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Added just now
Senior Software Engineer, Search Platform
NY · Frisco, TX · Eagan, MN
We are building the next-generation search platform, with a vision to democratize knowledge construction and consumption at Thomson Reuters. The platform consolidates search systems across…
Added just now
Staff Software Engineer, Search Control Plane
NY · Frisco, TX · Eagan, MN
We are building the next-generation search platform, with a vision to democratize knowledge construction and consumption at Thomson Reuters. The platform consolidates search systems across…
Added just now
Staff Software Engineer, Search Retrieval Platform
NY · Eagan, MN
We are building the next-generation search platform, with a vision to democratize knowledge construction and consumption at Thomson Reuters. The platform consolidates search systems across…
Added 2 mins ago
Microsoft 365 & Cloud Engineer
United States
We’re looking for a hands-on Microsoft 365 & Cloud Engineer who thrives in a fast-paced environment, enjoys solving complex problems, and can successfully drive multiple projects and…
Added 2 mins ago
Physical Design Engineer
Baya Systems
Santa Clara, CA
Baya is a fast-moving Series B startup built by serial entrepreneurs with a vision to accelerate intelligent computing in the emerging chiplet era. We focus on software-driven, unified…
Added 2 mins ago
Senior Software Engineer - Java Full Stack & AI
Mastercard
O'Fallon, MO
As a Senior Software Engineer, you will independently deliver complex solutions, influence technical design decisions, and help drive engineering excellence across the platform. This role…
Added 2 mins ago
Senior Software Engineer - Java Full Stack & AI
Mastercard
O'Fallon, MO
As a Senior Software Engineer, you will independently deliver complex solutions, influence technical design decisions, and help drive engineering excellence across the platform. This role…
Added 5 mins ago
Software Engineer - Computer Vision
Verkada
San Mateo, CA
One year of professional experience in computer vision and machine learning
Added 5 mins ago
Software Engineer, Cloud Infrastructure
Verkada
San Mateo, CA
Must have a BS, MS, or PhD in Computer Science, or similar technical field of study
Added 5 mins ago
Senior Software Engineer - Cameras
Verkada
San Mateo, CA
Collaborate with the product team to turn requirements into scalable, production-ready solutions aligned with product vision and customer needs, translating product requirements into…
Added 5 mins ago
Backend Engineer
Verkada
San Mateo, CA
A Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a closely related field.
Added 6 mins ago
Cybersecurity Engineer
GD Information Technology, Inc.
Remote, United States
Ability to design AI-powered solutions, integrating large language models, computer vision, and advanced analytics into secure, high-performing environments
Added 9 mins ago
AI/ML Engineering Staff (Signal Processing)
Lockheed Martin
Moorestown, NJ
You are a highly motivated and technically accomplished engineer with extensive experience in signal processing, artificial intelligence, and machine learning for mission systems. You…
Added 9 mins ago
AI/ML Engineering Staff (Electronic Warfare)
Lockheed Martin
Mount Laurel, NJ
You are a highly motivated and technically accomplished engineer with extensive experience in signal processing, artificial intelligence, and machine learning for mission systems. You…
Added 9 mins ago
M
Senior Network Automation Engineer
ManpowerGroup
Jersey City, NJ
- $70 to $73 USD / hour
Our client is seeking a Senior Network Automation Engineer to join their team. As a Senior Network Automation Engineer, you will be part of the Network Engineering and Operations enablement…
Added 9 mins ago
Senior Java Engineer, Vice President
Citigroup
Jersey City, NJ
This Senior Java Engineer role is a senior-level software engineering position embedded within Citi's Exchange-Traded Derivatives (ETD) Clearing technology organization, responsible for…
Added 9 mins ago
ZH
Senior Full Stack Developer
Zelis Healthcare, LLC
Morristown, NJ
- $15.92 USD / hour
We are seeking an experienced Senior Full Stack Cloud Developer / Software Engineer to design, develop, integrate, and support modern enterprise applications across Microsoft, Azure, AWS,…
Added 10 mins ago
Principal Cloud Platform Engineer
Make Your Move
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 12 mins ago
Sr. AI & Machine Learning Engineer
Post Holdings Inc.
Saint Louis, MO
+ Develop predictive, optimization, forecasting, recommendation, computer vision, and generative AI applications
Added 13 mins ago
N
Software Engineer, VOD
NBCUniversal
New York, NY
- $105,000 to $145,000 USD / year
The VOD Engineering team is looking for a Software Engineer to join our engineering team responsible for building and supporting business critical video workflows, systems, and…
Added 15 mins ago
Staff Software Engineer, Demand Bidder, Ad Serving Platform
Roku
San Jose, CA
We're hiring a Senior Software Engineer (Staff scope) to help scale and evolve this platform. Demand Bidder is a large, high-throughput system driving our next phase of growth. As we…
Added 15 mins ago
Staff Software Engineer, Demand Bidder, Ad Serving Platform
Roku
NY · San Jose, CA
We're hiring a Senior Software Engineer (Staff scope) to help scale and evolve this platform. Demand Bidder is a large, high-throughput system driving our next phase of growth. As we…
Added 15 mins ago
Staff Software Engineer, Demand Bidder, Ad Serving Platform
Roku
Boston, MA · San Jose, CA
We're hiring a Senior Software Engineer (Staff scope) to help scale and evolve this platform. Demand Bidder is a large, high-throughput system driving our next phase of growth. As we…
Added 18 mins ago
Software Engineer III
American Express
Phoenix, AZ
…represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse suite of payment and…
Added 19 mins ago
Sr Data Scientist
UST Global Inc
Bellevue, WA
Architect Agentic Systems: Engineer sophisticated multi-agent orchestrations, autonomous reasoning loops, and tool-calling workflows that integrate advanced RAG for complex, multi-step…

