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Added 26 mins ago
Technical Support Manager (Hybrid)
Cisco Systems, Inc.
RTP, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 1 hour ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
Human Resources at CU Boulder invites applications for an HR IT Program Manager! This position will serve as a program manager for Human Resources Information Technology (HRIT) and reports…
Added 3 hours ago
Manufacturing Group Leader
Toyota Boshoku America Inc
Jackson, TN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 3 hours ago
Production Control Group Leader Evening
Toyota Boshoku America Inc
Princeton, IN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 5 hours ago
Business Office Manager - Avamere Sherwood
Avamere Skilled Advisors, LLC
Sherwood, OR
Job SummaryThe Business Office Manager (BOM) in an independent living, assisted living and/or memory care facility serves as the operational backbone of the community, directing all…
Added 7 hours ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
Drive performance, accountability and manager effectiveness.
Added 7 hours ago
SAP Portal Administrator- Clearance Required
Enterprise Horizon Consulting Group
Remote, United States
Develop and maintain applications using ASP, JavaScript, Visual Basic, Access, HTML, and DBMS technologies (Oracle, Sybase, etc.)
Added 9 hours ago
Service Now Delivery Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase…
Added 12 hours ago
Associate Director of Human Resources
St. Olaf
Northfield, MN
Supervise and collaborate with the Recruiter to evaluate and improve recruitment processes, including the effective use of Oracle Recruiting.
Added 13 hours ago
Manager Salesforce Applications
Advanced Drainage Systems
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 13 hours ago
TM
Judicial Education Program and Administrative Coordinator
the Minnesota Judicial Branch
Saint Paul, MN
- $27.27 to $40.89 USD / hour
The Minnesota Judicial Branch is pleased to announce an opportunity for a Judicial Education Program Coordinator to provide program coordination and administrative support to the Judicial…
Added 13 hours ago
Lead Software Engineer
TDS Telecom
Remote, United States
Applications may include custom developed software, commercial packaged software, or open-source software. Software may consist of on-premise applications, cloud-based software and…
Added 14 hours ago
Software Engineer II
Western Governors University
Salt Lake City, UT
As a Software Engineer II, you will help research, design, develop, test, and implement applications and software systems that support WGU’s mission. You will contribute to an experienced…
Added 14 hours ago
Software Engineer II
Western Governors University
Salt Lake City, UT
As a Software Engineer II, you will help research, design, develop, test, and implement applications and software systems that support WGU’s mission. You will contribute to an experienced…
Added 14 hours ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
Research, design, develop, test, implement, and support software applications and systems.
Added 14 hours ago
Senior Compensation Partner- AI Enablement & Integration
WGU Corporation
Salt Lake City, UT
Added 14 hours ago
Associate Software Engineer
Western Governors University
Salt Lake City, UT
…experienced full-stack engineers to design, build, test, and support applications that improve the student experience and advance WGU's…
Added 14 hours ago
TS
Senior Computational Scientist / Engineer, Trajectory Simulation
Triton Systems, Inc.
Chelmsford, MA
- $120,000 to $150,000 USD / year
…academic and industry collaborators, and work closely with a program manager to plan and execute project objectives that directly contribute to national security supporting the Department…
Added 14 hours ago
Technical Trainer (Employee Development Trainer)
DC
Decatur, GA
Explores trends, innovations, and applications within the training industry for program and professional development.
Added 15 hours ago
Lead Software Developer
Mortenson
Minneapolis, MN · MN
The Lead Software Developer - Oracle Fusion Applications is the technical leader for development, integration, reporting, extension, deployment, and production-support activities across the…
Added 15 hours ago
MuleSoft Integration Developer
ACSC Auto Club Of Southern Calif
Costa Mesa, CA
…production workflows that connect ERP platforms and other business applications. The developer partners with product owners, architects, application teams, and business stakeholders to…
Added 16 hours ago
UO
OCRST Finance Manager
University of Colorado Denver
Aurora, CO
- $70,814 to $90,076 USD / year
The Oncology Clinical Research Support Team (OCRST) Finance Manager is responsible for providing financial oversight and coordination of the investigator-initiated trials (IITs) program…
Added 19 hours ago
UO
Grants Teams Manager
University of Colorado Denver
Aurora, CO
- $90,000 to $115,000 USD / year
…(ACCORDS) has an opening for a full-time Grants & Contracts Manager. The Grants & Contracts Manager leads the ACCORDS grants team, which provides comprehensive pre- and post-award support…
Added 20 hours ago
T
Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
…focus to all that you do. This client is transitioning from Oracle to SAP…
Added 20 hours ago
AC
Intercompany Accounting Manager
Aston Carter
Norwalk, CT
- $50 to $55 USD / hour
We are seeking a detail-oriented and process-driven Manager of Intercompany Accounting to oversee all intercompany transactions, reconciliations, and settlements across our legal entities.…

Cisco Systems, Inc.

Technical Support Manager (Hybrid)

RTP, NC, United States

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Job details

Apply by: Nov 13, 2026
Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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