Jobs in the United States

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Sales Representative
ADT
Brookfield, WI
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
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Geotechnical Laboratory Research Intern
Fugro
Houston, TX
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AA
Artificial Intelligence Intern
American Agricultural
Schaumburg, IL
- $30 USD / hour
Currently pursuing a bachelor’s degree in computer science, information systems, data science, artificial intelligence, or a related field
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Transmission Engineer
HDR
Boise, ID
Must thoroughly understand and implement the HDR Quality Management Systems (QMS) requirements, processes, and procedures to deliver a world class quality product to the client.
Added 1 min ago
Cyber Data Analysis Engineer III
CACI
Springfield, VA · Springfield
…efforts. In this role, you'll work with on-premise and cloud systems, as well as various software products, to collect log data from multiple government agencies in compliance with…
Added 1 min ago
RPA Developer
CACI
Remote, United States
Must have active Secret clearance
Added 1 min ago
ArcGis Developer
CACI
Remote, United States
We are seeking an ArcGIS Developer to support the Joint Transportation Management System (JTMS) program. The ideal candidate will work with geospatial technologies and ArcGIS platforms to…
Added 1 min ago
Section 508 Compliance Test Engineer
CACI
Remote, United States
…processes, reusable accessibility test assets, automated scanning, developer feedback, and accessibility quality practices across…
Added 1 min ago
Data Test Engineer
CACI
Remote, United States
…transformations, and business-rule compliance across source and target…
Added 1 min ago
NAVWAR Assessment Coordinator
CACI
Albuquerque, NM · Albuquerque
…utilize advanced modeling and simulation tools, such as GIANT or Systems Toolkit (STK), to meticulously analyze radio frequency (RF) environments. Your insights and findings will provide…
Added 1 min ago
AI Strategy Senior Manager
BDO USA Experienced
Houston, TX
Added 1 min ago
Management Systems Facilitator
Coke Florida
Jacksonville, FL
Coke Florida is looking for a Management Systems Facilitator based out of our Jacksonville area location, working Monday-Friday, 8:00am-5:00pm with occasional nights and weekends.
Added 1 min ago
House Manager - Porter Ave.
The Doe Fund Inc
Brooklyn, NY
Fire Safety and Alarm Systems (F-80) Certified or willing to get certified
Added 1 min ago
S
IB Vice President - Generalist
Stifel
Baltimore, MD
- $250,000 USD / year
Added 1 min ago
Quality Engineer
Mission Critical Group
Brookston, IN
Mission Critical Group (MCG) an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical…
Added 1 min ago
Program Director, Energy Innovation
Mid Hudson Energy Transition
Kingston, NY
…where frontline communities own and benefit from the energy systems that serve them. The Director is responsible for making that concrete, translating community vision and organizational…
Added 1 min ago
Lead Market Operations Engineer - Demand Response
ERCOT
Austin, TX
Prepares and validates models of electric power systems and applies electricity market theory to explain market behavior and outcomes.
Added 1 min ago
ProFee Multispecialty Clinic Coding Specialist
CorroHealth Inc
Remote, United States
Must have at least a minimum 1 year of on the job experience · Must have working knowledge and experience with systems such as EMR, Billing, etc
Added 1 min ago
Senior Director Product Line
Leonardo DRS, Inc.
Dallas, TX
The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports…
Added 1 min ago
AC
Talent Acquisition Specialist
Aston Carter
Cedar Rapids, IA
- $25 to $30 USD / hour
Leverage recruiting technologies such as CRM systems, applicant tracking systems (ideally UKG), Boolean search techniques, LinkedIn, Indeed, and other social media tools to identify and…
Added 1 min ago
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Senior Director, Talent Business Partners
APCO Global
New York, NY · Washington, DC · NY
- $272,000 USD / year
Clarify ways of working across Talent Business Partners, Centers of Excellence, systems and self-service channels to improve speed, consistency and accountability.
Added 1 min ago
Senior Data Engineer
Pacific Life Insurance Company
United States
Bachelor's degree in Computer Science, Information Systems, Data Engineering, Software Engineering, or a related discipline.
Added 1 min ago
SA
Automotive Technician
Sun Auto Tire and Service
Kingman, AZ
- $25 to $45 USD / hour
Ability to use diagnostic equipment, including scan tools and meters, and computerized systems for documentation and repair information.
Added 1 min ago
IS
Business Analyst (BA3)
Inabia Software & Consulting Inc.
Harrisburg, PA
- $35 USD / hour
Candidates must be comfortable working onsite in Harrisburg at least 2 days per week
Added 1 min ago
YO
Lifeguard - Weekley Family YMCA
YMCA OF GREATER HOUSTON
Houston, TX
- From $13 USD / hour
Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

Apply on cisco.wd5.myworkdayjobs.com About employer

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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Jobs in the United States