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Added 3 mins ago
TC
SourceBlue Business Center Procore Manager
Turner Construction Company
Virginia, MN
- $11.41 USD / hour
The SourceBlue Business Center Procore Manager is responsible for operational execution, compliance, training, and continuous improvement of Turner's Procore platform within the Business…
Added 3 mins ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
…re-designing, and implementing software system solutions and asset management. Understands the business unit's current business processes and procedures, software systems, and mobile…
Added 4 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Saint Paul, MN
…ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 4 mins ago
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Inside Sales Specialist
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
Work closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
Added 4 mins ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Minneapolis, MN
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 4 mins ago
Portfolio Manager
Infor
Atlanta, GA
Coordinate across Technical Product Owners, architects, data and AI teams, Business Product Owners, and Project or Program Managers to provide end-to-end visibility while maintaining clear…
Added 4 mins ago
GCO Corp Sr Account Dir
Medtronic
Minneapolis, MN
Required Knowledge and Experience: Requires advanced sales, business development and management and leadership knowledge to lead cross-department project teams or manage across multiple…
Added 11 mins ago
Technical Support Manager (Hybrid)
Cisco Systems, Inc.
RTP, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 11 mins ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human…
Added 11 mins ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
…outcomes. With a dynamic and innovative culture, the team blends technical depth with strategic vision to deliver innovative solutions. The team's work is integral to Cisco's broader…
Added 11 mins ago
Supplier Commodity Manager - Optics (Hybrid)
Cisco Systems, Inc.
Maynard, MA · Boston, MA
Cisco Global Supplier Management (GSM) team is seeking a motivated Supplier Commodity Manager for “High Power Lasers, Pump Lasers, CW Lasers, ELSFP”. You will be part of a highly impactful…
Added 26 mins ago
Registered Nurse- Ambulatory Surgery SDS/PACU - Intermittent
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 29 mins ago
Technical Program Manager
Immortals
Remote, United States
10+ years as a Technical Program Manager or similar at a software or hardware product company.
Added 37 mins ago
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IT Project Manager - Fulltime - Tampa, FL
SUNSHINE ENTERPRISE USA LLC
Tampa, FL
- Full-time
IT Project Manager to manage and coordinate technical resources involved in the
Added 42 mins ago
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2027 Intern Commercial Banking (Denver) - Accelerated Career Track (81882)
BOK Financial
Denver, CO
- $40,123 USD / year
…combine classroom sessions, on-the-job training, computer and technical training, and group projects. Your training will take place in your specific market location and will include a 10…
Added 42 mins ago
UO
Marketing Content Strategist
University of Colorado Denver
Boulder, CO
- $72,000 to $80,000 USD / year
Work alongside website manager to continuously refresh and optimize website content to improve discoverability and engagement in an evolving landscape driven by AI search.
Added 42 mins ago
SG
Future Opportunities - Business Development Manager
Spire Global
Boulder, CO
- $34,986 USD / year
As a Business Development Manager with Spire's Space Services product portfolio, you will drive growth, expand market presence, and secure new business opportunities with strategic…
Added 42 mins ago
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IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
Ability to describe technical problems and solutions to engineers and management.
Added 47 mins ago
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(USA) Staff, Product Manager - WMC Data Foundation
Walmart
BELLEVUE, WA · HOBOKEN, NJ
- $132,000 to $264,000 USD / year
As a Staff Product Manager, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires deep…
Added 48 mins ago
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Technician, Facility Services, Food Equipment
Walmart
LA HABRA, CA
- $31 to $61 USD / hour
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 48 mins ago
W
Technician, Facility Services, Food Equipment
Walmart
LA HABRA, CA
- $31 to $61 USD / hour
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 48 mins ago
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(USA) Technician, Facility Services General Maintenance
Walmart
LANOKA HARBOR, NJ
- $29 to $56 USD / hour
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 48 mins ago
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(USA) Technician, Facility Services General Maintenance
Walmart
LA HABRA, CA
- $31 to $61 USD / hour
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 48 mins ago
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(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 48 mins ago
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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…

Cisco Systems, Inc.

Technical Support Manager (Hybrid)

RTP, NC, United States

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Job details

Apply by: Nov 13, 2026
Experience: Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Responsibilities:

Act as the main point of contact for production support, managing and resolving tickets across various business units
Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications

Bachelor’s degree in Engineering with 6+ years of relevant professional experience.
3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
3+ years in Technical Support, Software engineering
1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

Excellent communication skills to collaborate effectively with global teams.
Strong Analytical and troubleshooting Skills.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$130,600.00 - $191,200.00

Non-Metro New York state & Washington state:

$116,600.00 - $170,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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