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Added 2 mins ago
Data Quality Analyst
U.S. Courts
Portland, OR
Summary The Data Quality Analyst (DQA) is responsible for the veracity and efficiency of the case information system. The incumbent provides quality assurance of all electronic entries…
Added 2 mins ago
Policy Development Analyst - Senior
Intermountain Health
Salem, OR
…rules, define coverage for benefits, program the claims payment system and develop provider reimbursement schedules. Leads the implementation process which affects or are affected by the…
Added 5 mins ago
Budget Expense Analyst For the Division of Budget
City of New York
New York City, NY
…Administration, is composed of 3 Units: Expense, Grants & Revenue, and Operations. Your Team in the Budget Expense Unit manages the agency’s $1+ billion operating budget, which is comprised…
Added 14 mins ago
NH
Senior Epic Applications Analyst-Virtual Health (Hybrid)
Northwell Health
Syosset, NY
- $98,300 to $170,100 USD / year
…materials throughout implementation and helps ensure smooth operations post…
Added 15 mins ago
Compensation & Benefits Analyst
Gorbel, Inc.
VICTOR, NY
…of America) Job Description: The Compensation and Benefits Analyst is responsible for administering, analyzing, and supporting Gorbel's compensation and benefits programs to ensure they are…
Added 15 mins ago
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Product Services & Management Analyst - Clinical Imaging
Northwell Health
Melville, NY
- $75,020 to $126,250 USD / year
We are seeking a highly motivated and experienced PACS Analyst to join our dynamic IT team and play a critical role in the support, maintenance, and optimization of our Picture Archiving…
Added 15 mins ago
NH
Product Services & Management Analyst - Clinical Imaging
Northwell Health
Melville, NY
- $75,020 to $126,250 USD / year
We are seeking a highly motivated and experienced PACS Analyst to join our dynamic IT team and play a critical role in the support, maintenance, and optimization of our Picture Archiving…
Added 16 mins ago
Portfolio & Performance Analyst
JPMorgan Chase
Brooklyn, NY
…markets and fluent across wealth management products, securities operations, and performance system architecture (including legacy platforms), they bridge front office, technology, and risk…
Added 16 mins ago
Commercial Credit Analyst 3
Community Financial System, Inc.
SYRACUSE, NY
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Added 16 mins ago
Product Configuration Technical Analyst I/II
Capital District Physicians Health Plan Inc
BUFFALO, NY
Added 16 mins ago
Business Analyst Advisor - remote NY
DXC Technology
Albany, NY
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private…
Added 16 mins ago
Policy Development Analyst - Senior
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Albany, NY
…rules, define coverage for benefits, program the claims payment system and develop provider reimbursement schedules. Leads the implementation process which affects or are affected by the…
Added 16 mins ago
Business Analyst Advisor - remote NY
DXC Technology
Albany, NY
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private…
Added 17 mins ago
Programmer Analyst Monroe Community College
Monroe Community College
ROCHESTER, NY
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Added 17 mins ago
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Ad Operations Analyst
TEKsystems
New York, NY
- $50 to $60 USD / hour
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Added 17 mins ago
Director, Free Response Rating Capability Analyst
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Director, FR Rating Capability Analyst College Board - AP & Instruction Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or…
Added 17 mins ago
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NEW YORK, NY
…about hospitality and events to join our events team. The Event Analyst role supports the Salesforce Events Team by fielding all event requests from intake to assignment, managing the event…
Added 17 mins ago
Oliver Wyman Revenue FP&A Analyst New York
Marsh McLennan Inc.
NEW YORK, NY
…seeking a highly analytical and systems-oriented Revenue FP&A Analyst to support consolidated revenue reporting, forecasting, backlog analysis, and financial planning activities across a…
Added 17 mins ago
BTIG: Investment Banking, Business Manager, Associate
U.S. Bank
New York, NY
…senior bankers and key stakeholders (Finance, Legal/Compliance, Operations, Technology, HR, Risk) to drive the operational, financial, and strategic execution of the Investment Banking…
Added 18 mins ago
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Epic Clinical Analyst II - Beaker (Hybrid NYC)
NYU Langone Medical Center
New York, NY
- $84,577.93 to $134,732.85 USD / year
The Epic Systems Clinical Analyst 2 is responsible for in-depth knowledge of assigned Epic System software. He/she conducts regular day-to-day communication, reviews the software,…
Added 18 mins ago
Analyst, Business Banking TM Implementation
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NEW YORK, NY
Added 18 mins ago
BTIG: Business Operations & Analytics, Associate
U.S. Bank
New York, NY
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Added 34 mins ago
SENIOR PROGRAMMER ANALYST
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New York City, NY
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Added 34 mins ago
JR. ASSET MANAGEMENT ANALYST
City of New York
Brooklyn, NY
…enhancing programs to generate analytical reports from the request system (ServiceNow) and inventory database for management review and daily operations of the Office of Specifications and…
Added 52 mins ago
Research Analyst 1
Vanderbilt University Medical Center
Nashville, TN
…clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out…

