Jobs in the United States

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Added 6 mins ago
AI Datacenter Associate VP
Deloitte
New Orleans, LA
…ease-of-use features for end-users, onboarding via ITSM tools (ServiceNow), and ensuring compliance with enterprise security and governance…
Added 6 mins ago
Technical Project Manager
Deloitte
New Orleans, LA
Proficiency with project-management and reporting tools, such as MS Project & Planner, Azure DevOps, or ServiceNow.
Added 6 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Baton Rouge, LA
We are looking for a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team. We’re seeking an experienced and motivated individual who is ready…
Added 7 mins ago
Senior Technical IT Storage Engineer
Highmark Health
Baton Rouge, LA
Storage integrations with ServiceNow, Dynatrace, or other 3rd party tools.
Added 2 hours ago
AIT Associate IT Service Desk Analyst
AdventHealth
Altamonte Springs, FL
Possess proficient knowledge of the ServiceNow computerized ticketing system [Preferred]
Added 3 hours ago
Cloud Engineer, Specialist (AWS/Azure)
Vanguard
Wayne, PA
Familiarity with ITIL practices and ServiceNow or similar service management platforms, preferred.
Added 3 hours ago
Global Support Manager
Eurofins US Network
Lancaster, PA
Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps)
Added 3 hours ago
Oracle HCM Configuration Analyst
Edward Jones
St. Louis, MO
Configure HR technology platforms (e.g., Oracle, ServiceNow, etc.) to meet business needs using low/no-code tools. Design workflows, forms, reports, and dashboards to optimize HR…
Added 3 hours ago
CC
Senior Infrastructure Security Engineer
Centene Corporation
Jefferson City, MO
- $87,000 to $161,300 USD / year
Workflow, collaboration, and reporting: ServiceNow, Microsoft 365, SharePoint, Power BI, Jira, and project tracking tools.
Added 4 hours ago
ServiceNow Developer Technical Transformation Consultant (TS SCI w/ polygraph Required)
Deloitte
Rosslyn, VA
2+ years of experience as a ServiceNow Developer or in back-end development
Added 4 hours ago
ServiceNow Database Administrator Senior Consultant (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
As a Project - Senior Consultant, Technical Transformation on the ServiceNow and Cloud Engineering team, you will be responsible for:
Added 4 hours ago
Senior Observability Platform Engineer - Alerting
CACI International
Reston, VA
Experience integrating alerts with ServiceNow, GitLab, webhooks, ticketing systems, and enterprise notification workflows.
Added 4 hours ago
Analyst, Functional Transformation
Deloitte
McLean, VA
As an Analyst, Functional Transformation on the Government & Public Services ServiceNow team, you will be responsible for supporting transformation initiatives that improve enterprise…
Added 4 hours ago
SATCOM Ecommerce Technical Program Manager, Amazon Leo Government
Amazon
Arlington, VA
…across Amazon Leo internal ecommerce and support systems, SAP, ServiceNow and other related platforms while ensuring alignment with government service requirements and commercial…
Added 4 hours ago
Senior End User Technician
CACI International
Arlington, VA
Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired
Added 4 hours ago
Axonius Platform Systems Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
Experience designing or administering Axonius, ServiceNow CMDB, Tanium, CrowdStrike, BigFix, JAMF, Intune, Rapid7, or Qualys
Added 4 hours ago
Digital Transformation Specialist, Junior
BOOZ, ALLEN & HAMILTON, INC.
Norfolk, VA
Experience with Java, Python, JavaScript, SQL, ServiceNow, Salesforce, Pega, Appian, PowerApps, or OpenText
Added 4 hours ago
AT
ServiceNow Implementation Specialist
AHU Technologies Inc
Washington, DC
- $78 to $83 USD / hour
Client is seeking a full-time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of…
Added 4 hours ago
AT
ServiceNow Architect DMV area only
AHU Technologies Inc
Washington, DC
- $70 to $75 USD / hour
is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs of…
Added 4 hours ago
Collaboration Consulting Engineering Technical Leader
Cisco
Research Triangle Park, NC
Experience integrating Cisco Contact Center solutions with industry vertical platforms such as Epic Systems EHR, Salesforce Service Cloud, or ServiceNow.
Added 4 hours ago
Sr. Specialist, Major Incident & Problem Mgmt
MetLife
Cary, NC
…with experience using service management platforms such as ServiceNow to support workflow execution, documentation, governance, and…
Added 4 hours ago
AVP, Sr. Business Analyst
Synchrony
Stamford, CT
3+ years or proficiency working in eGRC platform environments such as: Archer, SAI360, ServiceNow, MetricStream; and Audit Board.
Added 4 hours ago
EG
ServiceNow Project Manager
Eliassen Group
Bristol, CT
- $72 to $76 USD / hour
Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project…
Added 5 hours ago
IT Service Desk Manager
Saronic Technologies
Austin, TX
- Demonstrated expertise with ServiceNow (or similar ITSM platforms) administration, reporting, and workflows.
Added 5 hours ago
Delivery Manager
Cognizant
Atlanta, GA
Experience with service management tools (ServiceNow & Jira )

