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EN
Career Counselor- Career Services
EAC Network
Hempstead, NY
- $30.56 USD / hour
Must have access to automobile and possess valid Driver's License preferred
Added just now
EN
Career Counselor - Career Services
EAC Network
Hempstead, NY
- $30.56 USD / hour
Must have access to automobile and possess valid Driver's License preferred
Added just now
Receptionist
GUIDANCE CENTER OF LEA COUNTY
Hobbs, NM
…treatment, crisis response, residential programs, psychiatry, case management, school-based services, and Certified Community Behavioral Health Clinic (CCBHC)…
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Shift Manager
Dairy Queen
Omaha, NE
…enhance each customer’s visit, while assisting and learning management responsibilities from the Assistant Manager and General…
Added 1 min ago
General Manager - Boss Bagel - San Antonio International Airport
Paradies Lagardere Default
San Antonio, TX
Must have a passion for the guest · Must have a thorough understanding of all hardware and software systems that are used
Added 1 min ago
CP
Physician - Campus Health and Wellbeing
Cal Poly
CA
- $168,912 to $286,872 USD / year
Graduation from a medical school and completion of a residency training program in a primary care field such as family medicine, internal medicine, or emergency medicine accredited by the…
Added 1 min ago
TH
Case Planner-Thrive (6217)
The House of The Good Shepherd
Utica, NY
- $25.47 USD / hour
The Critical Time Transition Program (CTTP) Case Planner at the House of the Good Shepherd, in concert with the CTTP Director provides case management oversight and support to a…
Added 1 min ago
Lead Security Officer: Worley Headquarters Houston
DUS Website
Houston, TX
Must have a reliable personal vehicle for transportation to/from the work site each day · Must have basic phone and computer skills (email, texting, two-way radio, etc.)
Added 1 min ago
UO
Patient Support/Insurance Assistant
University of California, Santa Cruz
CA
- $30.85 USD / hour
The Primary Care Program offers primary care and same-day care services, supported by on-site radiology, a COLA-accredited clinical laboratory, optometry, and the campus pharmacy offering…
Added 1 min ago
Plant Engineer
Talen Generation LLC
Waterford, OH
Must have a valid driver’s license
Added 1 min ago
Associate Packaging Consultant
Veritiv Landsberg
Statewide, CA
Prepares periodic reports for management, identifying successful sales activities, sales trends, special account information or issues and any follow up action required.
Added 1 min ago
Warehouse Section Supervisor
Corning Incorporated
Hemlock, MI
…warehouse office operations that support manufacturing, inventory management, shipping, receiving, and transportation activities. This role oversees inbound and outbound logistics…
Added 1 min ago
US HR Generalist 2
Innova Solutions Inc
Saint Paul, MI
…decisions with a people-first perspective. n Talent Lifecycle Management n n * Champion end-to-end talent practices from workforce planning and onboarding to development, retention, and…
Added 1 min ago
QD
Phlebotomist Representative I Hospital Part Time
Quest Diagnostics Inc
Kent, MI
- Part-time
…through MyQuest for Education *Annual, no-cost health assessment program Blueprint for Wellness *and so much more! Represents the face of our company to patients within the hospital systems…
Added 1 min ago
Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
5+ years of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)
Added 1 min ago
Career Coach (PATH)
SER Metro-Detroit
Wayne, MI
(Evening and/or weekend hours may be occasionally required.) Must have a valid Michigan Driver's license
Added 1 min ago
IBM i Systems Administrator
CGI Technologies and Solutions, Inc.
MI
. Support IBM i operations by responding to operational issues, system alerts, and application program errors.
Added 1 min ago
Support Integration Specialist (Logistics Integration) - Associate
The Boeing Company
Saint Charles, MO
…MO area. In this role, you will execute elements of support program activities to include support system analysis, spares, provisioning, technical data, training maintenance/modifications,…
Added 1 min ago
TF
Production Supervisor
TreeHouse Foods, Inc.
Wayland, MI
- $76,200 to $114,200 USD / year
This is a full-time, onsite role on night shift
Added 1 min ago
Montcalm Extension 4-H Program Coordinator
Michigan State University
Montcalm, MI
…with youth, but focus will be on developing partnerships and program expansion. In working closely with the District Director and Supervising Educator, you’ll conduct formal and/or informal…
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Maintenance A-Tech-1
Republic Services
Erie, MI
Receive training in new technologies and equipment.
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Next Generation Air Dominance Assembly Industrial Engineer – Entry Level/Associate
The Boeing Company
Berkeley, MO
Support implementation of visual management, 5S, and basic Lean tools (kanban, mistake-proofing) at the shop-floor level.
Added 1 min ago
NL
Secretary I - Intake/Scheduler (FGP) - Manhattan, Chelsea
NYU Langone Health
New York, NY
- $56,873.25 USD / year
Participates in training staff in registration and office policies and responsibilities.
Added 1 min ago
NL
Secretary II - Intake/Scheduler (FGP) - Manhattan, Radiology
NYU Langone Health
New York, NY
- $61,692.74 to $61,692.75 USD / year
…needed. Serves as a lead in front desk operations, provide training & support onboarding of new…
Added 1 min ago
Senior Maintenance Planner
Rehlko
Sheboygan, WI
…components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial…

Cisco

Customer Experience Manager

New York, NY, United States

Apply on careers.cisco.com About employer

Applications open in a new tab.

Job details

Experience: 12+ years of related experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas.

Meet the Team Our team is an integral part of the Customer Experience (CX) organization, dedicated to delivering exceptional value and driving the adoption of Cisco software and services. We work in alignment with sales, delivery, partners, and renewals teams to proactively manage and mitigate renewal risk throughout the customer journey. We are the customer’s trusted advisor and technology evangelist, helping them understand their environments, optimize workflows, and achieve their business objectives through Cisco's innovative solutions.

Your Impact As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.

Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Accountable for financials including services revenue and margin and making needed strategic financial decisions.
Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
Build End-to-End (E2E) Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.

Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

Minimum Qualifications

12+ years of related experience
Knowledge of at least two technology architectures
Experience driving successful customer adoption and delivery of professional services projects.
Experience developing and maintaining strong executive relationships
Experience leading cross-functional teams in a matrix organization
Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Preferred Qualifications

Deep domain expertise within State, Local Government, and Higher Education (SLED) environments, public procurement cycles, and regulatory compliance standards.
Advanced knowledge of Cisco's software portfolio, telemetry, and platform capabilities.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $192,300.00 to $243,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$192,300.00 - $280,300.00

Non-Metro New York state & Washington state:

$173,700.00 - $262,600.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply on careers.cisco.com About employer

More about this job

Skills

Customer experience
CSS
Onboarding
Technical support
Sales
Communication skills
Relationship building
Budget management
Procurement
Regulatory compliance
Create solutions to problems
Work as a team

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Work requirements

Jobs in the United States