Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Systems Engineer (Salesforce)
UT
…technology - collaborating with customer serviced, product manager, developers and IT, work to enhance the user experience achieve product…
Added just now
General Manager
Forefront Healthcare
Harrisonburg, VA
Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
Added just now
Director of University Events, Southampton
SBHU
Stony Brook, NY
Incumbent must have proven ability to communicate with excellence in written and verbal communication
Added 1 min ago
IP
Special Education RISE Co-Teacher - IDEA Hardy Academy (Immediate Opening)
IDEA Public Schools
Houston, TX
- $16.9 to $24.6 USD / hour
…and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA…
Added 1 min ago
Culinary & Food Safety Manager
Naked Farmer Careers
Tampa, FL
Culinary & Food Safety Manager - Job Description
Added 1 min ago
Transportation Recruiting Manager
zTrip MKE
Milwaukee, WI
The Transportation Recruiting Manager is responsible for developing and executing recruiting initiatives focused on attracting, hiring, and onboarding transportation professionals. This…
Added 1 min ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Come join a winning team in support of Next Generation Air Dominance (NGAD) 6th Gen Platforms, with Boeing as a Senior EO/IR System IPT Lead and Senior Manager located in Berkeley, MO.
Added 1 min ago
Senior Maintenance Planner
Rehlko
Sheboygan, WI
Under the direction of the Maintenance Manager, the Senior Maintenance Planner will Senior Maintenance Planner will be responsible for equipment reliability and maintenance management,…
Added 1 min ago
IAC Community Manager, New Jersey - MetroWest
Israeli-American Council
Englewood, NJ
The IAC Community Manager plays a vital role in building and strengthening a vibrant local Israeli-American community. Working closely with community leaders, volunteers, donors, and…
Added 1 min ago
IAC Community Manager, New Jersey - Somerset County
Israeli-American Council
Englewood, NJ
The IAC Community Manager plays a vital role in building and strengthening a vibrant local Israeli-American community. Working closely with community leaders, volunteers, donors, and…
Added 2 mins ago
Principal Product Manager, File
Everpure
Santa Clara, CA
…data experiences across every workload. As Principal Product Manager for File on our FlashArray Product Team, you will architect the multi-year vision and software roadmap for our flagship…
Added 2 mins ago
Assistant Store Manager
NAPA Auto Parts
Wyoming, MI
Wyoming, MI, USA Full time R26_0000037081 Job Summary The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team…
Added 2 mins ago
Sr. Product Manager
Bosch
Plymouth, MI
You will help collect, structure and consolidate various inputs to VOC via workshop insights, strategic partner feedback, field issues and competitive benchmarking into clear JIRA…
Added 2 mins ago
WorkForce Software, Associate Project Manager - Marketing
ADP
Livonia, MI
Ability to work in our Livonia, MI office 3 days per week
Added 2 mins ago
IP
Compliance Analyst
Integra Partners
Troy, MI
- $85,000 USD / year
…DMEPOS industry. You will work closely with our Compliance Manager, Payer Division and partner with individuals at all levels of the company. If you are a self-starter, service-oriented,…
Added 2 mins ago
IT and Digital Product Owner III
Frost Bank
San Antonio, TX
Partner with product manager by socializing solutions and seeking feedback to help meet deliverables
Added 2 mins ago
Specialty Representative/Senior Specialty Representative -Primary Care - Ann Arbor, MI
Amgen
Ann Arbor, MI
…strategy and promoting Amgen products as led by the District…
Added 2 mins ago
Senior Product Manager- Next-Generation Thermal Platforms
Trane Technologies
Grand Rapids, MI
The Sr. Product Manager- Next-Generation Thermal Platforms will serve to serve as the business and commercial leader for a flagship, clean-sheet product development initiative. Operating at…
Added 2 mins ago
Senior Growth Intelligence Analyst
Lumen
Lansing, MI
Reporting to the Senior Manager, GTM Growth & Adoption, the Growth Intelligence Lead serves as the growth partner to Lumen’s Marketing and Strategy teams. This individual aligns…
Added 2 mins ago
Lead Insurance Product Manager - Part D/PDP
Humana
Lansing, MI
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
Added 2 mins ago
Copywriter 2
Humana
Lansing, MI
You will partner with designers and other creatives to develop ideas together and bring them to life through writing, with guidance from your Copy Manager and creative leadership as you…
Added 2 mins ago
Analytics Program Manager
Meta
Lansing, MI
Partner with Engineering, Data Science, PM, TPM, and Senior Leadership to operationalize team goals, maintain accurate priorities, and hold self and teams accountable for execution
Added 2 mins ago
Privacy Data Analyst, Evidencing and Monitoring
Meta
Lansing, MI
Respond to regulatory queries and partner with compliance partners and other stakeholders to develop and/or respond to gap analysis language, respond to regulator evidence requests by…
Added 3 mins ago
Director of Human Resources - Bilingual Spanish/English
B&S Site Development
Columbus, OH
…support for B&S regional and field operations. This leader will partner closely with operations executives, regional leaders, project teams, and HR colleagues to strengthen manager…
Added 3 mins ago
Manager, Turnarounds
Pembina Pipeline Corporation
Morris, IL
Pembina’s Maintenance team is actively hiring a Manager, Turnarounds. Reporting to the Director, Maintenance, the Manager plays a key leadership role in the governance, planning, readiness,…

Cisco

Customer Experience Manager

New York, NY, United States

Apply on careers.cisco.com About employer

Applications open in a new tab.

Job details

Experience: 12+ years of related experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas.

Meet the Team Our team is an integral part of the Customer Experience (CX) organization, dedicated to delivering exceptional value and driving the adoption of Cisco software and services. We work in alignment with sales, delivery, partners, and renewals teams to proactively manage and mitigate renewal risk throughout the customer journey. We are the customer’s trusted advisor and technology evangelist, helping them understand their environments, optimize workflows, and achieve their business objectives through Cisco's innovative solutions.

Your Impact As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.

Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Accountable for financials including services revenue and margin and making needed strategic financial decisions.
Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
Build End-to-End (E2E) Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.

Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

Minimum Qualifications

12+ years of related experience
Knowledge of at least two technology architectures
Experience driving successful customer adoption and delivery of professional services projects.
Experience developing and maintaining strong executive relationships
Experience leading cross-functional teams in a matrix organization
Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Preferred Qualifications

Deep domain expertise within State, Local Government, and Higher Education (SLED) environments, public procurement cycles, and regulatory compliance standards.
Advanced knowledge of Cisco's software portfolio, telemetry, and platform capabilities.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $192,300.00 to $243,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$192,300.00 - $280,300.00

Non-Metro New York state & Washington state:

$173,700.00 - $262,600.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply on careers.cisco.com About employer

More about this job

Skills

Customer experience
CSS
Onboarding
Technical support
Sales
Communication skills
Relationship building
Budget management
Procurement
Regulatory compliance
Create solutions to problems
Work as a team

Report this job

Work requirements

Jobs in the United States