analysis (RCA), and drive permanent corrective actions.
Handle production incident queues and operational issues to ensure high platform availability and strict SLA compliance.

Documentation & Governance

Author clear user stories, functional requirement documents (FRDs/FDDs), acceptance criteria, system interaction diagrams, and test scenarios.
Develop and maintain system configuration guides, business process maps, and Standard Operating Procedures (SOPs).
Ensure strict compliance with enterprise IT controls, information security policies, audit standards, and formal change governance.

Data, Telemetry & Reporting

Guide data validation, master data governance, and data reconciliation activities across disparate supply chain platforms.
Partner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA turnaround time, depot yield, inventory velocity, carrier on-time delivery, warranty recovery).

Qualifications

Minimum Qualifications

Education & Experience: Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or related field with 5+ years of relevant experience (or Master’s degree with 2+ years of experience).
Core Functional Expertise:
5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.
Strong functional understanding of core aftermarket workflows: Return Merchandise Authorization (RMA), warranty/contract entitlement, depot repair operations, parts replenishment, scrap/harvest disposition, and reverse logistics.
Technical & Integration Skills:
Demonstrable experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
Solid grasp of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
Proficiency in data querying and analysis using SQL and relational data models.
Business & Analytical Skills:
Sophisticated business process modeling and mapping skills.
Translate intricate business challenges into sophisticated, scalable technology solutions.
Practical experience working in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
Validated hands on and knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
Professional & Interpersonal Skills:
Strong verbal and written communication skills to articulate technical concepts clearly to non-technical business customers.
Detailed documentation subject area and analytical problem-solving approach.
Validated adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Preferred Qualifications

Experience within high-tech, telecommunications, networking, or electronics hardware industries.
Exposure to integration middleware and event streaming platforms (e.g., Kafka, MuleSoft, AWS/GCP integration services, Tibco, EDI/B2B gateways).
Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/Depot vendor systems.
Proficiency with enterprise project management and service desk tooling (Jira, Confluence, ServiceNow ESP).
Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $138,100.00 to $196,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$138,100.00 - $226,000.00

Non-Metro New York state & Washington state:

$124,000.00 - $201,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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