Cisco

Software Engineer

Milpitas, CA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

This role is hybrid based in San Jose/Milpitas office.

Meet the Team Join the Catalyst Center Customer Engineering team, which investigates complex software issues affecting customers and helps drive them to resolution. The team works across Cisco support, product engineering, and other partner groups to reproduce issues, identify root causes, and deliver fixes or workarounds. Its work helps restore customer operations while bringing product insights back to engineering. You’ll have opportunities to apply AI and automation to analyze logs, telemetry, and case data, speed up troubleshooting, and identify patterns that can improve the customer experience.

Your Impact Investigate complex customer escalations by analyzing software behavior, logs, traces, and code to identify root causes and determine next steps. Reproduce issues in lab environments and develop code fixes, diagnostic tools, or workarounds to resolve customer problems and prevent recurrence. Partner with development, test, and support teams to validate solutions and communicate clear progress through resolution. Use patterns from escalations to recommend product improvements that strengthen reliability and the customer experience.

Minimum Qualifications Bachelor’s degree in computer science software engineering, computer engineering, or a related field and 5+ years of professional software or a Masters and 2+ years

Experience reading, debugging, or modifying code in production software
Experience with Linux operating systems and operating Kubernetes or containerized microservices
Experience with networking or TCP/IP fundamentals

Preferred Qualifications

Hands-on experience debugging distributed data stores, including PostgreSQL and MongoDB.
Experience supporting or resolving complex customer escalations for enterprise software.
Experience reproducing software issues in lab or test environments.
Experience applying AI, machine learning, or generative AI tools to analyze logs, telemetry, traces, or case data, automate troubleshooting, or improve engineering workflows.
Experience developing diagnostic tools or automation, and communicating technical findings across engineering, support, and product teams.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $167,700.00 to $245,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$167,700.00 - $282,000.00

Non-Metro New York state & Washington state:

$149,100.00 - $250,900.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Recommend product improvements
Customer experience
Computer science
Computer engineering
Debugging
Industrial software
Linux
Kubernetes
Microservices
PostgreSQL
MongoDB
Create solutions to problems
Work as a team
Sales

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