Jobs in the United States

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Added 5 mins ago
Lunar Module Descent Engine Controller (LMDE)
HX5, LLC
US-TX-Houston, TX
Develop and present Technical, Cost, Schedule, and Risk status to program leadership and review boards.
Added 10 mins ago
Specialist - Store Planning & CAD Design
Michaels Stores, Inc.
United States
Under the direction of the Manager - Store Planning, the Specialist - Store Planning & CAD Design is responsible for executing each store’s layout and criteria in conjunction with the…
Added 12 mins ago
Transportation Assistant
Veterans Affairs, Veterans Health Administration
Murfreesboro, TN
Added 12 mins ago
Registered Nurse-Outpatient (PACT)
Veterans Affairs, Veterans Health Administration
Memphis, TN
Added 12 mins ago
Aviation Safety Assistant (Office Automation)
Federal Aviation Administration
Memphis, TN
…Flight Standards field office. Provides administrative, semi-technical, clerical related support to the supervisor, or manager, Aviation Safety Inspectors (ASIs), and Administrative…
Added 12 mins ago
Product Manager
HCA Healthcare
Nashville, TN
HCA Healthcare’s Registration Services organization is seeking an Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The…
Added 22 mins ago
Manufacturing and Production Engineer
Cannon Industries
Rochester, NY
Responsible for developing the manufacturing process for all parts. Assist operators with questions and provide technical advice.
Added 22 mins ago
Engineering Manager, Data Platform and Governance
Canopy
Remote, United States
Establish technical roadmaps, architecture standards, and best practices for data systems and services.
Added 29 mins ago
Attorney
Bonneville Power Administration
Portland, OR
…Advisory: Serve as a trusted legal advisor to agency managers and technical experts. You will analyze complex operational and policy questions, conduct legal investigations, assess risk,…
Added 41 mins ago
Software Engineering Manager - Mobile
DAT
Denver, CO · Seattle, WA
As a Mobile Engineering Manager, you will be a technical leader building the mobile platform that powers our economy. You will combine your technical leadership with mission-driven impact.
Added 41 mins ago
Software Engineering Manager - Cloud
DAT
Denver, CO
As a Software Engineering Manager, you will be a technical leader building the digital backbone that powers our economy. You will combine your technical leadership with mission-driven…
Added 45 mins ago
FM
HVAC Lead Installer
First Mate Heating & Cooling
Lee's Summit, MO
- $50,000 to $110,000 USD / year
Tool Reimbursement Program - We support your career journey
Added 53 mins ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · NY · NJ
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 53 mins ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Boston, MA · NH · Syracuse, NY · CT
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 56 mins ago
10333 - Residency Maintenance Inspector
VDOT
Salem, VA
Provide engineering technical inspection, documentation, and compliance oversight for maintenance-related activities within the Residency, including contract monitoring, cost oversight,…
Added 56 mins ago
Sr. Technical Program Manager
Amazon.com Services LLC
Wilmington, MA · Austin, TX
- 5+ years of technical product or program management experience
Added 57 mins ago
JD
Delivery Driver - Part Time
Jason's Deli
Kansas City, MO
- $15 USD / hour
- Part-time
Education: It is preferred the applicant be enrolled in high school or a certified G.E.D. program or have their high school diploma or G.E.D.
Added 57 mins ago
JD
Delivery Driver
Jason's Deli
Wichita, KS
- $11 to $15 USD / hour
Education: It is preferred the applicant be enrolled in high school or a certified G.E.D. program or have their high school diploma or G.E.D.
Added 1 hour ago
QC Inspection
ARCH
Whitehall, PA
Works with QA Manager to determine the proper disposition of rejected material.
Added 1 hour ago
Nurse (VA Liaison for Healthcare)
Veterans Affairs, Veterans Health Administration
Fort Drum, NY
…health care facility. The VA Liaison is accountable for clinical program effectiveness and modification of service patterns. Responsibilities There is a nationally recognized initiative to…
Added 1 hour ago
Executive Advisor Water Economics & Infrastructure Investment Strategy
GHD Inc.
RYE, NY
…private water companies, and partner firms. Project Delivery & Technical Responsibilities Serve as Project Manager or Technical Lead on water AM and economic advisory projects, including:…
Added 1 hour ago
Program Manager Quality Management
Avangrid Service Co
LANCASTER, NY
Program Manager - Quality Management Location: Lancaster, NY Work Type: Office, 5 days The base salary for this position is dependent upon experience and location ranging from $84,000…
Added 1 hour ago
Mechanical Product Design Engineer
Eaton Corporation
Orchard Park, NY
…over time. You will report to the Design Services Engineering Manager and collaborate closely with Design Engineers, Product Design Managers, and cross-functional…
Added 1 hour ago
Medical Technologist Specialist
RochesterRegional Health
NEWARK, NY
…regulatory lab requirements consistently. Act as key operator and technical consultant to technologists, technicians and/or students for an area or instrumentation. Assists in the…
Added 1 hour ago
Director, CIB & Research Compliance - ECM & M&A
Scotiabank
New York City, NY
Work with Training Team and business stakeholders to develop training program which includes participation in the annual training needs assessment and delivery of routine and ad-hoc…

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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