Cisco

Collaboration Consulting Engineering Technical Leader

Research Triangle Park, NC, United States

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Job details

Experience: 8+ years of experience in Contact Center consulting or engineering roles.
Posting language: English
Posted: Oct 20, 2026

Original job description

The application window is expected to close on: 10/30/2026

MEET THE TEAM

Join Cisco’s Customer Experience (CX) Collaboration & Contact Center team, a dynamic group of technical leaders and engineers dedicated to delivering innovative contact center solutions that transform customer interactions. Our team bridges business and technology, working closely with customers to design and implement scalable, intelligent omnichannel contact center architectures. With a collaborative and forward-thinking culture, the team combines deep technical expertise with a passion for driving exceptional customer experiences. Exciting opportunities abound as we pioneer AI-driven automation and integrations with leading enterprise platforms across diverse industries.

YOUR IMPAC T

Lead the design, development, and deployment of advanced contact center workflows and integrations that directly enhance customer engagement and operational efficiency. Partner with business stakeholders and technical teams to translate complex requirements into scalable, high-performance solutions across Cisco’s on-premises and cloud contact center platforms. Drive innovation by architecting AI-powered omnichannel journeys and custom integrations that maximize business value. Mentor engineering talent and contribute to intellectual capital creation, ensuring delivery excellence and continuous improvement. Success in this role means delivering tailored, resilient contact center solutions that elevate customer satisfaction and agent productivity.

MINIMUM QUALIFICATIONS

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related technical discipline.
8+ years of experience in Contact Center consulting or engineering roles.
Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer.
Proven hands-on experience with both on-premises (UCCE, PCCE) and cloud (Webex Contact Center, WxCCE) Cisco Contact Center platforms.
Strong proficiency in backend integrations, including SQL databases (MS SQL, Oracle), REST/SOAP APIs, and JSON/XML data handling.

PREFERRED QUALIFICATIONS

Experience integrating Cisco Contact Center solutions with industry vertical platforms such as Epic Systems EHR, Salesforce Service Cloud, or ServiceNow.
Cisco certifications such as CCIE Collaboration or Cisco Certified Contact Center Specialist, or equivalent expertise.
Hands-on experience with Webex Connect (CPaaS), conversational AI agents, and natural language processing technologies.
Skilled in developing custom Cisco Finesse gadgets and desktop workflow integrations using JavaScript APIs.
Proven ability to guide enterprise customers through cloud migration from legacy on-premises contact centers to Webex Contact Center platforms.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $130,200.00 to $180,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$160,800.00 - $253,200.00

Non-Metro New York state & Washington state:

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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More about this job

Skills

Collaboration
Computer science
Electrical engineering
Cisco Webex
SQL
Oracle
Epic Systems
EHR
Salesforce
ServiceNow
Natural language processing
Workflow
JavaScript
Create solutions to problems
Work as a team
Sales

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