Closed listing

Cisco

Solutions Architect

San Jose, CA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. This role translates sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that drive operational efficiency, visibility, and SLA attainment.

Key Responsibilities

Solution Design & System Configuration

Translate business requirements into comprehensive functional compose, solution architectures, and user journeys across the global Service Supply Chain footprint.
Compose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.
Be responsible for the definition of end-to-end service lifecycle flows - including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.

Business Process Optimization

Analyze end-to-end service supply chain, reverse logistics, and repair operations to identify process bottlenecks, cycle-time gaps, and automation opportunities.
Recommend industry standard processes, workflow automations, and scalable system capabilities to improve operational efficiency and service level agreement (SLA) performance.

Implementation & Enhancements

Lead functional configurations, end-to-end test execution (System Integration Testing [SIT] and User Acceptance Testing [UAT]), cutover planning, and production releases.
Conduct cross-system impact analyses, define regression test suites, and support global rollouts.

Multi-Functional Collaboration

Partner closely with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver unified E2E capabilities.
Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.

Production Support & Operational Perfection

Triage sophisticated functional and operational issues, perform structured Root Cause Analysis (RCA), and drive permanent corrective actions.
Handle production incident queues and operational issues to ensure high platform availability and strict SLA compliance.

Documentation & Governance

Author clear user stories, functional requirement documents (FRDs/FDDs), acceptance criteria, system interaction diagrams, and test scenarios.
Develop and maintain system configuration guides, business process maps, and Standard Operating Procedures (SOPs).
Ensure strict compliance with enterprise IT controls, information security policies, audit standards, and formal change governance.

Data, Telemetry & Reporting

Guide data validation, master data governance, and data reconciliation activities across disparate supply chain platforms.
Partner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA turnaround time, depot yield, inventory velocity, carrier on-time delivery, warranty recovery).

Qualifications

Minimum Qualifications

Education & Experience: Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or related field with 5+ years of relevant experience (or Master’s degree with 2+ years of experience).
Core Functional Expertise:
5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.
Strong functional understanding of core aftermarket workflows: Return Merchandise Authorization (RMA), warranty/contract entitlement, depot repair operations, parts replenishment, scrap/harvest disposition, and reverse logistics.
Technical & Integration Skills:
Demonstrable experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
Solid grasp of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
Proficiency in data querying and analysis using SQL and relational data models.
Business & Analytical Skills:
Sophisticated business process modeling and mapping skills.
Translate intricate business challenges into sophisticated, scalable technology solutions.
Practical experience working in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
Validated hands on and knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
Professional & Interpersonal Skills:
Strong verbal and written communication skills to articulate technical concepts clearly to non-technical business customers.
Detailed documentation subject area and analytical problem-solving approach.
Validated adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Preferred Qualifications

Experience within high-tech, telecommunications, networking, or electronics hardware industries.
Exposure to integration middleware and event streaming platforms (e.g., Kafka, MuleSoft, AWS/GCP integration services, Tibco, EDI/B2B gateways).
Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/Depot vendor systems.
Proficiency with enterprise project management and service desk tooling (Jira, Confluence, ServiceNow ESP).
Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $138,100.00 to $196,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$138,100.00 - $226,000.00

Non-Metro New York state & Washington state:

$124,000.00 - $201,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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